Core Insights - Nestlé's core processes are standardized on a global SAP template, facilitating technology testing and implementation across various markets [1][2] - The company employs AI to enhance sales recommendations for smaller retail clients, leading to increased order placements [3] - A generative AI assistant is being piloted to create fulfillment plans, improving efficiency and effectiveness in order processing [4] Technology and Data Integration - Nestlé's data foundation connects across the value chain, enabling better decision-making and operational efficiency [6] - AI is utilized for pricing analytics, allowing the company to develop more accurate pricing models by considering the entire market landscape [7] - The recent upgrade to SAP S/4HANA spans 112 countries, enhancing core processes and opening up new use cases for generative AI [9] Operational Efficiency and Workforce Impact - The company plans to lay off over 16,000 employees as part of a cost-cutting strategy, with a focus on white-collar roles [10] - AI is seen as a factor in operational efficiency but not the sole reason for workforce reductions; the emphasis is on reshaping roles rather than eliminating them [11] - The introduction of AI tools, such as a virtual sales assistant, aims to optimize time spent with customers rather than simply reducing headcount [12]

A French civil court rejected a legal complaint against Nestlé SA that could have threatened the future of its iconic, billion-dollar Perrier water brand. https://t.co/dhNEFN8f5M ...