Financial Performance - Total revenue for 2Q25 was $1645 million, an increase of 11.9% year-over-year[14, 18] - Adjusted EBITDA for 2Q25 was $170 million, a 38.9% increase year-over-year[14, 18] - Adjusted EBITDA margin for 2Q25 was 10.3%, a 200 bps expansion[14, 18] - For the first half of 2025, total revenue reached $3143 million, reflecting an 8.0% year-over-year growth[14] - Adjusted EBITDA for YTD 2Q25 was $268 million, up 22.9% year-over-year[14] - Adjusted EBITDA margin for YTD 2Q25 was 8.5%, a 100 bps increase[14] Operating Metrics - Admissions increased by 6.6% year-over-year in 2Q25[14, 26] - Adjusted admissions increased by 1.6% year-over-year in 2Q25 and 2.2% year-to-date[14, 16, 22] - Net patient service revenue per adjusted admission increased by 10.2% year-over-year[14, 25, 27] Payor Mix - Managed Care accounted for 44.7% of Net Patient Service Revenue in 2Q25, an increase of 80 bps year-over-year[29, 30] - Medicare accounted for 40.0% of Net Patient Service Revenue in 2Q25[29, 32] - Medicaid accounted for 10.7% of Net Patient Service Revenue in 2Q25[29, 33]

Financial Performance - Bumrungrad Hospital Public Company Limited's total revenues decreased by 3.6% in 2Q25 compared to 2Q24 and decreased by 4.6% in 1H25 compared to 1H24 [26, 27] - Net profit also experienced a decrease of 3.8% in 2Q25 compared to 2Q24 and a decrease of 8.3% in 1H25 compared to 1H24 [26, 36] - The EBITDA margin reached a company record of 41.6% in 2Q25 [5, 26, 34] - Non-Thai patient revenue decreased by 6.6% in 2Q25 and 8.2% in 1H25 compared to the same periods in the previous year [14, 21, 46, 50] Revenue Analysis - Middle East market share revenue increased by 23% compared to Q1 2025, with notable growth in Qatar (18%), UAE (46%), Oman (28%), and Saudi Arabia (54%) [5] - Non-Thai revenue has shown a CAGR of +5.8% from Y2018 to Y2024 [7] - Middle East non-Thai revenue increased by 56.2% from Y2018 to Y2024, while non-Middle East non-Thai revenue increased by 31.7% during the same period [10] - Inpatient and outpatient services contributed roughly equally to revenues, with inpatient services accounting for 50% in 2Q25 and 49% in 1H25 [29] Business Updates and Developments - Bumrungrad International Hospital has been recognized in Newsweek's Best Specialized Hospitals Asia Pacific 2025 ranking across all 9 specialty fields [52] - The hospital has been approved for renewal of its Advanced Hospital Accreditation (Advanced HA) under the Hospital and Healthcare Standards, with a certification period from May 23, 2025 – May 22, 2029 [55, 56] - A new Bumrungrad Comprehensive Cancer Center is under development, expected to be completed in 2027, with the aim of expanding capacity and enhancing patient experience [78, 80, 105]

Core Viewpoint - The Hainan Provincial Health Commission is enhancing the service quality of the 12345 hotline to address public medical needs more effectively, ensuring that patient complaints and inquiries are handled promptly and efficiently [2][4]. Group 1: Service Improvement Measures - The establishment of a Medical Service Supervision Group at the Provincial People's Hospital aims to address patient inquiries and complaints directly, implementing a "first contact responsibility" system to ensure accountability [3][4]. - The hotline operates 24/7, and a new complaint management method was introduced, which includes clear processing norms and timelines, linking performance assessments to the handling of complaints [3][5]. - The number of complaints decreased from 966 to 649 between March and June, reflecting a monthly decline rate of 12.35%, with a 15.40% decrease in complaints through the 12345 platform [3][5]. Group 2: Systematic Changes and Future Plans - The Provincial Health Commission is pushing for a comprehensive optimization of medical service processes across the province, focusing on improving the quality of healthcare services and transforming the industry’s work ethic [4][5]. - The commission plans to enhance the capabilities of hotline staff and improve the quality management of the complaint handling process, integrating data analytics and AI to proactively address common issues [5].

Core Viewpoint - The Zibo First Hospital Branch has transitioned to a comprehensive hospital, enhancing its medical services by integrating various specialties and improving patient care [1]. Group 1: Hospital Transformation - The tuberculosis function has been transferred to the Zibo Infectious Disease Hospital, allowing the branch to focus on a broader range of medical services [1]. - The hospital now includes specialties such as internal medicine, surgery, traditional Chinese medicine, acupuncture, and ophthalmology [1]. Group 2: Facility Improvements - The hospital has undergone a comprehensive renovation, creating a beautiful garden-like environment for patients [2]. - Inpatient conditions have significantly improved, with spacious wards equipped with modern living facilities [2]. Group 3: Advanced Medical Equipment - The imaging department has acquired a new 40-slice 80-layer spiral CT scanner, enhancing diagnostic capabilities [3]. - The laboratory is equipped with advanced instruments like fully automated biochemical analyzers and blood analyzers to meet patient diagnostic needs [3]. Group 4: Specialized Departments - Internal Medicine: Treats respiratory, digestive, cardiovascular, neurological, and endocrine diseases [4]. - Surgery: New outpatient services for various surgical specialties, including general surgery and orthopedic surgery, with comprehensive treatment options [4]. - Acupuncture: Utilizes acupuncture and needle knife therapy for neurological and pain-related conditions [4]. - Traditional Chinese Medicine: Offers personalized treatment plans and traditional herbal medicine services [4]. - Ophthalmology: Specializes in cataracts, retinal diseases, and glaucoma [5]. Group 5: Accessibility and Services - Patients can make appointments through the "Health Zibo" public account or by calling the hospital [6]. - The hospital provides convenient parking with 200 spaces available for free [6]. - Public transportation options include a free health shuttle and multiple bus routes with nearby stops [7][8][9]. Group 6: Expert Consultation - The hospital regularly arranges for renowned specialists to provide consultations, ensuring high-quality medical services [10].