SOMERSET, N.J., Jan. 29, 2026 (GLOBE NEWSWIRE) -- CareCloud, Inc. (Nasdaq: CCLD, CCLDO) ("CareCloud" or the “Company”), a leader in healthcare technology and AI-powered solutions, today announced the signing of Memorial Hospital in Marysville, Ohio for its HealthLine supply chain management platform. The agreement brings CareCloud's comprehensive clinical supply chain solution to a community healthcare system committed to operational excellence and resource stewardship. The HealthLine platform entered the C ...

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SOMERSET, N.J., Jan. 22, 2026 (GLOBE NEWSWIRE) -- CareCloud, Inc. (Nasdaq: CCLD, CCLDO) (“CareCloud” or the “Company”), a leader in healthcare technology and AI-powered solutions, today announced that Black Book Research has recognized the Company’s Wellsoft Emergency Department Information System (“EDIS”) in its 2026 Emergency Medicine specialty ranking as the top-rated EHR for Emergency Medicine. The recognition highlights Wellsoft’s ED-ready workflow speed, throughput visibility, and operational reliabil ...

Core Insights - CareCloud, Inc. has announced that Affinity Urgent Care has selected its Wellsoft emergency department information system, marking CareCloud's entry into the urgent care market, which consists of approximately 11,000 facilities in the U.S. [1] Company Overview - CareCloud is a leader in healthcare technology and AI-powered solutions, providing a suite of services that enhance financial and operational performance, streamline clinical workflows, and improve patient experiences [8]. - The company has over 40,000 providers relying on its solutions, which include revenue cycle management, practice management, electronic health records, and patient experience management [8]. Product Details - Wellsoft, acquired by CareCloud in August 2025, is recognized as a category leader in emergency medicine and is designed to meet the clinical demands of urgent care facilities [2][3]. - The platform offers emergency-grade documentation, optimized throughput, and integrated diagnostics, enabling urgent care operators to manage high patient volumes and complex clinical needs effectively [5][6]. Market Context - Urgent care centers are increasingly required to deliver emergency-level medical care with the convenience of retail services, creating a significant opportunity for solutions like Wellsoft [3][4]. - The urgent care market is evolving, with demand patterns accelerating, necessitating clinics to operate in a hybrid role that combines high-volume outpatient care with the unpredictability of emergency department acuity [4]. Strategic Importance - The partnership with Affinity is seen as an early indicator of a larger national opportunity for CareCloud, as urgent care providers face challenges such as staffing complexity and rising patient expectations [3]. - Wellsoft's capabilities allow urgent care providers to enhance clinical performance and financial outcomes, supporting their growth without compromising quality [5].

Core Insights - CareCloud is positioning itself for significant growth in 2026 by aligning its leadership to enhance execution, expand margins, and accelerate AI-driven innovation across healthcare markets [1][3][4] Leadership Changes - Effective January 1, 2026, A. Hadi Chaudhry will become Chief Strategy Officer, focusing on enterprise AI vision and initiatives, while Stephen Snyder will continue as CEO, emphasizing disciplined execution and financial performance [2][5] Operational Focus - The leadership evolution reflects a shift towards a more execution-focused operating model, dedicating resources to accelerate AI development as a competitive advantage [3][4] Financial Performance - CareCloud has shown strong momentum, with significant margin expansion and improved cash flow consistency, on track for its first year of positive earnings per share since going public [4][5] Market Expansion - The company has successfully entered the hospital software market through acquisitions, increasing its addressable market and extending its reach across the full care continuum [4][5] AI Strategy - CareCloud aims to leverage AI to reshape healthcare operations, with 2026 seen as a pivotal year for AI adoption among its clients [5] Company Overview - CareCloud provides a suite of AI and technology-enabled solutions to enhance financial and operational performance for over 40,000 providers, focusing on revenue cycle management, practice management, electronic health records, and more [6]

Core Insights - The traditional front desk model in healthcare is deemed unsustainable, prompting the need for innovative solutions like AI voice agents [3] - CareCloud is introducing stratusAI Desk Agent, an AI-powered front desk solution aimed at modernizing patient phone access [2] Company Overview - CareCloud is led by Co-CEO Hadi Chaudhry, along with key leaders Aman Haq and Maaz Siddiqui, focusing on AI initiatives and product growth [1] AI Initiatives - Aman Haq has over 5 years of experience in AI-driven product development, previously working at Microsoft as a Senior Product Manager [2] - The company emphasizes the importance of AI in enhancing customer engagement and operational workflows within healthcare [5]

