Financial Data and Key Metrics Changes - The company acknowledges that it has not fulfilled shareholder expectations and is committed to restoring performance [25][26] - The stock price has declined from $630 in 2024 to $315 currently, indicating significant market challenges [11] Business Line Data and Key Metrics Changes - The management team is focusing on improving pricing disciplines and forecasting accuracy for care and financial activity [27][28] - OptumHealth is emphasized as a critical area for evolving American healthcare from a fee-for-service model to value-based care [29][30] Market Data and Key Metrics Changes - The company is actively addressing care activity and cost trends that have led to outsized growth, indicating a need for better market alignment [27][28] Company Strategy and Development Direction - The company is undergoing a comprehensive review of operations to enhance performance and transparency [26][30] - New initiatives are being introduced to improve risk assessment, coding practices, and compliance measures [30][31] - The company aims to reinvigorate its performance culture and maintain a lean operational structure while investing in stakeholders [31][32] Management's Comments on Operating Environment and Future Outlook - Management expresses a commitment to restoring trust and confidence among shareholders and acknowledges past performance shortcomings [25][26] - A prudent earnings outlook for 2025 will be established in the upcoming second-quarter report, with initial perspectives for 2026 [31] Other Important Information - The company has received advisory approval for executive compensation and ratified the appointment of Deloitte and Touche LLP as the independent auditor for the fiscal year [22] Q&A Session Summary Question: Will you provide specific data on the factors used by AI in denying care that overrides physician/provider team assessment? - The company clarifies that AI is used to support providers and reduce administrative burdens, not to deny care [36][37] Question: Is there a retirement age for UNH directors? - The company does not have a hard policy but follows guidelines that suggest a retirement age of about 75 [38] Question: How long will it take the company to get back to normal margins on the MA business? Could this be fixed in twelve to eighteen months? - The company has suspended guidance and will not respond to financial questions until guidance is reestablished on July 29 [39] Question: Can you provide an update on your knowledge regarding government investigations? - The company will not comment on open investigations but assures that material matters will be disclosed in SEC filings [40][41]

Financial Data and Key Metrics Changes - The company reported revenue of $1,877 million for Q1 FY 2026, representing growth of approximately 2% year-over-year due to the ramp-up of new and existing programs [11] - Adjusted EBITDA for the quarter was $157 million, resulting in an adjusted EBITDA margin of 8.4% [11] - Adjusted diluted earnings per share were flat year-over-year at $1.92, impacted by a higher tax rate and lower adjusted EBITDA [12] - Free cash flow was negative $44 million, affected by the timing of receivables on two programs [12] Business Line Data and Key Metrics Changes - The company secured net bookings of $2,400 million for a book-to-bill ratio of 1.3, including key recompete contracts [10] - The backlog of pending awards remained steady at approximately $20,000 million, providing visibility into future bookings [10] - The company expects to achieve a trailing twelve-month book-to-bill ratio of 1.2 in the coming quarters [11] Market Data and Key Metrics Changes - The Department of Defense (DoD) is expected to see stronger budget support, particularly for the Navy, Air Force, and Space Force, while the Army may face challenges [6][7] - The company noted over $1 billion in additional budget for the Department of Transportation and over $40 billion for the Department of Homeland Security [9] Company Strategy and Development Direction - The company is pivoting its portfolio towards mission and enterprise IT, aligning with the new administration's strategic priorities [8] - The strategy includes leveraging proven expertise in mission integration and digital engineering to drive program success [8] - The company aims for sustained profitable growth and is focused on executing its strategy in the coming quarters [13] Management's Comments on Operating Environment and Future Outlook - The operating environment has stabilized, but there are still procurement delays and higher turnover rates among customers [5] - The company is cautiously optimistic about future growth, expecting to achieve revenue guidance of $7.6 billion to $7.75 billion for FY 2026 [15] - Management highlighted the importance of adapting to the evolving budget environment and maintaining a focus on contract growth [55][56] Other Important Information - The company repurchased approximately $125 million of shares in Q1 and targets annual repurchases of $350 million to $400 million [17][18] - The company is not seeing significant risks from recent DoD communications regarding contracting practices [75] Q&A Session Summary Question: Update on operating environment and budget priorities - Management noted that the operating environment has stabilized, with significant turnover in acquisition personnel affecting procurement processes [22] Question: Competitiveness