Core Insights - MedExpress, a leading UK-based online pharmacy, has implemented Quadient Impress to enhance the efficiency of medical correspondence and reduce administrative workload [1][2] Group 1: Implementation and Benefits - Quadient Impress automates the entire outbound communications process, allowing organizations to digitize manual tasks and maintain regulatory compliance [2][4] - The platform helps reduce production costs, cut carbon emissions, and reallocate resources to higher-value work [2] - MedExpress has provided prescription medication for over 1.5 million customers in the UK since its launch in 2013 [2] Group 2: Operational Efficiency - Up to 1 million letters are generated and dispatched monthly through Quadient Impress, significantly reducing paperwork and manual tasks [3] - The solution has enabled MedExpress to process thousands of medical letters daily with minimal effort, eliminating errors associated with manual preparation [5] Group 3: Strategic Vision - Quadient emphasizes the importance of combining intelligent automation with transparency and responsibility in communication [4] - The collaboration between Quadient and MedExpress highlights the role of automation in simplifying regulated processes and enhancing trust among stakeholders [4]

Core Insights - Quadient has experienced a significant 11% increase in cross-sales of its Digital automation solutions within its Mail customer base in fiscal year 2024, indicating a strong demand for digital solutions among businesses [1][3]. Group 1: Market Trends - There is a notable shift in customer engagement strategies, driven by evolving consumer expectations for multichannel communication. Research shows that 73% of consumers in the USA, 66% in France, and 62% in the UK prefer companies to communicate through various channels, including email, mail, text, mobile apps, and social media [2]. - The findings suggest that businesses aligning their strategies with these changing preferences are better positioned to enhance customer satisfaction and loyalty in a digital marketplace [2]. Group 2: Company Strategy - Quadient emphasizes the importance of not just adopting new technology but enabling smarter, more agile communication methods. The company aims to support businesses in their digital transformation with minimal disruption [3]. - With over 350,000 business customers globally, Quadient is focused on modernizing communication through its intelligent automation platform, which includes Quadient Impress and Quadient Inspire [3]. - The company plans to continue investing in intelligent hybrid communication solutions to help businesses deliver meaningful customer communications in the future [3]. Group 3: Company Overview - Quadient is a global automation platform that facilitates secure and sustainable business connections through both digital and physical channels. The company supports businesses of all sizes in their digital transformation journey, enhancing operational efficiency and customer experiences [4]. - Quadient is listed on Euronext Paris and is part of the CAC® Mid & Small and EnterNext® Tech 40 indices, making its shares eligible for PEA-PME investing [4].