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Carvana Says Refinements to eCommerce Model Deliver Record Quarterly Sales
PYMNTS.comยท 2025-07-31 01:10
Core Insights - Carvana achieved record retail unit sales and revenue in Q2, with retail unit sales increasing by 41% year over year to 143,280 and revenue rising by 42% to $4.84 billion, significantly outpacing the market growth of less than 5% [2][3] Group 1: Growth Drivers - The growth in Q2 was attributed to three key long-term drivers: improving customer offerings, increasing awareness and trust, and enhanced inventory selection due to scale benefits [3] - Carvana's operations expense per retail unit decreased by $150 compared to the previous year, indicating improved operational efficiency [5] Group 2: Operational Improvements - The company now delivers cars to customers 0.7 days faster than a year ago by integrating more facilities, allowing for better inventory management [4] - There is a 23% increase in sales per customer service advocate compared to last year, achieved by simplifying the eCommerce experience [4] Group 3: Market Context - Carvana noted that while the industry may have experienced some pull-forward in sales due to tariffs, overall sales remained flat [6]