Core Insights - ibex will showcase its AI-powered customer experience (CX) solutions at the CCW Customer Contact Week in Las Vegas from June 9-12, 2025, highlighting its leadership in the industry [1][6] - The company emphasizes its combination of over 20 years of CX expertise with cutting-edge AI technology to enhance customer interactions and drive growth [2][4] - ibex will host a Fireside Chat on June 11, focusing on real-world AI implementation best practices, featuring industry leaders [2][8] Company Overview - ibex is a global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, operating approximately 30 facilities worldwide [4] - The company employs over 31,000 individuals and manages nearly 175 million customer interactions annually, contributing over $2.2 billion in lifetime customer revenue each year [5] Event Highlights - The CCW event will feature live demonstrations of ibex's Wave iX AI solutions, including the AI Virtual Agent and Wave iX Translate, which supports real-time interactions in over 150 languages [2] - The 2025 CX Leadership Awards will be presented at an exclusive dinner, recognizing individuals and companies that excel in customer engagement and experience [2][3]

Core Insights - ibex will participate in the IUCX Annual Conference 2025 to showcase AI-powered customer experience (CX) solutions aimed at enhancing customer satisfaction and reducing operating costs for utilities [1][9] - The ibex Wave iX solution suite utilizes Generative AI technology to provide automated and agent-assisted customer experiences, including the Wave iX AI Virtual Agent and Wave iX Translate [2][3] Company Overview - ibex is a global leader in business process outsourcing (BPO) and customer engagement technology, operating approximately 31 facilities worldwide and employing over 31,000 people [7][8] - The company manages nearly 175 million customer interactions annually, contributing over $2.2 billion in lifetime customer revenue each year [8] Product Features - The ibex Wave iX AI Virtual Agent offers scalable, AI-driven voice and text interactions tailored to brand needs, facilitating efficient resolution of complex customer issues [3] - Wave iX Translate allows real-time translation in over 150 languages, enhancing communication between agents and customers [4] Conference Details - The IUCX Conference serves utility professionals across North America and globally, focusing on customer service and industry trends [6]

Core Insights - ibex has been awarded the 2025 Product of the Year Award for both ibex Wave iX Translate and ibex Wave iX AI Virtual Agent by TMC's CUSTOMER Magazine, recognizing their contributions to enhancing customer experience [1][5] Company Overview - ibex is a global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, operating approximately 31 facilities worldwide and employing over 31,000 staff [5][6] - The company manages nearly 175 million customer interactions annually, generating over $2.2 billion in lifetime customer revenue each year [6] Product Innovations - ibex Wave iX Translate allows real-time translation in over 150 languages, facilitating effective communication between agents and customers [2][4] - ibex Wave iX AI Virtual Agent provides scalable, AI-driven voice and text interactions, tailored to align with brand personas and business needs, enhancing customer experience [3][4] Industry Position - ibex is positioned as a leader in the customer experience (CX) sector, leveraging generative AI technology to deliver innovative solutions that drive superior customer engagement [2][4]