Core Insights - Apaleo and THE FLAG group have developed the AI Trace Agent to enhance hotel operations by autonomously translating guest reservation comments into actionable tasks for hotel staff [1][3] - The Trace Agent identifies specific guest needs and creates tasks in the housekeeping tool Sweeply, which is currently being tested at THE FLAG Zürich [2][5] Group 1: Technology Implementation - The Trace Agent generates approximately 30 tasks daily at THE FLAG Zürich, saving an estimated 3.5 hours each week in task creation time [2] - The automation reduces the need for manual information transfer between systems, leading to additional efficiencies in communication between departments [2] Group 2: Future Automation Potential - The primary value of the Trace Agent lies in its potential to facilitate deeper agent-to-agent coordination, allowing for triaging and resolution of guest requests with minimal human intervention [3] - This connectivity is expected to enhance both guest experience and operational performance [3] Group 3: Development and Expansion Plans - Apaleo developed the Trace Agent through its Agent Factory, collaborating with Sweeply to create secure API endpoints for task management [4] - The CEO of Apaleo emphasized the need for practical examples of agentic AI in hotel operations and expressed excitement about future collaborations to identify opportunities for AI improvements [5] - THE FLAG plans to expand the deployment of the Trace Agent across its properties and develop additional agents for various operational tasks, including direct service bookings and room allocations based on guest preferences [5]