Core Insights - Thoma Bravo plans to acquire Verint Systems for an enterprise value of $2 billion in an all-cash transaction, expected to close in early 2026, pending customary closing conditions [2][4] - The acquisition aims to combine Verint with Thoma Bravo's portfolio company Calabrio, creating an AI-driven customer experience powerhouse that will enhance offerings for CX organizations [3][4] Company Strategy - The combined entity will leverage the strong product portfolios and go-to-market strategies of both Calabrio and Verint, aiming to provide the industry's broadest CX platform [4] - Thoma Bravo's investment reflects confidence in Verint's leadership in the CX automation category, with reports of strong AI business outcomes from leading brands using the Verint CX Automation Platform [5] Industry Trends - Generative AI is increasingly recognized as a key component in customer service strategies, automating repetitive tasks and improving personalization [5][6] - A report indicated that 97% of chief marketing officers found generative AI effective in helping employees and customers access information quickly, allowing customer service teams to focus on more complex issues [6]