FIGS(FIGS) - 2025 FY - Earnings Call Transcript

Financial Data and Key Metrics Changes - The company reported over $550 million in sales for the previous year, indicating significant growth despite having only two physical stores [5] - Approximately 70% of revenue is derived from repeat customers, highlighting strong customer loyalty and replenishment dynamics [26] Business Line Data and Key Metrics Changes - The company has transitioned from primarily a scrubs business to a broader range of products, including underscrubs, outerwear, and footwear, with a focus on building a complete wardrobe for healthcare professionals [25][42] - Non-scrub wear currently accounts for roughly 20% of the business, with expectations for continued growth in this segment [42] Market Data and Key Metrics Changes - The company has a brand awareness of about 20% unaided and over 50% aided among healthcare professionals, indicating significant room for growth in customer acquisition [27] - Internationally, the company has less than 1% market share, suggesting substantial opportunities for expansion [29] Company Strategy and Development Direction - The company aims to expand its presence both domestically and internationally, focusing on building out its B2B Teams business and increasing its number of community hubs [6][59] - The strategy includes leveraging partnerships with medical institutions and schools to enhance brand visibility and customer acquisition [61] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the resilience of the healthcare sector, noting that healthcare jobs are growing three times faster than the average job segment [9] - The company is focused on delivering exceptional products and experiences to healthcare professionals, emphasizing the non-seasonal nature of their business [11] Other Important Information - The company is navigating challenges related to tariffs, with expectations for increased impacts in 2026, but is actively working on mitigation strategies [71][73] - The company has been strategically pulling back on promotions to strengthen brand positioning, with plans for targeted promotions around specific healthcare events [82] Q&A Session Summary Question: What are the growth opportunities from here? - The company sees growth in both scrubs and non-scrubs, with a focus on expanding product offerings and increasing customer loyalty [21][22] Question: How is the Teams business contributing to international growth? - The Teams business is expected to be a significant growth lever internationally, especially as the B2B market is larger outside the U.S. [59][63] Question: What are the expectations for inventory growth? - The company anticipates inventory growth to slightly outpace sales growth, with a focus on product innovation [80] Question: What are the plans for Black Friday and holiday promotions? - The company will continue to participate in Black Friday and Cyber Monday promotions while pulling back on other promotional activities [84]