8x8(EGHT) - 2023 Q3 - Earnings Call Transcript

Samuel Wilson Kate may know the quantification numbers off the top of her head, but 1 of the things that we've been very focused on over the last few quarters has been improving our reference ability. So we really were talking about NPS, so there's notion of referenceability and we saw a pretty substantial increase in our referenceability. This all goes sort of full circle, right? So in my prepared remarks, I talked about our investment in customer success. Kevin talked about the very high retention rates w ...