其实，国家对消费者权益的保护已经形成了较为完善的体系，我们完全可以通过正规渠道维护自身合法 权益。今天就来系统梳理一下，当你在购买日用百货时遇到问题，有哪些有效、便捷的投诉维权途径。 官方投诉平台：权威可靠，具有强制力 在遇到消费纠纷时，最直接、最权威的途径是向政府监管部门投诉。 1. 全国12315平台 这是由国家市场监督管理总局主办的官方投诉举报平台，无论是网站、APP还是小程序，操作都 很方便。你可以提交文字、图片、视频等证据，描述事情经过和诉求。平台会将投诉分派至被投 诉企业所在地的市场监管部门处理，如果查证属实，监管部门会依法对商家进行行政调解甚至处 罚。其优势在于权威性高、处理结果具有法律效力，特别适合涉及产品质量安全、价格欺诈等明 确违法违规的行为。 2. 12345政务服务便民热线 许多朋友可能只知道12345是"市长热线"，其实它早已整合了包括消费维权在内的各类非紧急政务 服务。拨打12345后，话务员会根据你的投诉内容，将工单转至对应的市场监管、商务或消协等部 门处理。它的特点是覆盖范围广、响应速度快，适合对本地商家的投诉，可以进行快速流转和督 办。 行业组织与媒体监督：借助专业与舆论力量 ...

Core Viewpoint - A new individual business named Yingtan City Yuehu District Kaisen Story Food Store has been established, focusing on various food sales and related services [1] Company Summary - The legal representative of the newly established food store is Wang Guihong [1] - The registered capital of the business is 30,000 RMB [1] - The business scope includes licensed projects such as food sales, which require approval from relevant authorities [1] Industry Summary - The store's general business activities include the sale of health food (pre-packaged), infant formula milk powder, and other infant formula foods [1] - Additional sales categories include textiles, home appliances, daily necessities, clothing, footwear, electronic products, agricultural products, and sports equipment [1] - The store also offers health consulting services (excluding medical treatment) and wellness services (non-medical) [1]