Core Insights - ServiceNow (NOW) is experiencing growth due to increased adoption of its workflows by enterprises undergoing digital transformation [2] - The company secured 72 transactions exceeding $1 million in net new annual contract value (ACV) in Q1 2025, achieving a 20% year-over-year growth in its customer base with over $5 million in ACV [3][12] - ServiceNow is leveraging AI and machine learning to enhance its solutions, with its total addressable market projected to reach $275 billion by 2026 [4] Product Developments - In May 2025, ServiceNow launched its Core Business Suite, an AI-powered solution aimed at streamlining core business operations across various departments [5] - The frequent updates to the platform, occurring twice a year, are designed to simplify workflows and boost productivity for customers [4][12] Competitive Landscape - ServiceNow faces significant competition from Pegasystems and UiPath in the workflow automation space [7] - Pegasystems is gaining traction with its GenAI Blueprint solution, which is rapidly expanding, creating over 1,000 new Blueprints weekly [7][8] - UiPath continues to be a strong player in the Robotic Process Automation market, which is expected to grow substantially [9] Financial Performance - ServiceNow's shares have declined by 11.4% year to date, contrasting with a 7.5% return from the broader Zacks Computer & Technology sector [10] - The forward 12-month Price/Sales ratio for ServiceNow is 13.60X, significantly higher than the sector average of 6.59X [13] - The Zacks Consensus Estimate for Q2 2025 earnings is $3.54 per share, reflecting a 13.10% year-over-year increase, while the estimate for 2025 earnings is $16.54 per share, indicating an 18.43% growth [15]