WASHINGTON, June 26, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced it has been ranked as a Leader in the Frost Radar™ Customer Experience Management Outsourcing 2025 report for both North America and Latin America.  “We are proud to be named a Leader by Frost & Sullivan in its highly respected Frost Radar™ report for CX management outsourcing, which accurately reflects ibe ...

Kicks off ongoing community support initiative ibex Donates $25,000 to Wounded Warrior Project Donation kicks off ongoing community support initiative WASHINGTON, June 18, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, is proud to announce a $25,000 donation to Wounded Warrior Project® (WWP) as part of ibex CaresTM, the company’s global philanthropic program. This contribution supports ...

Industry’s Top Awards Honor the Innovators and Game-Changers Who are Reshaping the Customer Experience ibex Crowns the Winners of the 4th Annual CX Leadership Awards at CCW Las Vegas Honoring innovators and game-changers reshaping the customer experience WASHINGTON, June 17, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), the leading global provider of business process outsourcing (BPO) and AI-powered CX solutions, today announced the winners of the 2025 CX Leadership Awards, which honor the top customer e ...

Core Insights - The survey indicates a strong commitment to integrating AI technologies in customer experience (CX) operations, with 81% of global CX executives planning to deploy AI in their contact centers in 2025 [1][8] - There is a significant demand for AI solutions and expertise, as over 80% of enterprise contact center leaders aim to expand AI's role within their operations [2] AI Applications and Benefits - Respondents rated CX insights and analytics as the most valuable AI application with a score of 4.3 out of 5, followed by real-time agent assistance at 4.0 out of 5 [3] Concerns Regarding AI Implementation - Security and privacy issues are the top concerns for 50% of respondents, closely followed by ethical use of AI at 49%. Other concerns include quality matters (35%), development process bias (29%), and limited knowledge about AI tools (16%) [4] Company Overview - ibex is a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, operating approximately 30 facilities worldwide and managing nearly 175 million customer interactions annually [5][6]

Core Insights - ibex will showcase its AI-powered customer experience (CX) solutions at the CCW Customer Contact Week in Las Vegas from June 9-12, 2025, highlighting its leadership in the industry [1][6] - The company emphasizes its combination of over 20 years of CX expertise with cutting-edge AI technology to enhance customer interactions and drive growth [2][4] - ibex will host a Fireside Chat on June 11, focusing on real-world AI implementation best practices, featuring industry leaders [2][8] Company Overview - ibex is a global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, operating approximately 30 facilities worldwide [4] - The company employs over 31,000 individuals and manages nearly 175 million customer interactions annually, contributing over $2.2 billion in lifetime customer revenue each year [5] Event Highlights - The CCW event will feature live demonstrations of ibex's Wave iX AI solutions, including the AI Virtual Agent and Wave iX Translate, which supports real-time interactions in over 150 languages [2] - The 2025 CX Leadership Awards will be presented at an exclusive dinner, recognizing individuals and companies that excel in customer engagement and experience [2][3]

Helping Utilities Take Customer Satisfaction and Trust to New Heights While Reducing Operating Costs ibex to Showcase AI-powered CX Solutions for Utilities at the IUCX Annual Conference 2025 Helping utilities elevate customer satisfaction and trust while reducing operating costs PHOENIX, April 30, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced it will be participating in the IUCX ...

WASHINGTON, April 29, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that ibex Wave iX Translate and ibex Wave iX AI Virtual Agent have each earned the 2025 Product of the Year Award from TMC's CUSTOMER Magazine, for helping clients improve the customer experience. About CUSTOMER Magazine TMC'sCUSTOMERmagazine, originally launched in 1982 as Telemarketing magazine, remains ...