Core Insights - ibex has been awarded two prestigious 2025 Globee Awards for its innovative AI-powered customer engagement solutions, highlighting its leadership in the industry [1][2][4] Awards and Recognition - The ibex Wave iX AI Virtual Agent received the Globee Technology Award for AI-Driven Customer Experience, while the ibex Wave iX solution suite was recognized with the Globee Award for Excellence in Customer Experience [2][3] - The Globee Awards celebrate organizations that drive progress through technology and exemplify excellence in customer experiences and significant business achievements [3][5] Company Overview - ibex is a global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, operating approximately 30 facilities worldwide [6][7] - The company manages nearly 170 million critical customer interactions annually, leveraging a diverse global team of over 36,000 employees and advanced technology [7]

Core Insights - ibex is shifting its focus to the government sector, aiming to provide next-generation contact center and citizen engagement solutions using AI technology [1][2][3] - The company emphasizes the need for government agencies to enhance citizen experiences by adopting innovative, digital-first solutions that meet rising expectations [2][4] Company Strategy - ibex plans to leverage its extensive experience in customer engagement to help government entities improve service delivery and efficiency [2][3] - The company aims to address budget constraints faced by government agencies by offering cost-effective, human-centered solutions that accelerate ROI [3][4] Technology and Solutions - Central to ibex's government offering is the ibex Wave iX platform, which provides AI-driven customer support capabilities across multiple channels [4] - The Wave iX platform is designed to facilitate seamless interactions between customer service agents and citizens, ensuring consistent service quality [4] Operational Scale - ibex operates approximately 30 global delivery centers and employs over 33,000 staff, managing nearly 170 million customer interactions annually [5][6] - The company generates over $2.2 billion in lifetime customer revenue each year, showcasing its significant impact on customer experience [6]