Financial Data and Key Metrics Changes - For fiscal year 2025, the company achieved a total revenue growth of 2.1% on a constant currency basis, exceeding guidance expectations [22] - In Q4, revenue was approximately $2.55 billion, reflecting a constant currency growth of 3.1%, which was above the high end of previous guidance [19] - Non-GAAP operating income for the full year was $1.254 billion, with a non-GAAP operating margin of 12.8% [22] - Adjusted free cash flow reached a record $626 million, an increase of 32% from the prior year [22] - The company returned $258 million to shareholders through dividends and share repurchases [22] Business Line Data and Key Metrics Changes - The company successfully reduced non-complex work from 7% to 5% of revenue, primarily through technology automation [7] - High-complexity work has been emphasized, leading to a 6% increase in annual contract value of deals in the pipeline [9] - The company reported a 37% increase in values for new service areas, indicating a shift towards technology-enabled services [9] Market Data and Key Metrics Changes - Revenue from banking, financial services, and insurance clients grew by 11%, while revenue from communications and media clients increased by 7% [20] - Revenue from technology and consumer electronics and healthcare clients both decreased by approximately 2% [20] - The company noted that 98% of its top 50 clients now rely on multiple solutions from Concentrix, indicating strong client consolidation [9] Company Strategy and Development Direction - The company is evolving to become a high-value intelligent transformation partner, focusing on complex work and high-value services [5] - Investments in technology and capabilities are aimed at differentiating from competitors and driving efficiencies [6][11] - The launch of the iX Suite AI platform is a key strategic initiative, with over $60 million in annualized AI revenue achieved [10] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the growth trajectory for 2026, with expectations of revenue between $10.035 billion and $10.180 billion [24] - The company anticipates a conservative revenue growth of 1.5%-3% for the full year 2026, factoring in proactive reductions in non-complex work [24] - Management highlighted the importance of maintaining a strong cash flow and returning value to shareholders while investing in long-term growth [27] Other Important Information - The company achieved break-even profitability with its iX Suite and generated record-adjusted free cash flow [18] - A non-cash goodwill impairment charge of $1.52 billion was recorded in Q4, reflecting stock trading range [21] - The company reduced net debt by approximately $184 million during the year [22] Q&A Session Summary Question: Metrics for AI-related software investment - Management focuses on ensuring that AI investments are accretive to the business, with a goal of achieving specific revenue targets [32] Question: Determining support for customers facing slowdowns - Investment decisions are based on the type of services clients need rather than call volumes, focusing on long-term relationships [38] Question: Market growth rate and acquisition strategy - The traditional CX market is flat, but adjacent services are growing at mid-single digits, with a focus on opportunistic acquisitions [41][43] Question: Margin outlook and revenue growth - Management expects sequential improvement in margins in the second half of the year, driven by automation and simplification efforts [49] Question: Effects of low-complexity work and offshore transitions - The company anticipates a gradual reduction in low-complexity work headwinds, with a focus on optimizing existing operations [56] Question: Talent access for higher-end solutions - The company has not faced significant challenges in accessing talent due to its global footprint, which provides a robust talent pool [68]

Financial Data and Key Metrics Changes - Revenue for Q3 FY 2025-26 was INR 11,596 million, an increase of 11% compared to the same quarter last year [9] - EBITDA was INR 2,470 million, reflecting a 29% increase year-over-year [9] - Loss before tax was INR 2,570 million, and after tax, the loss was INR 3,290 million [9] - Capital expenditure during the quarter was INR 3,452 million, with a cash balance of INR 3,627 million at the end of the quarter [9] Business Line Data and Key Metrics Changes - Revenue split for the quarter: Network Services 37%, Data Center Colocation Services 40%, Digital Services 23% [8] - Data center colocation capacity sold was 9.1 megawatts [8] - Sify Network Services operates through 1,214 fiber nodes, a 9% increase from the same quarter last year [8] Market Data and Key Metrics Changes - The company is experiencing increased demand for secure and high-performance digital infrastructure due to the focus on AI, cloud, and data-driven platforms [5] - The network business faced price corrections and a shift from MPLS to internet services, impacting revenue growth [50] Company Strategy and Development Direction - Sify's strategy focuses on investments in hyperscaler data centers, resilient networks, and AI-driven platforms to support enterprise transformation in India [5] - The company aims to drive technology-led growth by enabling enterprises to modernize and capture new opportunities [12] Management Comments on Operating Environment and Future Outlook - Management expressed confidence in India's growth