Core Insights - The report by Unisys highlights that organizations leveraging AI-enabled digital workplace services are achieving higher ROI, innovation, and employee retention amid economic uncertainty [1][2] Group 1: Performance Gap - Organizations investing in employee-centric AI-powered digital workplace services are twice as likely to exceed sales and revenue expectations compared to those that cut back [2] - An elite group termed "Productivity Leaders" demonstrates that prioritizing AI solutions and employee experience leads to measurable business results, while "Late Adopters" struggle [2] Group 2: Leadership Divide - IT leaders prioritize operational efficiency and are twice as likely as business executives to cite ROI, compliance, and productivity as key outcomes [5] - Business leaders focus on employee productivity, with only 32% believing digital tools work equally well for remote and in-office workers, compared to 67% of IT leaders [5] Group 3: AI-Enabled Support - Productivity Leaders recognize that generative AI (genAI) not only delivers business outcomes but also transforms how organizations manage technology disruptions [6] - 87% of Productivity Leaders consider genAI critical during downtime, compared to 35% of Late Adopters, and 92% report it reduces both downtime and IT workload [7] Group 4: Employee Experience - Productivity Leaders prioritize understanding employee needs when implementing AI solutions, with 96% aware of what employees want from technology, compared to 72% of Late Adopters [8] - They achieve greater gains in innovation (91% vs. 17%), improved cybersecurity (98% vs. 42%), and ROI (99% vs. 41%) [9]