Group 1 - The CEO of the company, Charles Divita, has a long history with Teladoc, having previously been an executive at a large health plan [1] - In 2018, the importance of Teladoc was recognized in discussions with brokers, highlighting its relevance to customer bases [1] - The company decided to roll out Teladoc services to all commercial members by the fall of 2019, prior to the pandemic [2] Group 2 - The pandemic significantly impacted the company's member engagement with Teladoc services [2]