Core Insights - Xiao-I Corporation has expanded its partnership with AIA China through a one-year contract valued at RMB 3–4 million, reinforcing its leadership in AI-driven customer service solutions powered by the Hua Zang Large Language Model (LLM) [1] Group 1: Collaboration Details - The partnership includes a full-scale AI customer service ecosystem featuring solutions such as an Intelligent Dialogue Robot, Live Chat Platform, AI-Powered Seat Assistant, Knowledge Fusion System, and Outbound Call Integration, all integrated under the Hua Zang LLM [2] - The collaboration aims to provide AIA's customers with hyper-personalized service while reducing operational friction through advanced natural language processing capabilities [3] Group 2: Technology Differentiation - Xiao-I's solutions utilize the Hua Zang LLM to enable context-aware conversations, real-time decision support for agents, and dynamic knowledge base optimization, ensuring scalability, accuracy, and adaptability to complex business scenarios [4][3] - This holistic approach eliminates siloed systems, providing AIA China with a future-proof infrastructure for customer service excellence [4] Group 3: Leadership Commentary - A spokesperson from Xiao-I Corporation emphasized that renewing the partnership reflects AIA China's trust in the company's ability to deliver transformative AI solutions, enabling clients to achieve operational agility while maintaining a human-centric customer experience [5]