Core Insights - Ping An Insurance has been ranked 47th on the Fortune Global 500 list for 2025, an increase of six places from 2024, with an operating revenue of approximately USD158.63 billion [1] - The company has been included in the Fortune Global 500 list for 16 consecutive years and ranks 9th among global financial enterprises [1][7] Business Strategy - Ping An is advancing its technology-enabled "integrated finance + health and senior care" strategy, focusing on digital transformation and customer-centric services [2][9] - The company aims to drive innovation across five key financial sectors: technology finance, green finance, inclusive finance, pension finance, and digital finance [2] Financial Performance - As of the end of 2024, Ping An served 242 million retail customers, achieving a 98% retention rate among customers holding four or more contracts [3] - The company reported an operating profit attributable to shareholders of RMB121.86 billion, a 9.1% year-on-year increase, and a net profit of RMB126.61 billion, up 47.8% year-on-year [3] - Revenue grew by 10.6% year-on-year to RMB1.14 trillion, with total assets expanding by 11.9% year-on-year to RMB12.96 trillion [3] Technological Advancements - Artificial intelligence (AI) has significantly empowered Ping An's core financial businesses, with AI smart voice agents handling approximately 1.84 billion service interactions, accounting for 80% of total customer service volume [4] - Smart underwriting enabled 93% of life insurance policies to be underwritten within seconds, and smart fraud detection in Ping An P&C saved RMB11.94 billion in claims, a 10.4% year-on-year increase [4] Customer-Centric Services - Ping An emphasizes "worry-free, time-saving, and money-saving" services, enhancing customer experience and loyalty [5] - The company has expanded its auto insurance offerings to include 82 convenient services and developed the world's first image-based Smart Quick Claim system, which speeds up loss assessment by 4,000 times [5] Social Responsibility and ESG Efforts - As of December 31, 2024, Ping An invested nearly RMB10.14 trillion to support the real economy and provided RMB52.01 billion in funding through its Rural Communities Support program [6] - The company’s green investments reached RMB124.71 billion, with green loan balances at RMB157.76 billion, and it achieved an MSCI ESG rating of AA, ranking first in the Asia-Pacific region for three consecutive years [6]