Core Insights - Genpact has been recognized as a Leader in Trust and Safety (T&S) Services by Everest Group in its 2025 PEAK Matrix® Assessment, marking the fifth consecutive year of this distinction, highlighting its commitment to trust and safety across various industries [1][2] Group 1: Company Achievements - Genpact's advanced technology solutions portfolio now includes trust and safety as a core component, moving clients from reactive responses to proactive risk prevention [2] - The company offers end-to-end trust and safety services, including T&S benchmarking, guardrail design, transparency reporting, and regulatory risk assessment [3] - Genpact has established a partnership ecosystem for trust and safety, risk and threat intelligence, and analytics, enhancing its service offerings [4] Group 2: Industry Context - Everest Group evaluated 28 service providers for the 2025 PEAK Matrix®, assessing service scope, innovation, proprietary solutions, and proven impact across client engagements [3] - The focus on AI safety capabilities and generative AI-based tools is part of Genpact's strategy to strengthen its position in the trust and safety sector [4][8]

Core Insights - Concentrix Corporation has been recognized as a Leader in the Trust and Safety Services PEAK Matrix® Assessment 2025 by Everest Group for the fifth consecutive year, highlighting its significant market impact and successful service delivery [1][2] Company Performance - Among 28 assessed providers, Concentrix ranked third for Market Impact and fourth for Vision and Capability, reinforcing its position as a top performer in the trust and safety industry [2] - The company's focus on integrated AI support is identified as a key strength, particularly in training and managing AI models for clients [3] Service Offerings - Concentrix has developed a new wellness model aimed at enhancing moderator care at scale, utilizing intelligent systems to monitor well-being and support mental health across its global teams [3][4] - The company has made technology investments in areas such as annotation, labeling, content moderation, wellness, identity verification, and analytics, enhancing its human moderation capabilities [4] Industry Context - The demand for trusted partners in ensuring the safety and integrity of online platforms is increasing, driven by challenges in content moderation, policy enforcement, and the deployment of Generative AI models [4]

Core Insights - Concentrix Corporation has been recognized as a Leader in the Trust and Safety Services PEAK Matrix Assessment 2025 by Everest Group for the fifth consecutive year, highlighting its significant market impact and successful service delivery [1][2] Company Performance - Among 28 assessed providers, Concentrix ranked third for Market Impact and fourth for Vision and Capability, reinforcing its position as a top performer in the industry [2] - The company has made substantial technology investments in areas such as annotation, labeling, content moderation, wellness, identity verification, and analytics, enhancing its human moderation offerings [4] AI and Innovation - Concentrix's focus on integrated AI support is identified as a key strength, particularly in training and managing AI models for clients [3] - The introduction of a new wellness model aims to enhance moderator care at scale, utilizing intelligent systems to monitor well-being and promote long-term mental health across global teams [3][4] Industry Context - The demand for trusted partners in ensuring the safety and integrity of online platforms is increasing, driven by challenges in content moderation, policy enforcement, and the deployment of Generative AI models [4]