Core Insights - Vonage has announced the availability of its enterprise software solutions in AWS Marketplace, including Communications APIs, Network APIs, and Contact Center solutions, enhancing digital transformation for enterprises and developers [1][2] - The integration of Amazon Nova Sonic with Vonage Voice API is highlighted as a significant advancement, enabling real-time, natural-sounding AI voice agents across various communication channels [3][4] Product Offerings - Eight solutions from Vonage are now available in AWS Marketplace, including: - AI Voice Agents built on Vonage Voice API and Amazon Nova Sonic - Vonage Protection Suite, which includes Verify and Identity Insights APIs for network-based authentication and verification [3] - Vonage Verify API for two-factor authentication and fraud reduction - Vonage Identity Insights API for real-time network intelligence and KYC workflows - Vonage RCS Messaging for two-way messaging with multimedia capabilities - Vonage Branded Calling for enhanced trust in voice communications - Vonage Video API for live interactive video integration - Vonage Contact Center, a cloud-based solution integrating with CRMs and productivity tools [3][5] Customer Feedback - Customers have praised Vonage's products for being user-friendly and reliable, which positions them well for the next era of digital transformation [2] - The ability to personalize interactions through advanced AI technologies is seen as a competitive advantage for businesses [2] Industry Impact - The collaboration between Vonage and AWS is expected to accelerate innovation in customer engagement, particularly in the financial services sector [4][5] - The integration of AI capabilities is redefining personalized customer engagement, enhancing the overall customer experience [4]

Core Insights - Vonage, part of Ericsson, showcased its innovative customer engagement solutions at Dreamforce 2025, highlighting the integration of Vonage Contact Center with Vonage Network APIs for Agentforce 360 users [1][4] - The new software solution utilizes real-time network insights and AI to enhance customer verification and fraud protection [2][6] - Vonage's integration with Agentforce 360 addresses key transformation areas for businesses, including the implementation of AI agents and fraud detection capabilities [3][6] Technology and Innovation - The AI-powered solutions demonstrated at Dreamforce are designed to transform various industries by improving customer engagement and streamlining processes [4][5] - Vonage Agentforce Identity Insights and Fraud Detection provides contact center agents with tools for real-time fraud detection and customer verification [5][6] - The integration of voice-enabled AI is emphasized as a critical component for enhancing customer experiences in contact centers [6] Customer Engagement and Recognition - Notable customers, such as Endress+Hauser and Lennar, shared their experiences on how Vonage has transformed their customer interactions [7] - Vonage received the Salesforce 2025 Partner Innovation Award for the third consecutive year, highlighting its leadership in AI-driven voice capabilities integrated with Salesforce [8] - The partnership with Salesforce is positioned as a means to enable proactive and intelligent customer engagement, creating new growth opportunities for enterprises [9] Company Overview - Vonage focuses on empowering enterprises and developers through technology that supports digital transformation [10][11] - The company's portfolio includes Network APIs, CPaaS, CCaaS, and UCaaS solutions, catering to a wide range of industries [11]