Hotel Operations and Management - As of December 31, 2020, the hotel network managed by the Group consisted of 94 hotels with 25,473 rooms in operation across 71 cities in China, with an additional 106 hotels contracted but not yet operational[25]. - The hotel management segment is a leading service provider in China, engaged in hotel management, design, and construction management[23]. - As of December 31, 2020, Wanda Hotel Management operated a total of 25,473 hotel rooms across 89 managed hotels, accounting for approximately 95% of all hotels in operation[37][43]. - The company had three leased-and-operated hotels, representing about 3% of its total hotel operations[41]. - The company has two franchised hotels, accounting for approximately 2% of all hotels in operation, providing training and support services to franchisees[43][44]. - Wanda Realm brand includes 49 managed hotels with a total of 14,997 rooms, making it the largest brand in terms of room count[37]. - Wanda Vista brand operates 25 managed hotels with a total of 6,241 rooms, targeting distinguished guests[37]. - Wanda Jin brand includes 5 managed hotels with a total of 1,542 rooms, focusing on boutique design and quality service[37]. - The company is responsible for recruiting, training, and supervising hotel staff in its leased-and-operated hotels[41]. - The hotel management model allows for brand licensing to hotel owners, who are responsible for operational costs and renovations[43]. Financial Performance - The Group reported a profit of approximately HK$230.2 million on revenue of approximately HK$655.4 million for the year ended December 31, 2020, compared to a loss of approximately HK$388.6 million on revenue of approximately HK$812.9 million in 2019[76]. - Hotel operation and management services revenue decreased to approximately HK$378 million in 2020 from approximately HK$471.2 million in 2019, with RevPAR dropping to RMB230 in 2020 from RMB336 in 2019[77]. - The overall occupancy rate of hotels in the PRC recovered to approximately 90% of 2019 levels by the fourth quarter of 2020[64]. - Investment properties leasing revenue decreased to approximately HK$103.7 million in 2020 from approximately HK$149.1 million in 2019, primarily due to the lack of rental income from the Hengli City Project after its disposal[81]. - The Group's gross profit for 2020 was approximately HK$391.2 million, with a gross profit margin decreasing to approximately 59.7% from 66.3% in 2019[83]. - Other income and gains increased from approximately HK$14.8 million in 2019 to approximately HK$55.4 million in 2020, mainly due to foreign exchange gains and interest income from long-term receivables[84]. - Cost of sales decreased by 3.6% to HK$264.2 million in 2020 from HK$274.2 million in 2019 due to a drop in sales resulting from the Pandemic[86]. - Gross profit was approximately HK$391.2 million in 2020, down from approximately HK$538.7 million in 2019, with gross profit margin decreasing to 59.7% from 66.3%[87]. - Profit before tax from continuing operations was approximately HK$135.5 million in 2020, compared to a loss of approximately HK$596.7 million in 2019[92]. Strategic Direction and Business Transformation - The Company completed the disposal of its last overseas property development project, the Chicago project, in 2020, marking a strategic shift towards fee-based businesses[11]. - The Group's business transformation to focus on fee-based services was achieved during the year[11]. - The Group aims to focus on fee-based businesses and leverage its hotel management expertise to become an industry leader in the PRC[63]. - The Group plans to operate and manage 10-15 new hotels in 2021 as part of its expansion strategy[64]. - The Company aims to expand revenue sources and improve profitability by focusing on attractive investment opportunities with support from its parent company[13]. - The Group will continue to seek profitable investment opportunities to enhance profitability and maximize shareholder returns[65]. Impact of COVID-19 - The hospitality sector faced unprecedented challenges in 2020 due to COVID-19, impacting the Company's hotel business significantly[12]. - The occupancy rate for the company's hotels in the first quarter of 2020 plummeted to approximately 24% from about 54% in the same period of 2019 due to COVID-19[53]. - The company has implemented cost reduction and operational efficiency measures in response to the pandemic's impact on business[53]. - The occupancy rate during the October Golden Week in 2020 exceeded the corresponding period in 2019, indicating a recovery in demand for travel[12]. - During the October Golden Week in 2020, the occupancy rate improved to approximately 70.8%, surpassing the 66.7% recorded in the same period of 2019[53]. Corporate Governance and Management - The Group's non-executive directors have extensive experience in finance and management, contributing to strategic decision-making[170]. - The Group's financial operations are overseen by a Senior Vice President with extensive experience in the Dalian Wanda Group[170]. - The Group's management team includes individuals with backgrounds in property development, financial management, and corporate strategy[170]. - The company has a strong management team with diverse backgrounds in finance, engineering, and strategic planning, enhancing its operational capabilities[180]. - The leadership team's educational qualifications include advanced degrees in engineering and business management, supporting informed decision-making[177]. Sustainability and Corporate Social Responsibility - The Group has implemented eco-friendly measures, reducing carbon emissions through green building and energy-saving initiatives[196]. - The group is committed to actively fulfilling its corporate social responsibility, believing that high-level compliance is beneficial for maintaining good relationships with society and enhancing employee confidence[200]. - The group supports environmental protection and aims to promote sustainable development through measures such as green building and energy-saving initiatives to reduce carbon emissions[200]. - The group has implemented appropriate waste disposal methods to minimize the potential environmental impact of its business operations[200]. - Employee benefits have been improved to boost morale and attract talent, with fair and comprehensive employment policies established[199].

