Core Insights - XPO has improved its financial results during a period when its operating ratio typically declines, attributed to the expansion of premium services [1][5] - The company is seeing progress across various pricing strategies, including enhanced service leading to stronger contract renewals and an increase in local customers [2][3] Financial Performance - XPO's operating ratio (OR) improved to 83.4% for the quarter, compared to 85% a year ago, marking a significant achievement as it was the only public LTL carrier to expand margins during this period [5] - The adjusted OR improved to 82.7% in Q3, slightly down from 82.9% in Q2 and 84.2% in Q3 of the previous year [5] Service Expansion - The company has launched several premium services in response to customer demand, which come with higher yields and margins [3] - XPO has been adding approximately 2,500 small- and medium-sized customers each quarter throughout the year [3] Operational Improvements - The company aims to reduce damage claims, which currently amount to 0.1% of its LTL revenue, down from a previous hover of 0.3% throughout the year [4] - Despite progress, the company acknowledges that it is still in the early stages of increasing higher-margin work, which may take several years to advance significantly [4]