CareCloud (NasdaqGM:CCLD) Update Summary Company Overview - CareCloud is focused on modernizing patient phone access in healthcare through AI-driven solutions, specifically the Stratus AI Desk Agent [1][2] Industry Context - The traditional front desk model in healthcare is becoming unsustainable due to staffing shortages, burnout, and increasing patient demands [4][5] - Phone calls remain the primary access channel for patients, despite the rise of digital tools [3][4] Core Challenges Identified - Staffing issues lead to long hold times, missed calls, and frustrated patients, resulting in revenue leakage [4][5] - Traditional solutions like hiring more staff or implementing IVR systems are inadequate for handling unpredictable spikes in call volume [4][5] Stratus AI Desk Agent Solution - Stratus AI Desk Agent is an AI-powered voice agent designed to handle patient calls through natural conversations, available 24/7 [5][6] - It supports unlimited simultaneous calls, detects intent and sentiment in real-time, and integrates with CareCloud's practice management and EHR systems [6][7] - The AI agent can manage scheduling, prescription refills, and general inquiries without increasing staff workload [9][10] Performance Metrics - Stratus AI boasts a 97% call resolution success rate, with nearly 80% of inbound calls handled autonomously [11][12] - The solution leads to fewer no-shows and better schedule utilization, contributing to stronger revenue flow [11][12] Financial Implications - A typical practice handling 2,000 inbound calls per month could save approximately $7,200 monthly or over $86,000 annually by using Stratus AI, with a projected ROI exceeding 200% [13][14] - The pricing model is based on successful calls handled by AI, making it flexible and risk-free with a 30-day trial [12][13] Security and Compliance - Stratus AI is designed to be HIPAA compliant, ensuring patient data protection through end-to-end encryption and secure EHR synchronization [11] Customer Feedback - Positive testimonials highlight that Stratus AI allows staff to focus on complex patient needs while maintaining high service standards [12] Implementation and Customization - The implementation process typically takes 2 to 4 weeks, with customization options available to fit specific practice needs [16][40] - The AI can handle multiple languages and is designed to integrate seamlessly with existing workflows [16][39] Future Developments - Plans to introduce an outbound calling agent to proactively reach out to patients for follow-ups and reminders [32] Conclusion - Stratus AI Desk Agent represents a significant advancement in healthcare operations, providing immediate patient access, scalable operations, and improved staff satisfaction without adding operational burdens [23][41]

Core Insights - CareCloud has launched stratusAI Desk Agent, an AI-driven phone receptionist aimed at modernizing patient phone interactions and automating call center workflows [1][2][3] Group 1: Product Features and Benefits - stratusAI Desk Agent manages nearly 80% of inbound calls for medical practices, allowing staff to focus on complex patient needs while maintaining service quality [2] - The AI solution provides 24/7 phone access through autonomous, human-like conversations, enhancing patient engagement and operational efficiency [3][4] - It automates various tasks including appointment scheduling, call triage, prescription refill requests, and responses to common patient inquiries [6] Group 2: Market Opportunity - The total addressable market for stratusAI Front Desk in the U.S. is estimated to exceed $4 billion annually, representing significant growth potential in healthcare technology [5] - CareCloud is positioned to lead the transformation in healthcare by automating high-volume call operations, which are critical for patient access and operational efficiency [5] Group 3: Integration and Analytics - stratusAI Desk Agent, when combined with stratusAI Voice Audit, offers end-to-end visibility into the patient phone experience, providing actionable intelligence for administrators [5][7] - The integration allows for in-depth call monitoring, quality scoring, and insights into call volumes and service levels, enhancing operational oversight [7]

Core Viewpoint - CareCloud, Inc. has announced a formal plan to address 14 months of accumulated unpaid dividends on its Series B Preferred Stock, reflecting the company's financial turnaround and confidence in its growing recurring revenues and margins [1][4]. Dividend Plan - The company plans to issue double monthly dividend payments, starting with the January 2026 dividend, which will include one regular payment and one additional payment for the arrears [2][6]. - The total amount of accumulated dividends in arrears is approximately $3.9 million, equating to $2.55 per share of Series B Preferred Stock [6]. Financial Strength and Commitment - CareCloud's leadership emphasizes the company's renewed financial strength, operational efficiency, and commitment to fulfilling obligations to shareholders [4][6]. - The double-payment structure is designed to maintain regular monthly dividends while systematically addressing the arrears without compromising the company's growth trajectory [4][6]. Dividend Payment Details - Dividends on the Series B Preferred Stock are cumulative and payable monthly, with payments expected around the 15th of each month [4][6]. - The company anticipates completing the catch-up payments by the end of the first quarter of 2027 [6].

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