Core Insights - Vonage, part of Ericsson, showcased its innovative customer engagement solutions at Dreamforce 2025, highlighting the integration of Vonage Contact Center with Vonage Network APIs for Agentforce 360 users [1][4] - The new software solution utilizes real-time network insights and AI to enhance customer verification and fraud protection [2][6] - Vonage's integration with Agentforce 360 addresses key transformation areas for businesses, including the implementation of AI agents and fraud detection capabilities [3][6] Technology and Innovation - The AI-powered solutions demonstrated at Dreamforce are designed to transform various industries by improving customer engagement and streamlining processes [4][5] - Vonage Agentforce Identity Insights and Fraud Detection provides contact center agents with tools for real-time fraud detection and customer verification [5][6] - The integration of voice-enabled AI is emphasized as a critical component for enhancing customer experiences in contact centers [6] Customer Engagement and Recognition - Notable customers, such as Endress+Hauser and Lennar, shared their experiences on how Vonage has transformed their customer interactions [7] - Vonage received the Salesforce 2025 Partner Innovation Award for the third consecutive year, highlighting its leadership in AI-driven voice capabilities integrated with Salesforce [8] - The partnership with Salesforce is positioned as a means to enable proactive and intelligent customer engagement, creating new growth opportunities for enterprises [9] Company Overview - Vonage focuses on empowering enterprises and developers through technology that supports digital transformation [10][11] - The company's portfolio includes Network APIs, CPaaS, CCaaS, and UCaaS solutions, catering to a wide range of industries [11]