Financial Performance - Second quarter 2025 revenue reached $59.6 million, exceeding the midpoint of the guidance range of $57 million to $60 million[8] - Adjusted EBITDA for 2Q25 was $2.9 million, surpassing the high end of the guidance range of $(4) million to $(2) million[8] - Recurring revenue accounted for 92% of total revenue in 2Q25, amounting to $55.0 million[8] - The company anticipates revenue between $56 million and $59 million for 3Q25, representing a year-over-year decline of 25% to 21%[19] - Full year 2025 revenue is projected to be in the range of $230 million to $240 million, a year-over-year decrease of 26% to 23%[19] Key Transactions - The company entered into an agreement to exchange $341.1 million of its outstanding 2026 Convertible Senior Notes for $45.0 million in cash, $115.0 million of 2029 Senior Subordinated Secured Notes, and Common and Preferred Equity[8] Customer Metrics - The average revenue per customer (ARPC) for 2Q25 was $655,000[16] - Net revenue retention rate for recurring revenue in 2Q25 was 78%[16] - Remaining performance obligations totaled $197 million in 2Q25[16] Business Updates - Total deal count in 2Q25 was 38, including 35 expansion & renewal deals and 3 new logo wins[8] - There was a 45% sequential increase in conversations leveraging LivePerson Generative AI capabilities[8]

Financial Performance & Guidance - Q1 2025 revenue reached $64.7 million, exceeding the guidance midpoint of $63 million to $65 million[9] - Adjusted EBITDA for Q1 2025 was $0.2 million, surpassing the high end of the guidance range of negative $3 million to negative $1 million[9] - Recurring revenue accounted for 93% of total revenue in Q1 2025, amounting to $60.4 million[9] - The company projects Q2 2025 revenue between $57 million and $60 million, representing a year-over-year decline of 29% to 25%[20] - Full year 2025 revenue is projected to be between $240 million and $255 million, a year-over-year decrease of 23% to 18%[20] - Adjusted EBITDA for full year 2025 is guided to be between negative $14 million and $0 million, with an adjusted EBITDA margin of negative 5.8% to 0.0%[20] Business Highlights - There was a 14% sequential increase in customers leveraging LivePerson GenAI capabilities, along with a 25% sequential increase in conversations using these capabilities[9] - The company closed 50 deals in Q1 2025, including 45 expansion and renewal deals and 5 new logo wins[9] - Industries with high regulation, such as healthcare, financial services, and telecommunications, accounted for over 70% of deal values in Q1 2025[9] Operational Metrics - Average Revenue Per Customer (ARPC) for Q1 2025 was $640,000[17] - Net Revenue Retention Rate for recurring revenue was 80% in Q1 2025[17]