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Quadient Maintains Leader Position on Aspire Leaderboard for Customer Communications and Interaction Experience Software
Globenewswireยท 2025-03-13 07:00
Core Insights - Quadient has maintained its leadership position on the Aspire Leaderboard, which evaluates vendors in the customer communications management (CCM) and customer experience management software sectors [1][2] - The company has seen an increase in its scores for "overall strategy" and "ability to execute," remaining a Leader in four market segments for 2025 [2] Company Performance - Quadient has secured large contracts in the healthcare and insurance sectors, focusing on automating core processes, particularly through AI [3] - The company is transitioning customers from legacy systems using its InspireXpress platform and competitor-specific conversion tools [3] - Quadient's CCM solutions, including Quadient Inspire Evolve and the upcoming Quadient Inspire Flex, offer a 'bring your own' AI model approach to enhance customer safety [3] Product Innovation - Quadient Inspire is recognized as a high-performance platform that enables organizations to create and deliver omnichannel customer communications [3] - The platform supports complex, high-volume production jobs in regulatory-driven industries while providing hyper-personalized digital interactions [3] - The company emphasizes continuous innovation, leveraging AI for meaningful digital interactions, sentiment analysis, and auto-generation of translated content [4]