story, highlighting strong economic fundamentals and accelerating digital adoption [5] - The digital services segment is expected to reach break-even by the latter part of FY 2026-27, with a focus on scaling new offerings [18] Other Important Information - The company filed a draft prospectus for the IPO of Infinite Spaces in October 2025, expecting regulatory approval soon [14] - The total design capacity for data centers is 188 megawatts, with 130 megawatts ready for service and 127 megawatts sold [15] Q&A Session Summary Question: Update on the timing for the IPO of Infinite Spaces - The draft prospectus was filed in October 2025, with expected approval this month, followed by market listing [14] Question: Total design capacity and sold capacity - Total design capacity is 188 megawatts, with 130 megawatts ready for service and 127 megawatts sold [15] Question: Roadmap for new data center construction - Two facilities in Rabale will go live this calendar year, with two additional greenfield projects under construction [17] Question: Digital services operating at a loss - Expected to reach break-even in the latter part of FY 2026-27, depending on market scaling for new offerings [18] Question: Revenue-generating capacity from sold capacity - Out of 12.16 megawatts sold, approximately 4 megawatts are revenue-generating [20] Question: Network business flat performance - Price corrections and customer shifts from MPLS to internet services impacted revenue growth [50] Question: AI investment and capacity upgrades - Incremental CapEx for AI workloads is marginal, with some costs borne by customers [58] Question: Related party transactions - Revenue and expense transfers relate to contracts signed by the parent company before the data center business was carved out [46]

Financial Data and Key Metrics Changes - For fiscal year 2025, the company achieved a total revenue growth of 2.1% on a constant currency basis, exceeding guidance and outperforming many peers [23] - In Q4, revenue was approximately $2.55 billion, reflecting a constant currency growth of 3.1%, which was above the high end of previous guidance [19] - Non-GAAP operating income for the quarter was $323 million, with a margin of 12.7%, showing a sequential increase of 40 basis points [20] - Adjusted free cash flow reached a quarterly record of over $287 million [21] - The company returned $258 million to shareholders through dividends and share repurchases during the fiscal year [23] Business Line Data and Key Metrics Changes - The company successfully reduced non-complex work from 7% to 5% of revenue, primarily through automation and technology solutions [6] - Annual contract value of deals in the pipeline increased by 6%, with a 9% increase in new wins year-on-year [9] - Transformational deal values grew by 14%, and cross-sell upsell deals increased by 23% [9] - The launch of the IX Suite AI platform generated over $60 million in annualized revenue, with 40% of new business including some form of the company's technology [10] Market Data and Key Metrics Changes - Revenue from banking, financial services, and insurance clients grew by 11%, while revenue from communications and media clients increased by 7% [20] - Revenue from travel clients also grew by 7%, while technology and consumer electronics, as well as healthcare clients, saw a decrease of approximately 2% [20] Company Strategy and Development Direction - The company aims to evolve into a high-value intelligent transformation partner by focusing on complex work and high-value services [5] - Investments in technology and capabilities totaled $95 million in 2025, aimed at optimizing client cost structures and enhancing service offerings [6] - The strategy includes leveraging proprietary technology to differentiate from competitors and drive efficiencies [11] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the growth trajectory, citing consistent revenue growth and strong cash flow generation [19] - The company anticipates a conservative revenue growth guidance for 2026, expecting reported revenue between $10.035 billion and $10.180 billion [25] - Management highlighted the importance of scale, domain expertise, and a diversified service offering as key competitive advantages [16] Other Important Information - The company reduced net debt by approximately $184 million during the fiscal year [23] - Cash and cash equivalents at the end of Q4 were $327 million, with total debt at $4.639 billion [24] Q&A Session Summary Question: Metrics for AI-related software investment - The company focuses on ensuring that AI investments are accretive, achieving a run rate of $60 million with a total spend of around $50 million [31] Question: Determining support for customers facing slowdowns - Investment decisions are based on the type of services clients need rather than call volumes, focusing on long-term relationships with clients [35] Question: Market growth rate expectations - The traditional CX market is flat, while adjacent services are growing at high single digits, indicating a positive outlook for specific segments [37] Question: Consolidation and its impact - The company expects continued consolidation in the market, leveraging its global footprint and technology to drive growth [36] Question: Margin outlook and improvements - Management anticipates sequential improvement in margins in the second half of 2026 as overcapacity issues are resolved and transformational deals are implemented [40]

