Summary of Nordea Bank's 2025 Capital Markets Day Company Overview - **Company**: Nordea Bank (OTCPK:NBNK.F) - **Event**: 2025 Capital Markets Day - **Date**: November 05, 2025 - **Focus**: Presentation of the 2030 strategy, updated priorities, and financial targets Key Points and Arguments Strategic Direction - **Turnaround Success**: Over the past six years, Nordea has transformed its performance, achieving a total shareholder return of 292% or 25% per annum [3][4] - **Market Position**: Nordea is the largest financial services group in the Nordics, with a universal banking model across four business areas [4][5] - **Financial Strength**: The bank has the lowest funding costs and credit losses among European banks, contributing to lower earnings volatility and high profitability [5][6] Growth and Customer Focus - **Customer Satisfaction**: Significant improvements in customer satisfaction have been noted, particularly in digital offerings, with over 1 million new digital customers since 2022 [9][10] - **Market Share Gains**: Notable growth in Sweden, where Nordea reclaimed a leading position in a competitive market, now ranked number one in customer satisfaction among mid-corporates [10][11] - **Digital Transformation**: The bank aims to enhance digital experiences, making them more personalized and adaptive to customer needs [18][36] Financial Targets - **Return on Equity**: Targeting a return on equity greater than 15% annually through 2030, with a cost-to-income ratio of 40-42% [16][37] - **Earnings Per Share**: Ambition to achieve earnings per share of around EUR 2 by 2030 [17] Growth Areas - **Six Growth Areas**: Focus on geographic markets and segments with strong growth potential, including private banking, small businesses, and life and pensions [20][24] - **Private Banking**: Aiming for a 30% increase in customer base and 9% CAGR in income by 2030 [40] - **Life and Pension**: Targeting 8% annual income growth, with a focus on the aging population driving demand for savings [44] Operational Efficiency - **Cost Management**: Aiming for a cost takeout of EUR 600 million through improved efficiency and technology integration [29] - **AI and Technology**: Leveraging AI to enhance customer experiences and operational processes, with a goal of 80% of sales being digital by the end of the strategy period [36][46] Market Dynamics - **Nordic Economic Stability**: The Nordics are characterized by strong economies, high digital adoption, and a culture of innovation, making it an attractive market for financial services [6][8] - **Trust and Credibility**: Emphasizing the importance of trust in customer relationships, especially in a volatile environment [15] Additional Important Insights - **Sustainability Commitment**: Sustainability is embedded in Nordea's strategy, supporting customers in their transitions [19] - **Cultural Shift**: A performance culture has been established, with a focus on accountability and execution [26][30] - **Future Outlook**: Nordea aims to be the best-performing financial services group in the Nordics by 2030, with a clear roadmap for achieving this goal [14][30] This summary encapsulates the key points from Nordea Bank's 2025 Capital Markets Day, highlighting the company's strategic direction, financial targets, growth areas, and operational efficiencies.