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Workday Accelerates Retail and Hospitality Momentum with New Customer Wins and AI Innovations for the Frontline
Prnewswire· 2026-01-08 14:01
Core Insights - Workday, Inc. is experiencing strong momentum in the retail and hospitality sectors, driven by new customer acquisitions and AI innovations aimed at supporting frontline workers [1][3] - Over 1,800 retail and hospitality companies globally are utilizing Workday to enhance hiring speed, operational efficiency, labor cost control, and staffing alignment with customer demand [1] Group 1: Product Innovations - Workday integrates HR and finance on a single platform, providing real-time insights into scheduling, labor costs, and staffing needs, which streamlines operations for managers and frontline workers [2] - The demand forecasting feature in Workday Scheduling and Labor Optimization employs AI to analyze historical data, resulting in up to a 67% reduction in time required to create or update weekly schedules [4] - The Workday Frontline Agent facilitates last-minute shift swaps and staffing changes, allowing managers to reduce time spent on these tasks by up to 90% [5] Group 2: Hiring Solutions - Workday's acquisition of Paradox enhances the hiring process for retail and hospitality organizations, enabling faster connections with candidates and simplifying the hiring experience [6] - Tools like the Paradox Candidate Experience Agent and Conversational ATS streamline up to 90% of hiring tasks, leading to conversion rates exceeding 70% and time-to-hire as low as 3.5 days [7][8] Group 3: Market Position and Future Plans - Workday will showcase its workforce management innovations at the National Retail Federation's Big Show 2026, highlighting its comprehensive suite of solutions [9] - The demand forecasting functionality is set to be available by late January 2026, while the Workday Frontline Agent will launch in Spring 2026 [10]