in procurement environment - Management acknowledged increased competitiveness but expressed confidence in their submission pipeline and win rates [25][26] Question: Known headwinds from recompetes - The only significant known recompete headwind is the NASA program loss, which will conclude in Q3 [30][32] Question: Nature of cost overruns in space program - Management explained that cost overruns were due to challenges in the tech development phase, but they expect to recover as the program transitions to the sustainment phase [34][35] Question: Overview of end markets and opportunities - Management provided insights into the civilian and defense sectors, highlighting growth opportunities in various agencies and programs [44][46] Question: Impact of continuing resolutions on awards - Management indicated that while there are some delays, the solicitation of proposals remains robust, and they are optimistic about future awards [53][54] Question: Margin trajectory and expectations - Management expects civil margins to improve and defense margins to remain stable, with a focus on executing at higher bid thresholds [86]

Financial Data and Key Metrics Changes - The company reported revenue of $1,877 million for Q1 FY 2026, representing growth of approximately 2% year-over-year due to the ramp-up of new and existing programs [11] - Adjusted EBITDA for the quarter was $157 million, resulting in an adjusted EBITDA margin of 8.4% [11] - Adjusted diluted earnings per share were flat year-over-year at $1.92, impacted by a higher tax rate and lower adjusted EBITDA [12] - Free cash flow was negative $44 million, affected by the timing of receivables on two programs [12] Business Line Data and Key Metrics Changes - The company secured net bookings of $2,400 million with a book-to-bill ratio of 1.3, including key recompete contracts [10] - The backlog of pending awards remained steady at approximately $20,000 million, providing visibility into future bookings [10] - The company expects to achieve a trailing twelve-month book-to-bill ratio of 1.2 in the coming quarters [11] Market Data and Key Metrics Changes - The Department of Defense (DoD) is expected to see stronger budget support, particularly for the Navy, Air Force, and Space Force, while the Army may face challenges [6] - The company noted over $1 billion in additional budget for the Department of Transportation and over $40 billion for the Department of Homeland Security [9] - The company’s revenue from its top five civilian agency customers represents over 70% of total revenue for the civilian segment [9] Company Strategy and Development Direction - The company is pivoting its portfolio towards mission and enterprise IT, aligning with the new administration's priorities [7] - The strategy includes leveraging proven expertise in mission integration and digital engineering to drive program success [8] - The company is focused on executing its growth strategy while navigating procurement delays and changes in the operating environment [5] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the operating environment stabilizing, despite ongoing procurement delays and turnover among customers [5] - The company anticipates continued growth driven by new business ramping up and modest headwinds from contract transitions [14] - Management reiterated guidance for revenue growth of approximately 2.5% at the midpoint for FY 2026 [14] Other Important Information - The company repurchased approximately $125 million of shares in Q1 and continues to target annual repurchases of $350 million to $400 million [17] - The company is also exploring additional capacity for mergers and acquisitions or incremental share repurchases [17] Q&A Session Summary Question: Update on operating environment and budget priorities - Management noted that the operating environment has stabilized, with significant turnover among acquisition personnel affecting procurement processes [20][22] Question: Competitiveness in procurement environment - Management acknowledged increased competitiveness but expressed confidence in their submission pipeline and win rates [24][25] Question: Known headwinds from recompetes - The only significant known recompete headwind is the NASA program loss, which will conclude in Q3 [28][31] Question: Nature of cost overruns in fixed-price programs - Management explained that cost overruns were due to challenges in the tech development phase, but they expect to recover as the program transitions to the sustainment phase [33][34] Question: Overview of end markets and opportunities - Management provided insights into the civilian and defense markets, highlighting growth opportunities in various sectors, including command and control capabilities [41][44] Question: Impact of continuing resolutions on awards - Management indicated that while there are delays in larger awards, the overall solicitation of proposals remains robust [49][50] Question: Margin trajectory and expectations - Management expects civil margins to improve and defense margins to stabilize, with a focus on executing transitions effectively [82][88]

