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CareCloud(CCLD) - 2025 Q3 - Earnings Call Transcript

Financial Data and Key Metrics Changes - CareCloud reported Q3 2025 revenue of $31.1 million, a 9% increase from the same period last year, with GAAP EPS improving by $0.08 year-over-year to $0.04 [6][31] - Adjusted EBITDA increased 13% to $7.7 million, demonstrating operating leverage in the business model [6][31] - Full-year revenue guidance was raised to $117-$119 million, up from the previous guidance of $111-$114 million [5][13] Business Line Data and Key Metrics Changes - CareCloud Wellness generated approximately $900,000 in revenue for Q3 and about $2.6 million for the first nine months of 2025 [30] - The MedSphere acquisition contributed approximately $3.4 million in revenue for Q3, enhancing CareCloud's capabilities in the hospital market [30] Market Data and Key Metrics Changes - The company is now positioned to serve community hospitals, regional systems, and critical access hospitals, expanding its market reach significantly [8][9] - The acquisition of MapApp allows CareCloud to provide benchmarking and performance analytics, enhancing its competitive position in the hospital finance sector [11][12] Company Strategy and Development Direction - CareCloud is transitioning from an ambulatory-first company to one that serves the entire care continuum, integrating inpatient EHR and revenue cycle management [8][9] - The company aims to build an integrated AI-enabled platform that meets the needs of both ambulatory and hospital segments, focusing on operational efficiency and long-term growth [21][30] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's trajectory, highlighting the strategic acquisitions of MedSphere and MapApp as pivotal for future growth [5][13] - The focus remains on profitability, cash flow, and delivering long-term shareholder value, with expectations for continued operational efficiency [32][33] Other Important Information - The company has made significant progress in integrating AI across its platform, with the upcoming launch of the Agentic AI Front Desk Solution expected to enhance patient communication and operational efficiency [16][17] - CareCloud's cash flow from operations for the nine months ended September 30, 2025, was $19.9 million, compared to $15.4 million in the same period last year [30][32] Q&A Session Summary Question: Plans to win new customers and grow sales in the hospital space - Management highlighted the importance of the MedSphere and MapApp acquisitions in establishing credibility and expanding sales opportunities within the hospital market [36][37] Question: Rollout of new AI offerings - The company discussed the evolving AI landscape and its competitive advantages in operational execution and compliance within healthcare [40][42] Question: Competitive landscape and M&A expectations - Management noted that AI is driving M&A conversations, with sellers recognizing the need to integrate AI into their platforms to meet market expectations [48][49] Question: Potential for acquisitions to achieve company margins - Management stated that the goal is to achieve an operating cash flow margin of about 30% or greater for the recent acquisitions, with strong upselling and cross-selling opportunities [58]