PagerDuty(US:PD)2025-05-29 22:00Financial Data and Key Metrics Changes - PagerDuty reported Q1 revenue of $120 million, reflecting an 8% year-over-year growth, at the top of the guidance range [3][20] - Non-GAAP operating margin reached 20%, exceeding the target by 500 basis points [3] - Annual recurring revenue (ARR) increased to $496 million, with a 7% year-over-year growth [4][20] - Dollar-based net retention was 104%, negatively impacted by higher customer downgrades in the enterprise segment [4][20] - Gross margin for Q1 was 86%, at the high end of the target range [22] Business Line Data and Key Metrics Changes - Significant improvement in net new paid customers, with a total of 15,247 paid customers, adding 127 net new customers, the strongest quarterly acquisition in eight quarters [21] - The company is transitioning to a more strategic approach in enterprise relationships, focusing on comprehensive customer engagement and AI integration [5][6] Market Data and Key Metrics Changes - International revenue increased by 11% year-over-year, contributing 28% of total revenue [20] - The company is actively pursuing FedRAMP moderate authorization to expand its public sector presence, already serving over 700 entities [9] Company Strategy and Development Direction - The company is focused on three key priorities: demonstrating product-market fit for AI offerings, enhancing enterprise engagement to drive retention and expansion, and leveraging automation and AI within operations [17] - PagerDuty is evolving its pricing strategy to reduce friction and increase flexibility for customers [10] - The company is committed to improving sales and marketing execution to enhance overall top-line results [4][18] Management's Comments on Operating Environment and Future Outlook - Management acknowledged challenges in execution and customer engagement due to organizational transitions but expressed confidence in the path to GAAP profitability [19][18] - The company expects dollar-based net retention to remain between 103% and 105% throughout fiscal 2026 [20] - Management highlighted the importance of proactive customer engagement to mitigate churn and drive expansion [64] Other Important Information - The company achieved a 90% reduction in scope one and scope two carbon emissions against the FY23 baseline [16] - A new chief customer officer has been appointed to enhance post-sale enterprise engagement [6] Q&A Session Summary Question: Concerns about enterprise pressure and market hesitancy - Management indicated that execution issues were the primary concern, not market hesitancy, and noted improvements in new logo growth [34][36] Question: Guidance for revenue growth and precautions taken - Management described the guidance as prudent, reflecting organizational transitions and execution challenges in Q1 [42][44] Question: Adoption trends for new modules - Early adoption of generative AI solutions is promising, with strong customer interest and feedback [48][50] Question: Insights on enterprise churn - Elevated churn was noted in SMB, while enterprise faced downgrades due to mergers and macroeconomic caution [61][62] Question: Expectations for net retention rate - Management expects net retention to be in the range of 103% to 105%, with opportunities for expansion among existing customers [66] Question: Billings performance and indicators of business strength - Trailing twelve-month billings align closely with ARR, providing a clearer picture of business strength [71] Question: Visibility from large customers and multiproduct deals - Demand for multiproduct platforms remains strong, with confidence in executing transformative deals [103]