Financial Data and Key Metrics Changes - The third quarter earnings performance exceeded expectations, with reported net sales increasing by 4% driven by the Sovos acquisition and organic net sales growth of 1% [5][29] - Adjusted EBIT increased by 2% year-over-year, resulting in a slight margin decrease due to lower net pricing realization [9][30] - Adjusted EPS was down 3%, with a net positive contribution from the Sovos acquisition [10][30] Business Line Data and Key Metrics Changes - Meals and Beverages division reported organic net sales growth of 6%, driven by volume and mix growth of 7% [13][35] - Snacks business experienced a 5% decline in organic net sales, primarily due to lower volume and mix [20][36] - The overall consumption of Meals and Beverages leadership brands increased by 2%, while Snacks leadership brand consumption declined by 3% [11][13] Market Data and Key Metrics Changes - In-market consumption for Meals and Beverages outpaced category consumption, while Snacks lagged behind due to competitive pressures [7][10] - The consumer environment showed a preference for home-cooked meals, leading to increased demand for Meals and Beverages products [11][62] - The Snacks category faced a 3% decline in in-market consumption, attributed to deteriorating consumer confidence and increased competition [20][72] Company Strategy and Development Direction - The company is focused on near-term in-market execution and mitigating tariff impacts while investing in brand growth and capabilities [8][27] - A growth office has been established to enhance consumer insights, brand activation, and innovation [27] - The company aims to improve efficiency and effectiveness across the organization to facilitate long-term growth [27][41] Management's Comments on Operating Environment and Future Outlook - Management noted that consumers are making more deliberate spending decisions, impacting the Snacks business negatively [6][26] - The company expects adjusted earnings to be at the low end of the guidance range due to slower recovery in the Snacks business [7][39] - There is optimism regarding the sustainability of the at-home cooking trend, which has positively impacted the Meals and Beverages division [60][64] Other Important Information - The company has estimated the net incremental headwind of tariff-related costs to be up to $0.03 to $0.05 per share for fiscal 2025 [39][40] - Capital expenditures for fiscal 2025 are expected to be approximately 4.5% of net sales, reflecting a decrease from prior guidance [41] Q&A Session Summary Question: What is the pressure on the Snacks business? - Management indicated that about two-thirds of the pressure is due to overall category performance and one-third from in-market execution, with a focus on innovation and value [45][47] Question: What are the key factors for fiscal 2026? - Management noted that recovery in the Snacks business is expected to take place in fiscal 2026, with a need for increased marketing support [52][54] Question: How sustainable is the at-home cooking trend? - Management expressed optimism about the sustainability of the at-home cooking trend, supported by the company's diverse portfolio [60][64] Question: What is the impact of tariffs on future guidance? - Management clarified that the estimated tariff impact is being phased in and should not be annualized at this time due to the evolving trade landscape [75][80] Question: What is the growth expectation for Rao's? - Management expects high single-digit growth for Rao's in fiscal 2025, with confidence in the brand's trajectory [83][84]

Financial Data and Key Metrics Changes - The company reported a 4% increase in net sales, driven by the Sovos acquisition and organic net sales growth of 1% [30][31] - Adjusted EBIT increased by 2% year-over-year, with a slight margin decrease due to lower net pricing realization [9][30] - Adjusted EPS was down 3% compared to the prior year, with a net positive contribution from the Sovos acquisition [10][30] Business Line Data and Key Metrics Changes - Meals and Beverages division saw organic net sales growth of 6%, driven by volume and mix growth of 7% [13][36] - Snacks division experienced an 8% decrease in net sales, with organic net sales declining by 5% due to lower volume and mix [37][20] - The overall consumption in Meals and Beverages increased by 2%, while Snacks leadership brand consumption declined by 3% [11][12] Market Data and Key Metrics Changes - The in-market performance of the company's 16 leadership brands remained stable, with more than half holding or gaining market share [10][11] - The Meals and Beverages category outpaced overall category consumption, while Snacks lagged behind due to competitive pressures [6][10] - Consumer trends indicate a growing preference for home-cooked meals, benefiting the Meals and Beverages division [11][65] Company Strategy and Development Direction - The company is focused on near-term in-market execution and mitigating tariff impacts while investing in brand growth [7][28] - A growth office has been established to enhance capabilities in consumer insights, brand activation, and innovation [28] - The company aims to improve efficiency and effectiveness across the organization to facilitate long-term growth [28][43] Management's Comments on Operating Environment and Future Outlook - Management noted that consumer spending is becoming more intentional, impacting the Snacks business negatively [5][6] - The company expects adjusted earnings to be at the low end of the guidance range due to slower recovery in the Snacks business [6][41] - Management remains confident in the strength and long-term growth potential of the Snacks brands despite current challenges [12][27] Other Important Information - The company has estimated the net