Hotel Operations and Management - As of June 30, 2020, Wanda Hotel Management managed a total of 85 hotels in operation, with a total of 23,300 rooms[26]. - The occupancy rate of hotels managed by the Group declined to approximately 24% in Q1 2020 from approximately 54% in Q1 2019, primarily due to COVID-19 travel restrictions[32]. - The occupancy rate improved to approximately 32% during Q2 2020 as a result of cost reduction and operational efficiency measures[32]. - The occupancy rate of hotels managed by the Group declined to approximately 28% during the first half of 2020, down from approximately 54% in the first half of 2019[44]. - The revenue from hotel operation and management services for the first half of 2020 was approximately HK$113.2 million, a decrease of approximately 48.9% compared to HK$221.7 million in the first half of 2019[44]. - Hotel operation and management services segment loss increased by about 113.1% to approximately HK$15.6 million for the Period, compared to a profit of HK$119.3 million in 1H2019[53]. - The loss attributable to equity holders was mainly due to a significant decrease in profit from hotel operation and management services by approximately HK$167.1 million compared to 1H2019[59]. - The Group aims to focus on fee-based businesses to improve cash flow and reduce leverage following the injection of Wanda Hotel Management[87]. - The Group intends to leverage its hotel management expertise to potentially become an industry leader in China[88]. Financial Performance - The total revenue from continuing operations for the first half of 2020 was approximately HK$246.1 million, down from HK$390.8 million in the first half of 2019[44]. - Revenue from investment properties leasing decreased by approximately 36.5% from HK$82 million in the first half of 2019 to approximately HK$52.1 million in the first half of 2020[47][48]. - Revenue from hotel design and construction management services decreased by approximately 7.3% to HK$80.7 million for the first half of 2020, compared to HK$87.1 million in 1H2019[49]. - The Group's loss attributable to equity holders amounted to approximately HK$36.2 million for the Period, compared to a profit of approximately HK$39.7 million in 1H2019[58]. - The total comprehensive loss for the period was $101,922,000, compared to a comprehensive income of $47,433,000 in 2019[148]. - The loss per share attributable to ordinary equity holders was HK$0.8 for the period, compared to HK$0.8 in 2019[146]. - The company incurred a total comprehensive loss of HKD (20,214,000) for the six months ended June 30, 2020, compared to a comprehensive income of HKD 39,685,000 for the same period in 2019[154]. Assets and Liabilities - Total assets and total liabilities as of 30 June 2020 were approximately HK$9,934.4 million and HK$7,393 million respectively, with net assets of approximately HK$2,541.4 million[61]. - The Group had total cash and bank balances of approximately HK$2,389.1 million as of 30 June 2020, a decrease from HK$2,453.9 million as of 31 December 2019, primarily due to a substantial decrease in hotel management income[62]. - The current ratio as of 30 June 2020 was 1.16, compared to 1.19 as of 31 December 2019[62]. - The equity attributable to equity holders of the parent decreased to approximately HK$1,845.3 million as of 30 June 2020, down from HK$1,921.5 million as of 31 December 2019[61]. - As of June 30, 2020, the total debts and borrowings amounted to HK$5,030,029,000, a decrease from HK$5,161,057,000 as of December 31, 2019[66]. - The Group's cash and bank balances totaled HK$2,389,140,000 as of June 30, 2020, down from HK$2,453,880,000 as of December 31, 2019[67]. - The net debts, calculated as debts and borrowings minus cash and bank balances, stood at HK$2,640,889,000, with a gearing ratio of 51% as of June 30, 2020[67]. Projects and Developments - Wanda Hotel Management has contracted to manage 115 hotels that are under construction and not yet operational as of June 30, 2020[35]. - The Chicago Project, part of the joint venture, involves a 90% ownership by Wanda Chicago and a 10% ownership by Magellan[34]. - The planned total gross floor area of the Chicago Project is approximately 176,000 sq.m., expected to be completed by 2021[37][39]. - The Chicago Project includes a 361-meter, 101-storey five-star hotel with over 200 rooms and high-end condominiums, which will be Chicago's third highest building upon completion[37][39]. - The construction work of the Guilin Project has been completed, with the shopping mall opening in September 2015, becoming a landmark business center in Guilin[42]. - The Guilin Project has a planned total gross floor area of approximately 330,000 sq.m., including 153,000 sq.m. of shopping mall and 177,000 sq.m. of retail and residential properties[42]. Shareholder Information - As of June 30, 2020, the total number of shares issued was 4,527,347,600[101]. - Dalian Wanda Group holds a long position of 3,055,043,100 shares, representing 65.04% of the issued share capital of the Company[113]. - