Financial Performance - Second quarter 2025 revenue reached $59.6 million, exceeding the midpoint of the guidance range of $57 million to $60 million[8] - Adjusted EBITDA for 2Q25 was $2.9 million, surpassing the high end of the guidance range of $(4) million to $(2) million[8] - Recurring revenue accounted for 92% of total revenue in 2Q25, amounting to $55.0 million[8] - The company anticipates revenue between $56 million and $59 million for 3Q25, representing a year-over-year decline of 25% to 21%[19] - Full year 2025 revenue is projected to be in the range of $230 million to $240 million, a year-over-year decrease of 26% to 23%[19] Key Transactions - The company entered into an agreement to exchange $341.1 million of its outstanding 2026 Convertible Senior Notes for $45.0 million in cash, $115.0 million of 2029 Senior Subordinated Secured Notes, and Common and Preferred Equity[8] Customer Metrics - The average revenue per customer (ARPC) for 2Q25 was $655,000[16] - Net revenue retention rate for recurring revenue in 2Q25 was 78%[16] - Remaining performance obligations totaled $197 million in 2Q25[16] Business Updates - Total deal count in 2Q25 was 38, including 35 expansion & renewal deals and 3 new logo wins[8] - There was a 45% sequential increase in conversations leveraging LivePerson Generative AI capabilities[8]

Earnings Call Supplemental Slides First Quarter 2025 John Sabino, Chief Executive Officer John Collins, Chief Financial Officer and Chief Operating Officer May 7, 2025 Disclaimer This presentation as well as the associated earnings release and earnings call contain and will contain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended and Section 21E of the Securities Exchange Act of 1934, as amended. You can generally identify forward-looking statements by o ...