Core Insights - Spok reported Q2 2025 GAAP revenue of $35.7 million, exceeding Wall Street expectations of $35.0 million, with diluted EPS at $0.22, above the $0.18 estimate, reflecting a positive business momentum [1][2][10] - The company raised its full-year guidance, indicating confidence in continued growth, particularly in the software segment [1][10] Financial Performance - Q2 2025 revenue increased by 5.0% year-over-year, driven mainly by the software segment, while operating expenses rose by 2.7% [5][6] - Net income for Q2 2025 was $4.6 million, a 35.3% increase from $3.4 million in Q2 2024 [2][5] - Adjusted EBITDA for Q2 2025 was reported at $7.5 million, up 7.1% from $7.0 million in Q2 2024 [2][5] Business Overview and Strategy - Spok focuses on healthcare communications software and wireless messaging, with its primary product, Spok Care Connect, enhancing clinical communications in hospitals [3][4] - The company is concentrating on growing its healthcare software segment while managing the decline in traditional wireless messaging [4] Segment Performance - Software revenue grew by 10.0% to $17.2 million, with bookings increasing by 34.1% to $11.7 million and a backlog of $65.2 million, up nearly 19% [6][10] - Wireless revenue remained stable at $18.4 million, with a slight decline in paging revenue by 2.5% and a 7.1% decrease in wireless units in service [7][8] Cash Generation and Returns - Spok ended the quarter with $20.2 million in cash and no debt, returning $6.5 million to shareholders, maintaining a quarterly dividend of $0.3125 per share [9][11] - Research and development spending was steady at $6.1 million for the first half of the year, supporting ongoing investments in software and wireless platforms [9] Management Outlook - Management raised full-year revenue guidance to $138.0–$143.5 million and adjusted EBITDA to $28.5–$32.5 million for 2025, anticipating software revenue growth while wireless revenue may remain flat or decline slightly [10][11]

Financial Data and Key Metrics Changes - In Q2 2025, GAAP net income was $4,600,000 or $0.22 per diluted share, up from $3,400,000 or $0.17 per diluted share in Q2 2024 [25] - Total GAAP revenue increased to $35,700,000 from $34,000,000 in the prior year [26] - Adjusted EBITDA for Q2 2025 was $7,500,000 compared to $7,000,000 in the prior year [30] Business Line Data and Key Metrics Changes - Software operations bookings grew by over 34% year-over-year, reaching $11,700,000 in Q2 2025 [11] - Software revenue increased by 10%, with license revenue showing double-digit growth and managed services revenue experiencing triple-digit growth [11] - Wireless revenue was $18,400,000, with a net unit churn improvement to 1.6% from 2.1% in the prior quarter [26] Market Data and Key Metrics Changes - The company maintains a blue-chip customer base of over 2,200 hospitals, with more than 80% of revenue being recurring [20] - The average revenue per unit (ARPU) increased by $0.36 or nearly 5% year-over-year, driven by pricing actions and new product sales [26] Company Strategy and Development Direction - The company aims for double-digit full-year software bookings growth relative to 2024, supported by ongoing investments in technology and sales [5] - The strategic focus remains on generating cash and returning capital to stockholders while investing in business growth [7] - The company is exploring opportunities to integrate AI into its products and operating platform [13] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the competitive positioning and long-term relationships with healthcare systems [6] - The outlook for the remainder of 2025 is optimistic, with increased guidance for revenue and adjusted EBITDA [12] - The company anticipates annual free cash flow in the range of $25,000,000 to $29,000,000 [33] Other Important Information - The company reported a one-time gain of approximately $700,000 from the sale of a legacy domain name [31] - Cash and cash equivalents at the end of Q2 2025 were $20,200,000, expected to grow through the remainder of the year [32] Q&A Session Summary Question: Impact of increased fees for unreturned pagers on net unit churn - Management indicated that the price increase for unreturned equipment would not impact unit churn as it applies after disconnection [42][44] Question: Progress of the business development team focused on new logos - The business development team has been successful in adding smaller accounts, with ongoing efforts to build the pipeline [49][50] Question: Breakdown of software bookings between new customer acquisitions and expansions - Approximately 15% of software bookings were related to new logos, with ongoing efforts to increase this percentage [51][52]

Safe Harbor Statement Second Quarter 2025 Financial Highlights Statements contained herein or in prior press releases which are not historical fact, such as statements regarding our future operating and financial performance, are forward-looking statements for purposes of the safe harbor provisions under the Private Securities Litigation Reform Act of 1995. These forward-looking statements involve risks and uncertainties that may cause our actual results to be materially different from the future results ex ...

