Core Insights - Zurich Insurance Group has appointed Megan Shao as chief claims officer for the Asia-Pacific region, effective from 1 February 2026 [1] - Shao has over 17 years of experience in claims management and will oversee claims operations across the APAC region [1][2] - The company has launched Zurich Edge Assist, a new module within its Zurich Edge Platform, aimed at enhancing sales, servicing, and claims processes [3][4] Group 1: Appointment Details - Megan Shao returns to Zurich after serving as head of claims at AXA XL and has previously held a position at Zurich Insurance [1] - In her new role, Shao will focus on operational practices, team development, and regional claims processes [2] - She will be based in Singapore and report to Sean Walker, the chief technical officer and head of Commercial Insurance for Zurich Insurance Asia-Pacific [2] Group 2: Strategic Developments - Sean Walker expressed confidence in Shao's leadership and technical expertise, emphasizing its importance for strengthening claims service in the region [3] - Zurich Edge Assist is designed as a unified platform for both internal and external users, providing customized functionality and role-based access [4]