Core Insights - CoastConnect has achieved significant growth by leveraging Calix Success, reporting a 20% increase in subscriber acquisition and 60% app adoption within 18 months [1][10] - The partnership with Calix is transforming CoastConnect from a traditional broadband provider into an experience leader, focusing on AI-driven operations to enhance community value [2][8] Subscriber Growth and Engagement - CoastConnect reported a 20% growth in subscriber acquisition and 60% adoption of the CommandIQ app within 18 months [1][10] - The company reached 20% of its first-year SmartBiz goals within weeks, indicating strong demand for its managed services [10] Operational Efficiency - CoastConnect improved operational efficiency by streamlining workflows across Calix Cloud, enhancing customer support, network management, and marketing outreach [10] - The company exceeded security-focused managed service adoption by 140% past target, indicating effective restructuring of their residential portfolio [10] Workforce Development - CoastConnect completed 53 courses through Calix University, enhancing workforce expertise and preparing teams for AI-enabled operations [10] - Calix is launching Learning Unlimited, an all-inclusive education model to further support workforce upskilling [3][10] Future-Ready Initiatives - CoastConnect is re-engaging the Smart Start for Managed Services program to support a SmartTown deployment, aiming to deliver secure community-wide Wi-Fi [7] - The company plans to activate Business Insights Services to turn subscriber usage patterns into actionable growth plans, establishing a foundation for future AI-driven operations [7]