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Diebold Nixdorf Optimizes Global Service Delivery with Oracle
Prnewswire· 2025-08-25 13:00
Core Insights - Diebold Nixdorf has selected Oracle Fusion Cloud Service and Oracle Fusion Cloud Field Service to optimize its global service operations, leveraging AI to enhance efficiency and customer satisfaction [1][2][3] Company Overview - Diebold Nixdorf is a leading provider of services, software, hardware, and security for top financial institutions and retailers globally, aiming to unify and automate its service processes to meet the needs of its expanding customer base [2][6] - The company operates in over 100 countries and employs approximately 21,000 people, connecting digital and physical channels for millions of consumers daily [6] Technology Implementation - The integration of Oracle Cloud Service and Oracle Cloud Field Service is expected to automate complex service workflows, enable predictive maintenance, and improve the scheduling and routing of mobile workers [3][4] - With embedded AI, the new cloud applications will help manage millions of service tickets annually, leading to faster resolution times and reduced operational costs [3][4] Strategic Partnership - Diebold Nixdorf has been collaborating with Oracle since March 2024, building on previous successes in streamlining finance and HR processes with Oracle Fusion Applications [5][3] - The partnership aims to create a more efficient service delivery framework, standardizing processes and optimizing field operations through the latest AI innovations [4][3]
Oracle Red Bull Racing Doubles Down on Oracle Cloud and AI to Drive Performance for 2025 Season and Beyond
Prnewswire· 2025-03-13 12:30
Core Insights - Oracle Red Bull Racing is expanding its use of Oracle Cloud and AI technologies for the 2025 Formula One season to enhance performance and efficiency both on and off the track [1][2] Group 1: Technology Implementation - The team runs billions of simulations on Oracle Cloud Infrastructure (OCI) to develop data-driven strategies, increasing simulation speeds by 10% for the 2025 season, building on a previous 25% increase since 2021 [2][3] - Oracle Red Bull Racing is implementing generative AI to improve the efficiency of regulatory reviews, allowing real-time querying of historical regulations to support protest cases within a 30-minute window after a race [3] - The team is standardizing its IT infrastructure from factory to trackside using Oracle Virtualization, which will streamline operations and reduce costs by eliminating work duplication [3] Group 2: Performance and Engagement - Red Bull Ford Powertrains is utilizing OCI for the development of next-generation sustainable fuel engines, leveraging cloud technologies to enhance performance and reliability [3] - The Paddock fan engagement platform has gained significant popularity, with hundreds of thousands of members across 156 countries, supported by Oracle's customer experience solutions [3] Group 3: Strategic Focus - The partnership between Oracle and Oracle Red Bull Racing emphasizes a relentless focus on performance and innovation, showcasing the capabilities of Oracle Cloud Infrastructure [4]