Financial Data and Key Metrics Changes - The company has adjusted its guidance for the remainder of the year to account for inventory rebalancing, indicating a healthy overall inventory in the retail channel [5][9][24] - The management expects pressure on margins in the short term due to a focus on revenue growth rather than cost containment, which is seen as a more sustainable strategy for long-term health [15][24] Business Line Data and Key Metrics Changes - The company identifies "green brands" such as Osprey, Olive & June, and OXO as having potential for faster growth with more investment needed to reach consumers effectively [3][4] - Brands like Drybar are highlighted as needing stabilization and renovation to return to growth [2][4] Market Data and Key Metrics Changes - The international business currently accounts for approximately 20-30% of total sales, with a target to increase this to 50% in the long term [32][34] - The company is focusing on specific markets, particularly in EMEA and APAC, to drive growth [34] Company Strategy and Development Direction - The company is prioritizing investments in brands that can grow quickly and is looking to modernize its approach to market [4][16] - There is a clear strategy to pay down debt to achieve a leverage ratio of around two times before considering further capital deployment [13][14] Management's Comments on Operating Environment and Future Outlook - Management acknowledges that while consumers are being more selective due to economic pressures, innovative brands that connect with consumers can still succeed [27][28] - The company is preparing for potential challenges in the cold cough category, with expectations that the season will remain below historical averages [9][10] Other Important Information - The company is undergoing a transition to consolidate distribution centers, which is expected to improve efficiency [19][20] - There are ongoing efforts to mitigate tariff impacts, with a focus on ensuring uniform price adoption across retailers [22][24][25] Q&A Session Summary Question: How is the company addressing inventory levels? - Management feels overall inventory is healthy, with some adjustments made due to strong holiday orders [5] Question: What is the outlook for the cold cough season? - The season has started slowly, and management does not expect significant benefits in the fourth quarter [9][10] Question: How is the company planning to allocate capital moving forward? - The focus will be on paying down debt and maintaining a tight balance sheet while investing in brand growth [13][14] Question: What is the strategy for the international market? - The company aims to increase its international sales from 20-30% to 50% by focusing on key markets [32][34] Question: How does the company view the competitive landscape in beauty and hydration categories? - The company plans to maintain a premium price point and focus on innovation to stand out in competitive markets [35][36][39]

Financial Data and Key Metrics Changes - The firm reported net income of $13 billion and EPS of $4.63 for Q4 2025, with an ROTCE of 18% [2] - Full year net income was $57.5 billion, EPS of $20.18, and revenue of $185 billion, with an ROTCE of 20% [3] - Revenue for Q4 was $46.8 billion, up 7% year on year, driven by higher markets revenue and asset management fees [2] - Expenses increased to $24 billion, up 5% year on year, primarily due to higher volume and revenue-related expenses [2] Business Line Data and Key Metrics Changes - Consumer and Community Banking (CCB) reported net income of $3.6 billion, with revenue of $19.4 billion, up 6% year on year [4] - Corporate and Investment Banking (CIB) net income was $7.3 billion, with revenue of $19.4 billion, up 10% year on year [5] - Asset and Wealth Management (AWM) reported net income of $1.8 billion, with revenue of $6.5 billion, up 13% year on year [6] Market Data and Key Metrics Changes - Markets fixed income revenue was up 7% year on year, while equities revenue increased by 40% [6] - Long-term net inflows in AWM were $52 billion for the quarter and $209 billion for the full year, positive across all channels and asset classes [6] Company Strategy and Development Direction - The company is focused on making necessary investments to secure its position against both traditional and non-traditional competitors [11] - The integration of the Apple Card is expected to enhance modernization and user experience in the card business [36] - The company anticipates strong client engagement and deal activity in 2026, supported by constructive market dynamics [5] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the macroeconomic environment for 2026, citing consumer resilience and ongoing stimulus [48] - Concerns were raised about potential regulatory impacts, particularly regarding credit card APR caps, which could affect access to credit [40] - The company expects NII ex-Markets to be about $95 billion for 2026, with modest growth in consumer deposits anticipated [10][50] Other Important Information - The company ended the quarter with a standardized CET1 ratio of 14.5%, down 30 basis points from the prior quarter [3] - The elevated level of advanced RWA is expected to reduce to approximately $30 billion in the near term [4] Q&A Session Summary Question: Stablecoin issue and its impact on banks - Management acknowledged the risks posed by a parallel banking system without