Summary of Orange (OTCPK:ORAN.Y) 2026 Capital Markets Day Company Overview - **Company**: Orange S.A. - **Event**: 2026 Capital Markets Day - **Date**: February 19, 2026 - **Key Focus**: Presentation of the new strategic plan "Trust the Future" and review of past performance under "Lead the Future" plan Core Industry Insights - **Industry Context**: The telecom industry is facing challenges such as growing data demand, technology shifts, rising cyber threats, and high expectations for trust and security [2][8] - **Customer Base**: Orange serves over 340 million customers across 26 countries, with a strong focus on connectivity and customer loyalty [4][5] Strategic Plan: "Trust the Future" - **Core Convictions**: - Connectivity is essential for responding to data demand and security concerns - Trust is a key driver for customer loyalty and engagement - Leveraging distinctive assets such as a strong brand and infrastructure [2][9] Financial Performance - **2025 Results**: - Revenues exceeded EUR 40 billion - Free cash flow reached EUR 2.8 billion - Total shareholder return grew by 82% from end 2022 to end 2025 [5][7] - **Debt Management**: Maintained a solid balance sheet with a net debt to EBITDA ratio of 1.8x [7] Strategic Ambitions 1. **Customer Intimacy**: - Aim to grow the customer base by 40 million by 2028, reaching over 380 million customers - Focus on reducing churn rates, with a target of improving NPS (Net Promoter Score) to 40 by 2028 [15][17] - Implementation of AI-driven customer value management to enhance customer interactions [18][19] 2. **Innovative Growth**: - Targeting additional EUR 500 million in revenues from new growth initiatives by 2028 - Focus on B2B and B2C segments, with a strong emphasis on cybersecurity and digital services [21][23] - Plans to expand Orange Money and Maxit services in Africa and the Middle East [54] 3. **Excellence at Scale**: - Commitment to operational efficiency and leveraging AI across operations - Expected decrease in CapEx-to-sales ratio to around 14% by 2028 [30][31] - Focus on network transformation and decommissioning outdated technologies [30][31] Market Dynamics - **Africa and Middle East**: - Strong growth potential with a young population and increasing smartphone penetration - Revenue growth of 12.2% and EBITDA growth of 13.9% in 2025 [52][55] - Plans to double the fiber customer base by 2028 [53] - **European Market**: - Expected low single-digit revenue growth with a focus on customer loyalty and personalized offers [57][58] - Continued investment in cybersecurity and cloud services [61] Acquisition Strategy - **MasOrange Acquisition**: - Binding agreement to acquire the remaining 50% of MasOrange for EUR 4.25 billion, expected to close in H1 2026 - This acquisition is anticipated to significantly enhance cash generation and expand market leadership in Europe [68][69] Employee Engagement and Culture - **Leadership Changes**: 60% of top 300 managers have changed roles or are newly appointed, indicating a dynamic organizational culture [11] - **Employee Commitment**: 81% of employees expressed pride in working for Orange, with a focus on talent development and upskilling [12] Environmental Commitment - **Sustainability Goals**: - Target to reduce CO2 emissions by 45% by 2030 and achieve net zero carbon by 2040 [14] - Commitment to digital trust and economic empowerment, particularly in underserved regions [14] Conclusion - **Future Outlook**: Orange is positioned to leverage its strengths in connectivity and trust to innovate and grow in a rapidly evolving market, with a clear focus on customer intimacy, innovative growth, and operational excellence [8][9]