Core Insights - ibex is shifting its focus to the government sector, aiming to provide next-generation contact center and citizen engagement solutions using AI technology [1][2][3] - The company emphasizes the need for government agencies to enhance citizen experiences by adopting innovative, digital-first solutions that meet rising expectations [2][4] Company Strategy - ibex plans to leverage its extensive experience in customer engagement to help government entities improve service delivery and efficiency [2][3] - The company aims to address budget constraints faced by government agencies by offering cost-effective, human-centered solutions that accelerate ROI [3][4] Technology and Solutions - Central to ibex's government offering is the ibex Wave iX platform, which provides AI-driven customer support capabilities across multiple channels [4] - The Wave iX platform is designed to facilitate seamless interactions between customer service agents and citizens, ensuring consistent service quality [4] Operational Scale - ibex operates approximately 30 global delivery centers and employs over 33,000 staff, managing nearly 170 million customer interactions annually [5][6] - The company generates over $2.2 billion in lifetime customer revenue each year, showcasing its significant impact on customer experience [6]