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Eight Ex-ServiceNow Salespeople Have Been Poached by Serval
Business Insider· 2026-03-17 09:00
Core Insights - ServiceNow has experienced a talent exodus, with eight salespeople, including a VP, leaving for rival startup Serval amid a challenging market environment for tech companies [1][3][5]. Company Overview - ServiceNow is a cloud computing software company that has seen its stock decline by 40% over the past six months due to concerns about AI impacting profit margins in the software industry [2]. - In December, ServiceNow acquired Moveworks for $2.85 billion to enhance its AI capabilities [2]. Talent Dynamics - The departure of eight employees, while a small fraction of ServiceNow's 29,000 workforce, highlights the difficulty in retaining talent during periods of declining valuations [3]. - The highest-profile departure is Brad Patterson, a sales VP, indicating a significant loss of leadership [3]. Industry Trends - The trend of talent moving from established tech companies to AI-focused startups is becoming more common, as employees seek opportunities in faster-moving environments [6]. - Serval, which recently raised $75 million in Series B funding, is benefiting from this trend, with its valuation reaching $1 billion [2]. Market Sentiment - The current market sentiment reflects a shift where employees from traditional tech companies are more willing to consider roles in startups, as the distinction between secure and risky jobs has blurred [9]. - The rise of AI is influencing hiring practices, with startups like Serval finding it easier to attract talent from larger firms [7][9].