Starbucks rewards program
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Starbucks CEO on Growth Plans, Pricing and China Market
Youtube· 2026-01-30 16:27
I'm here right now with Brian Nichols, fresh off his Investor Day here in New York City and fresh off an earnings report that actually seemed to please a lot of investors for five quarters right now into your tenure as CEO of Starbucks. And you put together a couple of quarters of growth, something that the company hadn't seen in quite some time. Yeah, it was it was a great quarter for us.You know, the thing that was really exciting to see the growth was driven by transactions and also the fact that the ini ...
Starbucks Revitalization Initiative to Shift Focus to App and Rewards
PYMNTS.com· 2025-07-30 00:19
Group 1 - The core strategy of Starbucks is the "Back to Starbucks" plan aimed at revitalizing the brand and enhancing customer experience through improvements in coffee quality and barista support [3][4]. - In the quarter ending June 25, Starbucks reported a 2% decline in global comparable store sales, with North America also down 2% and international sales remaining flat [4]. - Despite the decline in sales, the company noted improvements in various operational metrics, including increased retail partner engagement scores and record high shift completion rates [5]. Group 2 - Starbucks plans to launch significant innovations in its rewards program in early 2026, which will address customer feedback and enhance loyalty and engagement [6]. - The company will introduce a new Starbucks app and enhancements to its mobile order and pay features in 2026, aiming to improve customer service and overall experience [7]. - Starbucks has nearly 34 million 90-day active members in its rewards program, which is considered a significant asset for the company [6].