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Carvana Says Data Powers Decisions That Deliver Growth in Used Car Sales
PYMNTS.comยท 2025-10-30 02:20
Core Insights - Carvana's eCommerce platform has led to significant growth in units sold and revenue, contrasting with flat sales among other public retailers [1][2] - In Q3, Carvana reported a 44% year-over-year increase in retail units sold, totaling 155,941 units, and a 55% year-over-year increase in total revenue, reaching $5.647 billion [2] - The company's growth is attributed to three long-term drivers: improved customer offerings, increased awareness and trust, and enhanced inventory selection [3] Operational Strategies - Carvana's CEO highlighted that the growth in retail units sold indicates a structural difference in their business model, which aims to transform the car buying and selling process [4] - The company leverages growing data to enhance decision-making models, increase inventory, and improve delivery times [4] - Phoenix is being used as a test market, where Carvana achieves same- or next-day delivery for 40% of customers, significantly higher than the national average of 10% [5] Future Plans - Carvana intends to continue optimizing processes and improving results through ambitious staffing and evolving technology, particularly AI [6]