appropriate regulation and emphasized the importance of consumer benefits [16][20] Question: Deposit growth despite new checking accounts - Management indicated that yield-seeking flows and a lower savings rate are limiting deposit growth, despite strong account openings [21][23] Question: Credit card business and Apple Card acquisition - The acquisition is seen as economically compelling, with expectations for enhanced user experience and integration challenges due to differing technology stacks [36][43] Question: Credit card APR caps and industry impact - Management discussed the competitive nature of the card ecosystem and the potential negative consequences of price controls on credit access [40][42] Question: NII outlook and balance sheet growth - Management provided insights on expected card loan growth and the challenges in achieving deposit growth compared to previous years [50][52]

Financial Data and Key Metrics Changes - The company is focusing on leveraging AI technologies to enhance customer experiences and drive growth, indicating a strategic shift towards digital transformation [11][12][20] - The management emphasizes that the integration of AI will lead to transformative experiences in commerce, suggesting a gradual but significant change in revenue generation [19][47] Business Line Data and Key Metrics Changes - The company is exploring the use of AI in various business lines, including advertising, data, and commerce, to improve customer engagement and operational efficiency [11][12] - AI tools are being developed to assist both customers and associates, enhancing the overall shopping experience and operational effectiveness [23][70] Market Data and Key Metrics Changes - The partnership with OpenAI and Google’s Gemini is aimed at reaching customers in non-traditional shopping moments, indicating a strategy to capture a broader market share [26][27] - The company is positioning itself to serve customers who may not initially have commercial intent but can be guided towards purchases through AI interactions [26][46] Company Strategy and Development Direction - The company is committed to being at the forefront of AI technology, viewing it as a critical tool for enhancing customer service and operational efficiency [20][24] - The management believes that the integration of AI will not only improve customer experiences but also create a competitive advantage over rivals [22][39] Management's Comments on Operating Environment and Future Outlook - Management acknowledges the risks of being a first mover in AI but believes the greater risk lies in not experimenting with new technologies [20][24] - The outlook for the next few years includes a focus on personalization and immersive experiences, with expectations of significant advancements in how customers interact with the brand [75][76] Other Important Information - The company is utilizing AI internally to optimize supply chain operations and enhance associate productivity, demonstrating a comprehensive approach to AI integration [69][70] - The app, Sparky, is being developed to improve customer interactions and streamline the shopping process, indicating a focus on enhancing digital interfaces [62][66] Q&A Session Summary Question: How does a Mass Comm major end up running AI for Walmart? - The executive shared that career paths are often non-linear and emphasized the importance of diverse experiences in preparing for leadership roles [7][10] Question: What is the difference between generative AI and agentic AI? - The executive explained that generative AI focuses on pattern recognition, while agentic AI takes action based on understanding customer needs [12][15] Question: Is there a risk to being too far out front with AI? - The executive stated that while there is a risk of building things that don't stick, the greater risk is not being innovative [20][22] Question: How will AI impact pricing for customers? - The executive noted that customer preferences vary, and AI will help tailor recommendations based on individual price sensitivity [40][41] Question: How is the company using AI internally? - The executive highlighted the deployment of AI in supply chain management and associate tools to enhance efficiency and customer service [69][70] Question: What problems will AI solve in the next few years? - The executive emphasized that AI will focus on practical customer problems, leading to more personalized and immersive shopping experiences [74][75]

Financial Data and Key Metrics Changes - The company is focusing on AI-driven product development to enhance growth in its omni-retail businesses, indicating a strategic shift towards technology integration [1][2] - Management emphasizes the importance of understanding customer needs through AI, which is expected to lead to transformative experiences in commerce [19][20] Business Line Data and Key Metrics Changes - The integration of AI tools is aimed at improving customer interactions across various business lines, including advertising, data, and commerce [1][2] - The company is exploring agentic AI, which will automate recommendations and purchases based on customer behavior, enhancing the shopping experience [15][16] Market Data and Key Metrics Changes - The partnership with OpenAI and Google’s Gemini is seen as a way to reach customers at different points in their shopping journey, indicating a broader market strategy [25][26] - The company aims to leverage AI to