incremental headwind of tariff-related costs to be up to $0.03 to $0.05 per share for fiscal 2025 [41][42] - Capital expenditures for fiscal 2025 are expected to be approximately 4.5% of net sales, reflecting a decrease from prior guidance [43] - The company delivered approximately $110 million in total savings under its cost savings program, with 30% realized in cost of products sold [33] Q&A Session Summary Question: What is the pressure on the Snacks business? - Management indicated that about two-thirds of the pressure is due to worsening category dynamics, with one-third attributed to in-market performance [46][49] Question: What needs to happen for improvement in the Snacks category? - Management highlighted the need for improved consumer confidence and continued focus on meeting consumer needs through innovation [74][75] Question: What is the expectation for REOs growth this year? - Management expects high single-digit growth for REOs, with recent market consumption showing positive trends [88][89] Question: What is the margin outlook for the fourth quarter? - Management indicated that while Snacks margins improved sequentially in Q3, the outlook for Q4 remains cautious due to slower recovery [90]

Financial Data and Key Metrics Changes - The company reported approximately $570 million in cash, providing a runway into 2028 based on the current operating plan [7] - The overall response rate in the RESILIENT-one study was 35%, with a 40% response rate in patients who progressed after chemotherapy [17][18] - The median duration of response was just under nine months across all groups [18] Business Line Data and Key Metrics Changes - The company is advancing multiple clinical-stage programs, including CLN978 for autoimmune diseases and CLN619 for non-small cell lung cancer [6] - Zipilertinib, the oral EGFR tyrosine kinase inhibitor, has shown promising results in patients with EGFR exon 20 mutations, with breakthrough therapy designation by the FDA [11][12] Market Data and Key Metrics Changes - EGFR mutated non-small cell lung cancer accounts for 16% of all non-small cell lung cancer, with exon 20 mutations representing approximately 12%, translating to an annual incidence of about 3,000 to 5,000 patients in the U.S. [67] - The company noted that patients with exon 20 mutations tend to have a poorer prognosis, highlighting the unmet need for effective therapies [68] Company Strategy and Development Direction - The company plans to pursue regulatory interactions for a potential U.S. NDA filing in the second half of the year [22][23] - There is an expansive development program for zipilertinib across multiple patient segments, including relapsed refractory disease and frontline settings [69][70] - The company retains 50% of the rights for zipilertinib in the U.S. and has a co-development and co-commercialization arrangement with partners at Tahoe [77][78] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the clinical profile of zipilertinib, noting its favorable safety profile compared to existing therapies [75] - The company anticipates significant uptake of zipilertinib once it becomes available, particularly as an oral option for patients [60][62] Other Important Information - The RESILIENT-two study will provide data on patients with active brain metastases and those with uncommon EGFR mutations in the second half of the year [79] - The RESILIENT-three study is ongoing, comparing zipilertinib plus chemotherapy to standard care [72] Q&A Session Summary Question: What is the efficacy of zipilertinib in patients with brain metastases? - The drug has shown encouraging preliminary data in patients with brain metastases, with good disease control observed [84][86] Question: What is the breakdown of patients in real-world settings? - Most patients are heavily pretreated, often having received chemotherapy and amivantamab before seeking other options [88][90] Question: Is there any data on the role of MET amplification in exon 20? - The response to this question was not directly addressed in the provided content, indicating a need for further research [94]

Financial Data and Key Metrics Changes - The company reported strong portfolio performance with positive NOI and EBITDA growth, indicating resilience in its financials [3][4] - The alternative credit business is valued at $40 billion, reflecting a robust position in the market [3] Business Line Data and Key Metrics Changes - Direct lending portfolios maintain a loan-to-value ratio of 42%, suggesting a strong backing by institutional equity [7][30] - The company has seen a 61% increase in deployment despite a 7% decline in US M&A volumes, showcasing effective management of capital [25][26] Market Data and Key Metrics Changes - Credit spreads have widened by 50 to 75 basis points post-Liberation Day, but the total return in direct lending remains attractive at around 10% [18][21] - The secondary market for private equity is experiencing significant growth, with an estimated $160 billion in secondary deployment last year, indicating a healthy demand for liquidity solutions [62] Company Strategy and Development Direction - The acquisition of GCP enhances the company's position in industrial real estate and digital infrastructure, aligning with its strategic roadmap for growth in Asia and data centers [57][58] - The company aims to double its asset-based finance business to $75-80 billion, focusing on sub-investment grade and investment grade opportunities [36][38] Management's Comments on Operating Environment and Future Outlook - Management expresses cautious optimism about the economy, noting strong fundamentals despite concerns over inflation and economic growth [4][5] - The company maintains its five-year fee-related earnings growth guidance of 16% to 20%, reflecting confidence in its business model and market position [85][86] Other Important Information - The company emphasizes the importance of maintaining a balance between retail and institutional fundraising to ensure sustainable growth and performance [78][79] - Management highlights the educational efforts made to improve investor understanding of asset-based finance, which is crucial for market expansion [42][44] Q&A Session Summary Question: What are the biggest risks to the private credit market? - Management believes that private credit is one of the last places to see losses due to the high quality of borrowers and the structure of the market [8][9] Question: How is the integration of the GCP acquisition progressing? - The acquisition is on track to enhance the company's capabilities in industrial real estate and data centers, with significant growth potential identified [57][58] Question: How does the company manage the conflict between retail and institutional flows? - The company focuses on building investment capacity to ensure that it can meet the demands of both retail and institutional investors without compromising performance [78][79]

Financial Data and Key Metrics Changes - The company is nearing the end of a six-year capital expenditure (CapEx) cycle, which began in 2021, with significant investments aimed at expanding capacity in the U.S. [7][12] - The company reported a 13% growth in the first half of Q2, with expectations for continued acceleration in revenue growth [34][40] - The revenue opportunity supported by new investments could exceed $40 billion by 2030, depending on market demand [25][26] Business Line Data and Key Metrics Changes - The company has increased its exposure to high-growth markets, particularly industrial and automotive, from 40% in 2013 to around 70% in 2022 [10][11] - The company is focusing on embedded business, with new fabs designed to support high-speed analog and embedded products [15][23] Market Data and Key Metrics Changes - The industrial sector is showing broad recovery across all geographies and channels, with significant growth expected [40][41] - Automotive markets are recovering, particularly in China, driven by increased electric vehicle (EV) adoption [42][66] Company Strategy and Development Direction - The company is strategically investing in U.S. manufacturing to ensure geopolitical reliability and to better support customers [12][12] - The focus is on transitioning from older fabs to more efficient 300mm wafer fabs, which will significantly reduce costs and improve margins [102][104] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the recovery of the semiconductor market, particularly in industrial and automotive sectors, and emphasized the importance of being prepared for demand surges [34][39] - The company is well-positioned to navigate geopolitical tensions and potential decoupling from China, viewing it as an opportunity rather than a risk [72][74] Other Important Information - The company is actively working on requalifying parts for different manufacturing locations to mitigate potential tariff impacts [91][92] - Management highlighted the importance of maintaining a diverse manufacturing footprint to support customer needs and market demands [12][66] Q&A Session Summary Question: What is the current state of the semiconductor market recovery? - Management noted a broad recovery in the industrial sector and a positive outlook for automotive markets, particularly in China, where EV adoption is increasing [39][42] Question: How is the company managing inventory levels? - The company is deliberately holding higher inventory levels to prepare for demand fluctuations and to avoid capacity constraints experienced in previous cycles [46][52] Question: What are the implications of tariffs and geopolitical tensions? - Management indicated that current tariffs have not significantly impacted operations, and the company is prepared for potential changes in the geopolitical landscape [62][64]

Financial Data and Key Metrics Changes - In 2024, the company reported total sales of $83.7 billion, a decrease of 2.7% on a comparable basis [14] - Adjusted operating margin was 12.3%, and adjusted diluted earnings per share were $11.99 [14] - The company returned $6.5 billion to shareholders through dividends and share repurchases [15] - A 4% increase in quarterly dividend was approved, raising it from $1.15 to $1.20 per share [15] Business Line Data and Key Metrics Changes - Pro penetration increased to approximately 30% in 2024, up from 19% in 2019, with mid-single-digit comparable sales growth for Pro [16][17] - The redesigned Pro loyalty program, My Lowe's Pro Rewards, was launched to incentivize repeat purchases among small to medium Pros [17] - The first online product marketplace in home improvement was launched in December 2024, expanding product offerings without carrying inventory [19] Market Data and Key Metrics Changes - The acquisition of Artisan Design Group (ADG) aims to serve a larger pro customer base in a $50 billion market, addressing the need for 18 million homes in the U.S. by 2033 [22][23] Company Strategy and Development Direction - The company refined its total home strategy in 2025 to align with home improvement demand drivers [15] - Key pillars of the strategy include driving pro penetration, accelerating online sales, expanding home services, creating a loyalty ecosystem, and increasing space productivity [15] - The company is leveraging generative AI to enhance customer and associate experiences, improve forecasting, sourcing, and inventory planning [21][35] Management's Comments on Operating Environment and Future Outlook - Management acknowledged the challenging macroeconomic environment due to inflation and higher interest rates but expressed confidence in navigating market uncertainties [14][15] - The leadership team emphasized the importance of diversity and inclusion as a core value, contributing to the company's success [24][29] Other Important Information - The company has made strategic investments totaling over $4 billion in wages and benefits for frontline associates since 2018 [30] - The company sources approximately 60% of its purchases from within the U.S., equating to $30 billion in annual spend [33][34] Q&A Session Summary Question: Why did you scale back DEI because of pressure from conservative activists? - The company stated that no changes were made to its diversity approach due to activist pressure, emphasizing its commitment to diversity as core to its values [28][29] Question: Will you be increasing wages to be more competitive? - The company frequently monitors and adjusts wages to remain competitive, having invested over $4 billion in wages and benefits since 2018 [30] Question: What are you doing to improve your management of inventory? - The company is pleased with its inventory management, leveraging technology and AI-driven solutions for better replenishment and demand planning [31] Question: How do you plan to control your cost of goods given increased tariffs? - The company has diversified its global sourcing and currently sources products from over 100 countries, with 60% of purchases made in the U.S. [33][34] Question: What is the board's plan for downstream profits from AI? - The company aims to enhance customer and associate experiences through AI, which is expected to deliver improved profits [35] Question: What do you intend to do to help stores run more efficiently? - The company is committed to investing in technology and process improvements to enhance store operations and customer service [36][38]

Financial Data and Key Metrics Changes - Zebra Technologies reported revenues of $5 billion, indicating a recovery from the pandemic period surge and subsequent demand digestion, with broad-based growth across its portfolio [8][11][12] - The company anticipates a long-term growth rate of 5% to 7%, with core product portfolio growth at 4% to 5% and faster growth in adjacent markets like RFID and machine vision [14][18][19] Business Line Data and Key Metrics Changes - The company has seen double-digit growth in the first quarter across all vertical markets, although manufacturing is recovering more slowly compared to other segments [12][13] - Zebra's core product portfolio includes mobile devices, scanners, and printing solutions, with new growth areas in robotics and AI-enhanced retail software [15][18][19] Market Data and Key Metrics Changes - Zebra serves a diverse customer base, including over 80% of Fortune 500 companies, and has maintained strong relationships across various sectors such as retail, transportation, logistics, healthcare, and manufacturing [8][12] - The company has noted that while global trade uncertainties are on customers' minds, they have not significantly altered buying behavior [12][67] Company Strategy and Development Direction - Zebra is focused on profitable growth, investing in R&D (approximately 10% of revenue) to enhance its core offerings and expand into new markets like RFID and robotics [62][63] - The company aims to increase recurring revenue from software and services, which currently represents about 25% of its business [59][61] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's ability to deliver the projected growth rate despite past fluctuations due to the pandemic [22][23] - The company is actively working to mitigate tariff impacts and has diversified its supply chain, reducing reliance on China for U.S. shipments [71][72] Other Important Information - Zebra is leveraging AI to enhance productivity and decision-making capabilities for frontline workers, integrating AI into its mobile devices and internal operations [50][56] - The company has a strategic approach to acquisitions, preferring organic growth but remaining open to bolt-on acquisitions in adjacent markets [64][66] Q&A Session Summary Question: What is customer onboarding time and how much time and cost would it take them if they want to switch to another competitor? - The majority of customers typically deploy and make decisions around a single vendor, leading to a sticky product lifecycle of about five years, making it challenging to switch to competitors [83] Question: With RFID, can you talk through the process of customer adoption? Is there a bottleneck in that customers need a modern tech stack before first deploying the technology? - Adoption of RFID involves source tagging at the manufacturing stage, and the journey includes using handheld devices, moving to portals, and then to perpetual reading systems [85][88][89]