New AI capabilities in the Oracle Utilities Customer Platform help call centers better manage volume and quickly deliver smart, personalized assistance In addition to natively embedding AI in SaaS offerings, on-premises customers can also benefit by accessing these innovations via a rich set of APIs. Next, Oracle plans to equip agents with AI-generated customer snapshots before calls start, helping speed resolution and improve the customer connection. In addition, Oracle plans to add full call transcripts t ...

Utility relies on Oracle technology to become first Texas municipal utility to opt in to retail electric competitionNASHVILLE, Tenn., March 3, 2025 /PRNewswire/ -- Oracle Customer Edge Summit -- With support from Oracle, Lubbock Power & Light (LP&L) is transforming the way it offers electricity services to its customers. After more than 108 years as the municipal electric provider for the City of Lubbock, the utility has transitioned its business model to retail electric competition backed by Oracle's utili ...