enhance customer engagement and drive sales, particularly in categories that require more exploration, such as electronics and fashion [51][52] Company Strategy and Development Direction - The company is committed to being at the forefront of AI technology, viewing it as a critical tool for enhancing customer service and operational efficiency [20][24] - Management believes that the integration of AI will not only improve customer experiences but also create a competitive advantage over rivals [22][24] Management's Comments on Operating Environment and Future Outlook - Management acknowledges the risks of being a first mover in AI but believes the greater risk lies in not innovating [20][24] - The company anticipates that AI will lead to a more personalized shopping experience, addressing individual customer needs more effectively [75][76] Other Important Information - The company is focused on creating a seamless shopping experience that integrates both online and in-store interactions, emphasizing the importance of physical stores in the retail landscape [55][56] - AI is being utilized internally to optimize supply chain operations and enhance associate productivity, demonstrating the technology's broad application [70][74] Q&A Session Summary Question: How does the company view the integration of AI in customer shopping experiences? - The company sees AI as a transformative tool that will enhance personalization and streamline the shopping process, making it easier for customers to find and purchase products [75][76] Question: What are the risks associated with being a first mover in AI? - Management believes the risk of not innovating is greater than the risk of being a first mover, as it is essential to meet evolving customer expectations [20][24] Question: How will partnerships with OpenAI and Google impact the business? - These partnerships are expected to enhance customer engagement by integrating AI into various shopping journeys, allowing the company to reach customers in new ways [25][26]

Financial Data and Key Metrics Changes - The company has achieved a 60% gross margin, indicating a strong profitability potential moving forward [4] - Cost savings of approximately $135 million have been realized since the new CEO's appointment, with further opportunities for strategic long-term savings identified [7][11] - The adjusted EBITDA margin is projected to be around 8% for 2025, with expectations to exceed previous low double-digit margins in the future [43][44] Business Line Data and Key Metrics Changes - The company has introduced a new entry-level bed priced at $1,599, which offers features comparable to higher-end models, aiming to attract a broader customer base [18][19] - The focus on comfort, value, and durability has been emphasized in product development, responding to customer feedback [15][16] Market Data and Key Metrics Changes - The company is observing a shift in consumer behavior towards seeking value in products, with an emphasis on quality and longevity rather than just low prices [57] - The millennial generation is increasingly prioritizing sleep and wellness, presenting a significant market opportunity for the company [58] Company Strategy and Development Direction - The company is undergoing a transformation with a focus on cost efficiency, product innovation, and modernizing marketing strategies to enhance customer engagement [6][27] - There is a strategic shift towards optimizing the store footprint, with potential slight reductions in store numbers while enhancing the customer experience [45][46] - The company is exploring alternative distribution channels beyond direct-to-consumer, including potential wholesale opportunities [49] Management's Comments on Operating Environment and Future Outlook - The management acknowledges the volatility in the mattress industry but sees "green shoots" of opportunity, indicating cautious optimism for recovery [56] - The company aims to develop a business model that can thrive independently of macroeconomic conditions, focusing on delivering value to customers [56] Other Important Information - Significant changes have been made to the management team, including new appointments in marketing and finance, to drive the turnaround strategy [38][39] - The company has amended and extended its debt covenants to provide flexibility for executing its turnaround plan [33][34] Q&A Session Summary Question: What are the key changes in the management team? - The company has made significant changes, including appointing a new CMO and CFO, while also reallocating existing personnel to leverage their expertise in new roles [38][39] Question: How does the company plan to address its debt situation? - The company amended and extended its debt to align covenants with its operational plans, allowing for necessary changes and improvements [33][34] Question: What is the outlook for the mattress industry? - The management sees potential for growth despite current volatility, with a focus on delivering value and quality to meet evolving consumer demands [56][57]

