Core Insights - Vonage and C3 AI have partnered to launch C3 AI Field Services, integrating C3 AI's Enterprise AI capabilities with Vonage's communications and network APIs to enhance mobile workforce operations [1] Group 1: Partnership Overview - The collaboration aims to address challenges faced by field service workers, such as complex equipment and fragmented information, by providing real-time insights and guidance through AI agents [1] - The C3 AI Field Services module is part of the C3 AI Asset Performance Suite and is designed to improve first-time fix rates and support safety compliance [1] Group 2: Technology and Features - The solution utilizes Vonage's advanced APIs, including Quality on Demand, to ensure high-performance connectivity and enhance technician efficiency [1] - Key features include knowledge management for training, remote video assistance for expert guidance, live AI assistance for troubleshooting, and secure login capabilities [1] Group 3: Market Context - The global field service market focuses on optimizing off-site workers and equipment, with the new solution addressing issues like increased asset downtime and higher Total Cost of Ownership (TCO) [1] - The partnership highlights the transformative potential of network intelligence and aims to set new standards for trust and innovation in enterprise solutions [1]

Core Insights - Vonage, part of Ericsson, has won two Juniper Research Future Digital Awards, receiving the Platinum Award for Network API Solution Innovation and the Gold Award for Best Mobile Identity Solution for its Identity Insights API [1][2]. Group 1: Awards and Recognition - The 2026 Future Digital Awards recognize organizations driving transformative digital innovation and shaping the future of technology [2]. - The Vonage Identity Insights API provides enterprises with real-time intelligence from mobile networks to verify users, prevent fraud, improve security, and enhance customer experience [2]. - Vonage has also been recognized as an Established Leader in three Juniper Research reports covering the Network APIs Market, Global Mobile Identity Market, and A2P & Business Messaging [3]. Group 2: Product Features and Benefits - The Vonage Identity Insights API leverages advanced network insights to provide new trust signals, such as SIM Swap detection, which helps in user validation and fraud prevention [2][3]. - The technology portfolio of Vonage includes Network APIs, CPaaS, CCaaS, and UCaaS solutions, aimed at empowering enterprises and developers in digital transformation [5][6].