Financial Data and Key Metrics Changes - In Q1 2025, total GAAP revenue was $36.3 million, up more than 7% from $33.9 million in the prior quarter and nearly 4% from $34.9 million in Q1 2024 [24] - GAAP net income totaled $5.2 million or $0.25 per diluted share, an increase from $4.2 million or $0.21 per diluted share in 2024 [23] - Adjusted EBITDA reached $8.2 million, reflecting a nearly 9% increase from the same quarter in 2024 [29] Business Line Data and Key Metrics Changes - Software revenue was $17.8 million, up 9.2% from the prior year quarter, while wireless revenue was $18.5 million, nearly flat compared to Q1 2024 [24] - Professional services revenue increased by nearly 44% year over year, totaling $5.8 million, with managed services revenue accounting for $1.3 million, up more than 180% from $500,000 in Q1 2024 [27] - Software backlog increased by more than 15% year over year, indicating strong future revenue potential [9] Market Data and Key Metrics Changes - The average revenue per unit (ARPU) for wireless services increased by 4.4% year over year to $824, driven by prior pricing actions and sales of new products [24] - Net unit churn improved to 6.4% from 7.2% in the prior year, reflecting better customer retention [24] Company Strategy and Development Direction - The company aims to generate cash and return capital to shareholders while investing in growth, maintaining a disciplined expense management approach [5][12] - The strategic focus includes continued investment in wireless and software solutions, growing the revenue base, and a stockholder-friendly capital allocation plan [12] - The company has transformed into a leading healthcare communications provider, emphasizing its commitment to enhancing patient care and safety through technology [13][15] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's performance despite macroeconomic uncertainties, reiterating guidance for 2025 [16][31] - The company anticipates annual free cash flow in the range of $24 to $28 million and expects to exit 2025 with cash balances between $23 million and $27 million [30] - Management highlighted a strong start to 2025, with expectations for continued growth driven by software solutions and a solid customer base [33] Other Important Information - The company has maintained a strong reputation in the healthcare communications industry, recognized as a top clinical communications platform for eight of the past ten years [15] - The HIMSS conference experience was positive, with a focus on prequalifying meetings leading to better engagement and interest in new products [48][50] Q&A Session Summary Question: Is there any seasonality with the larger 7 figure contracts? - Management noted no seasonality observed, with a positive trend in contract signings [38] Question: What drove the strong wireless product revenue? - The increase was primarily due to a pricing initiative for unreturned pagers, expected to yield an annualized benefit of about $1 million [40] Question: What drove the improvement in gross margin? - Gross margin improved due to strong revenue performance, though fluctuations may occur based on quarterly results [41][42] Question: What is the conversion timeline for the software backlog? - Approximately half of the backlog is services, with maintenance revenue typically recognized over a year and services over nine to fifteen months [43][44] Question: How was the experience at the HIMSS conference? - The conference was better than the previous year, with a focused approach leading to successful customer engagements [48][50] Question: What is the strategy for managed services? - Managed services provide fixed costs for customers, aiding in revenue recognition and reducing churn [52][53] Question: Are the new logos significant customers? - Both new logos are meaningful wins, with the company having pursued them for some time [56][59]

Financial Data and Key Metrics Changes - In Q1 2025, GAAP net income was $5.2 million or $0.25 per diluted share, up from $4.2 million or $0.21 per diluted share in Q1 2024 [22] - Total GAAP revenue for Q1 2025 was $36.3 million, an increase of over 7% from $33.9 million in the prior quarter and nearly 4% from $34.9 million in Q1 2024 [23] - Adjusted EBITDA totaled $8.2 million, reflecting a nearly 9% increase from the same quarter in 2024 [28] Business Line Data and Key Metrics Changes - Software revenue reached $17.8 million, up 9.2% from the prior year quarter, while wireless revenue was $18.5 million, nearly flat compared to Q1 2024 [23] - Professional services revenue was $5.8 million, up nearly 44% from $4 million in Q1 2024, with managed services revenue totaling $1.3 million, representing over 22% of total professional services revenue [26] - Software backlog increased by more than 15% year over year, indicating strong future revenue potential [42] Market Data and Key Metrics Changes - The company maintains the largest paging network in the United States, serving over 2,200 hospitals [12] - Wireless average revenue per unit (ARPU) increased by 4.4% year over year to $824, driven by pricing actions and sales of new products [23] Company Strategy and Development Direction - The company aims to generate cash and return capital to shareholders while investing in business growth, focusing on four strategic tenets: investment in wireless and software solutions, revenue growth, disciplined expense management, and stockholder-friendly capital allocation [10][9] - The company is committed to maintaining a strong position in healthcare communications, leveraging its established solutions and customer base to create shareholder value [10][12] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's performance and reiterated guidance for 2025, expecting total revenue to range from $134 million to $142 million [31] - The company believes that current macroeconomic uncertainties will not materially impact revenue or supply chain, maintaining a positive outlook for the healthcare industry [14] Other Important Information - The company plans to invest between $11 million and $12 million in product research and development in 2025 to fuel future software revenue growth [9] - The company has returned over $700 million to shareholders over the past 20 years through dividends and share repurchases [9] Q&A Session Summary Question: Is there any seasonality with the larger 7-figure contracts? - Management noted no seasonality observed, with a positive trend in contract signings [36][37] Question: What drove the strong wireless product revenue? - The increase was primarily due to a price increase for unreturned pagers, expected to yield an annualized benefit of about $1 million [38][39] Question: What drove the improvement in gross margin? - Gross margin improved due to strong revenue performance, but fluctuations are expected based on revenue dynamics [40][41] Question: What is the conversion timeline for the software backlog? - Approximately half of the backlog is services, which typically convert over a 9 to 15-month period [42][43] Question: What was the experience at the HIMSS conference? - The conference was better than the previous year, with a focused approach leading to successful customer engagements [48][49] Question: What is the strategy for professional services? - The focus is on managed services, providing fixed costs for customers and improving revenue recognition [51][52] Question: Are the two new logos significant customers? - Both new customers are meaningful wins that the company has pursued for some time [58][60]

