Financial Data and Key Metrics Changes - Total revenue for Q2 2025 was $38.3 million, down 7% sequentially from $41.4 million in Q1 and down 21% year over year, primarily due to the shift away from bulk hardware sales [14][15] - Hardware revenue totaled $15.1 million, representing a 20% decrease sequentially and a 39% decline year over year [15] - SaaS revenue reached $14.2 million, comprising 37% of total revenue, up from 34% in Q1 and 26% year over year [16][18] - Annual recurring revenue increased to $56.9 million, up 11% year over year [17] - Net losses increased to $10.9 million compared to $4.6 million in the prior year quarter [21] Business Line Data and Key Metrics Changes - Professional services revenue was $4.3 million, up 10% sequentially but down 26% year over year [15] - Hosted services revenue reached $18.8 million, representing a 1% sequential growth and a 5% increase year over year [15] - SaaS gross profit was $10 million, up 1% sequentially and 4% year over year, resulting in a gross margin of approximately 70% [18] Market Data and Key Metrics Changes - Approximately 850,000 units were deployed, an increase of 3% sequentially and 10% year over year [18] - The company booked over 24,000 new units in the quarter, marking the highest quarterly booking performance in over a year [19] Company Strategy and Development Direction - The company aims to reset its cost structure, return to profitability, and accelerate top-line growth, with a focus on operational efficiency and product innovation [8][10] - A $10 million investment was made to enhance product development and strengthen the go-to-market team, which is beginning to yield results [11] - The company is transitioning towards a more predictable recurring revenue model, moving away from one-time bulk hardware deals [12][14] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's ability to achieve cash flow neutrality and adjusted EBITDA profitability by the end of 2025 [10][21] - The CEO highlighted the importance of customer relationships and the potential for growth within the existing customer base [32] - There is a focus on leveraging AI to enhance operational efficiency and customer value [40][54] Other Important Information - The company has a significant cash balance of $105 million and no debt, providing a strong financial position for future investments [21][22] - Cost reduction initiatives are expected to yield $30 million in annualized savings, primarily from workflow optimization and reduced staffing levels [9][10] Q&A Session Summary Question: Details on the $20 million incremental cost savings - Management indicated that the savings primarily come from staffing reductions and third-party spending, with potential for further efficiencies [26][27] Question: Holistic view on evolving SmartRent's strategy - The CEO emphasized the importance of customer relationships and the potential for growth in the installed base, along with plans to invest in AI [29][32] Question: Clarity on the transition to SaaS revenue model - Management noted that the transition will lead to a more predictable revenue trajectory, with expectations for growth in 2026 [42][45] Question: Expectations for adjusted EBITDA and free cash flow neutrality - Management believes they are positioning for breakeven by the end of the year, with plans for profitable growth in the future [51][52] Question: Infusion of AI into products - The CEO discussed plans to leverage AI for operational efficiency and customer decision-making, with a focus on enhancing product offerings [54][55]

Financial Performance - Total revenue decreased by 21% year-over-year to $38.3 million, primarily due to a strategic shift away from hardware-led growth[8, 11] - SaaS revenue grew by 11% year-over-year to $14.2 million, now representing 37% of total revenue[8, 12] - Annual Recurring Revenue (ARR) reached $56.9 million, an increase of 11% year-over-year[5, 8, 25] - Net loss was $(11.2) million, and Adjusted EBITDA was $(7.3) million, a decrease from $0.9 million in the same quarter of the prior year[8] - The company repurchased approximately 4.1 million shares at an aggregate cost of $3.7 million in Q2, with $16.8 million remaining in the authorized program[22] Operational Highlights - Approximately 848,000 units deployed, reflecting a 10% increase year-over-year[5, 8, 17] - Customer Net Revenue Retention was 108%, and Customer Churn was 0.08%, indicating strong customer loyalty[17] - 24,300 units booked, the highest in over a year, signaling early traction from the go-to-market rebuild[5, 24] - SaaS ARPU (Average Revenue Per Unit) improved to $5.66, up 1% year-over-year from $5.63[8, 20] Strategic Initiatives - The cost reduction program has been expanded to $30 million, aiming for adjusted EBITDA and cash flow neutrality by the end of 2025[5, 21] - The company is strategically shifting away from bulk hardware deals towards a recurring revenue model[5]