Core Insights - The financial services industry is increasingly adopting GenAI solutions, focusing on customer support and content development, with nearly all surveyed organizations utilizing some form of GenAI [1][7] - Despite the widespread adoption of GenAI, organizations face challenges such as a skills gap, security concerns, and the need for infrastructure modernization to fully leverage GenAI capabilities [2][7] Group 1: GenAI Adoption and Applications - Financial services organizations are leveraging GenAI applications primarily for customer support, content generation, and automation [7] - The report indicates that 92% of respondents believe their current infrastructure requires improvement to support cloud-native applications and containers [7] Group 2: Challenges and Concerns - A significant 97% of respondents acknowledge the need for enhanced security measures for their GenAI models and applications [2][7] - The industry is experiencing a talent shortage, with 98% of respondents facing challenges in scaling GenAI from development to production due to a lack of skilled personnel [7] Group 3: Return on Investment and Future Outlook - 39% of respondents anticipate potential GenAI-related losses in the next 12 months, while 58% expect gains within one to three years, indicating a long-term view on GenAI success [7] - Security and compliance are critical, with 96% of respondents stating that GenAI is reshaping their data security and privacy priorities [7]