Financial Performance - Q1 2025 - Spok generated $5.2 million of GAAP net income and $8.2 million of adjusted EBITDA[26] - Total revenue reached $36.3 million, compared to $34.9 million in the same period last year[27] - Wireless revenue was $18.5 million[27] - Software revenue increased to $17.8 million from $16.3 million[27] - The company returned $7.9 million to stockholders through dividends[29] - Cash and equivalents balance was $19.9 million with no debt[29] Strategic Focus & Capital Allocation - The company's strategic goal is to run the business profitably and generate cash, returning capital to stockholders[10] - Over $700 million has been returned to stockholders since 2004[12] - The company anticipates returning more than $27 million in capital to stockholders in 2025[12] Business Highlights - The company has approximately 705,000 wireless units in service as of March 31, 2025[19] - Over 2,200 hospitals use Spok Communications[19] - Software operations bookings increased nearly 6% year-over-year[24] - Software backlog is up more than 15% from the first quarter of 2024[24] 2025 Financial Outlook - Total revenue is projected to be between $134.0 million and $142.0 million[32] - Wireless revenue is expected to be between $69.0 million and $72.0 million[32] - Software revenue is projected to be between $65.0 million and $70.0 million[32] - Adjusted EBITDA is expected to be between $27.5 million and $32.5 million[32]

Financial Data and Key Metrics Changes - In 2024, GAAP net income totaled $15 million or $0.73 per diluted share, compared to $15.7 million or $0.77 per diluted share in 2023 [45][29] - Total GAAP revenues were $137.7 million, down from $139 million in 2023, with wireless revenue at $73.5 million, down from $76 million [45][46] - Software revenue increased to $64.1 million in 2024, driven by a nearly 22% increase in professional services revenue [46][51] - Adjusted EBITDA was $29.2 million in 2024, down from $30.3 million in 2023, reflecting lower consolidated revenue but maintaining a healthy margin of over 21% [56] Business Line Data and Key Metrics Changes - Software operations bookings totaled $34.1 million, up more than 13% from the prior year, with significant growth in professional services and maintenance backlog levels exceeding $62 million [30][31] - Professional services revenue reached $17.9 million, up 21.6% from $14.7 million in 2023, indicating improved resource utilization and higher margins [51][52] - Managed services revenue totaled $3.3 million, representing 18.2% of professional services revenue, up from 1.4 million or less than 10% in 2023 [53] Market Data and Key Metrics Changes - The company reported a reduction in net unit churn, with a decline of approximately 5.9% in 2024 compared to a 6.4% decline in 2023 [47] - Wireless revenue performance was primarily driven by an improvement in average revenue per unit (ARPU), which increased by $0.26 year-over-year [46] Company Strategy and Development Direction - The strategic focus remains on growing software revenue, generating cash, and returning capital to stockholders, with a commitment to maintaining a disciplined expense management approach [8][24] - The company aims to enhance its product offerings, particularly through the Spok Care Connect suite, and has invested significantly in research and development [15][19] - The company has a strong recurring revenue model, with approximately 80% of revenue coming from recurring sources, including wireless services and software maintenance [96][97] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's ability to execute in 2025, with expectations for revenue and adjusted EBITDA to remain stable or grow slightly [58][59] - The company anticipates continued demand for its wireless services, despite a secular decline in pager units, and is focused on pricing strategies to offset revenue loss [48][49] - Management highlighted the importance of ongoing product development and customer satisfaction as key drivers for future growth [110][125] Other Important Information - The company returned $26.4 million in cash to stockholders in 2024, continuing its legacy of returning capital since becoming public [8][25] - The company has generated over $1 billion in free cash flow since its inception in 2004, supporting its dividend policy and capital allocation strategy [26] Q&A Session Summary Question: Key attributes of software operations bookings growth - Management indicated that growth was driven by a mix of new contracts, renewals from existing customers, and enhancements to the Care Connect suite [67][70] Question: Contributors to EBITDA guidance - The increase in EBITDA is expected to come from a greater mix of software sales and improved efficiency in professional services [76][78] Question: Reason for headquarters relocation - The relocation to Plano was primarily a cost-saving measure, consolidating operations to improve efficiency [87][89] Question: Recurring revenue metrics - Approximately 80% of bookings come from existing customers, with a significant portion of revenue being recurring [93][96] Question: Product roadmap and timelines - Management provided insights into ongoing product updates and enhancements, which are expected to drive future license sales [107][110]