Financial Data and Key Metrics Changes - The company has achieved a 60% gross margin, indicating a strong profitability potential moving forward [4] - The guidance for 2025 implies an adjusted EBITDA margin of around 8%, with expectations to exceed previous low double-digit margins over time due to cost reductions [43][44] Business Line Data and Key Metrics Changes - The company has streamlined operations, resulting in approximately $135 million in cost savings, primarily from fixed costs and marketing [7][11] - A new entry-level bed priced at $1,599 has been introduced, designed to offer comfort and adjustability similar to higher-priced models, targeting a broader customer base [18][19] Market Data and Key Metrics Changes - The company is focusing on the premium mattress category, which is expected to drive growth, particularly in the $1,000-$5,000 range [19] - There is a noted volatility in consumer confidence within the mattress industry, with a shift towards value-driven purchases [56][57] Company Strategy and Development Direction - The company is undergoing a turnaround strategy, focusing on product innovation, marketing modernization, and operational efficiency [33][38] - There is an emphasis on optimizing the store footprint rather than expanding, with plans for slight reductions and relocations to enhance customer experience [45][46] Management's Comments on Operating Environment and Future Outlook - Management acknowledges the current volatility in the market but aims to build a resilient business model that can thrive regardless of macroeconomic conditions [56] - The company sees potential growth opportunities, particularly among millennials who are increasingly valuing sleep and wellness [58] Other Important Information - The company has amended its debt covenants to align with its turnaround plan, providing more flexibility for operational changes [33][34] - A significant management restructuring has occurred, introducing new leadership in key roles while retaining institutional knowledge [38][39] Q&A Session Summary Question: What are the key changes in the management team? - The company has made significant changes in marketing and finance, including hiring a new CMO and CFO, while also reallocating existing personnel to new roles [38] Question: How does the company plan to address its debt situation? - The company amended and extended its debt to design covenants around its operational plans, allowing for necessary changes and cash generation [33][34] Question: What is the outlook for the mattress industry? - The company sees green shoots of opportunity in the mattress industry but acknowledges ongoing volatility and a shift towards value-driven consumer behavior [56][57]

Financial Data and Key Metrics Changes - The company has achieved a 60% gross margin, indicating a strong profitability potential [5] - Cost savings of approximately $135 million have been realized since the new CEO took over, with further opportunities for strategic long-term savings identified [7][8] - The guidance for 2025 implies an adjusted EBITDA margin of around 5%, with expectations to exceed pre-COVID low double-digit margins over time [39][42] Business Line Data and Key Metrics Changes - The company has introduced a new entry-level bed priced at $1,599, which offers features comparable to higher-end models, aiming to attract a broader customer base [17][18] - The focus on product transformation includes simplifying offerings to enhance customer experience and value perception [16][21] Market Data and Key Metrics Changes - The company is observing a shift in consumer behavior towards seeking value, with customers increasingly looking for quality products at reasonable prices [55] - The mattress industry is experiencing volatility, with signs of potential recovery but also significant uncertainty in consumer confidence [54][55] Company Strategy and Development Direction - The company is focused on transforming its marketing strategy to modernize its approach and improve customer engagement through digital channels [25][26] - There is an emphasis on optimizing the store footprint rather than expanding, with plans for slight reductions and relocations to enhance sales efficiency [44][45] - The company is exploring alternative distribution channels beyond its traditional direct-to-consumer model, including tests with other retail partners [48][49] Management's Comments on Operating Environment and Future Outlook - The management acknowledges the need for a turnaround across product, marketing, distribution, and balance sheet areas, with a clear plan to manage debt and improve cash flow [32][33] - The CEO expresses optimism about the potential for growth in the premium mattress segment, particularly among millennials who prioritize sleep and wellness [56] Other Important Information - The company has made significant changes to its management team, introducing new leadership in marketing and finance to drive customer-focused innovation [37][38] - The partnership with Leggett & Platt remains strong, with the company prepared for potential industry consolidation and supply chain adjustments [50][51] Q&A Session Summary Question: What are the key changes in the management team? - The company has made several changes, including appointing a new CMO and CFO, while also repositioning existing staff to leverage their expertise in new roles [37][38] Question: How does the company plan to address its debt situation? - The company amended and extended its debt to align covenants with its operational plans, allowing for necessary changes and improvements [32][33] Question: What is the outlook for the mattress industry? - The CEO sees green shoots of opportunity within the industry but emphasizes the need for the company to thrive independently of macroeconomic conditions [54][55]