Otis Worldwide (NYSE:OTIS) FY Conference Summary Company Overview - **Company**: Otis Worldwide - **Industry**: Elevators and Escalators - **Date of Conference**: September 12, 2025 Key Points Industry and Market Performance - **Global Operations**: Otis operates globally, which mitigates volatility from construction cycles [2][3] - **Order Growth**: Orders in the second quarter were up 11% excluding China, with a backlog increase of 8% [3] - **Regional Highlights**: - **North America**: Four consecutive quarters of double-digit growth in new equipment [3] - **Asia Pacific**: Sustained growth in India, Southeast Asia, and Japan; Korea remains weak [4] - **Europe**: Strong performance in South Europe; mixed results in North Europe due to regional issues [5] - **China**: Represents only 12% of revenue; market has declined 40% over four years but shows signs of stabilization [6][5] Service Business Insights - **Service Growth**: Organic growth in the service segment softened in the first half of the year due to operational changes [8][9] - **Repair Business**: Experienced a 1% increase in Q1 but rebounded to 6% in Q2; expected to return to high single-digit growth [9][10] - **Modernization Growth**: Backlog for modernization orders increased by 22%, with expectations for over 10% revenue growth by year-end [13][14] Financial Performance - **Service Margins**: Service operating margins reached 24.9%, the highest since the spin-off [20] - **Retention Rate**: Retention rate fell to 92.4% from a peak of 94%; efforts are underway to improve service quality and customer satisfaction [30][31] - **Cost Savings Initiatives**: Uplift program expected to yield $200 million in savings; China transformation program on track for $40 million in savings [67][66] Growth Opportunities - **Modernization Market**: 8 million units over 20 years old present a significant opportunity; modernization margins have surpassed new equipment margins [49][48] - **M&A Potential**: Otis is actively pursuing bolt-on acquisitions, with a target of $50 million but has already approached $100 million due to market conditions [69][70] - **Capital Allocation**: Increased dividends by 110% since the spin-off; share buyback program completed at $800 million [71][72] Future Outlook - **Guidance for Back Half of 2025**: Confidence in service growth and margin expansion; backlog growth in new equipment (8%) and modernization (16%) supports this outlook [75][76] - **Long-term Strategy**: Focus on service as the core business, with a resilient and predictable revenue model driven by repair and modernization [78][80] Additional Insights - **Competitive Landscape**: Independent service providers (ISPs) service 55% of units; Otis aims to differentiate through quality service and technology [34][35] - **Digital Initiatives**: Otis One platform enhances productivity and predictive maintenance capabilities, improving service delivery [38][39] This summary encapsulates the key insights and data points from the Otis Worldwide FY Conference, highlighting the company's performance, market dynamics, and strategic initiatives.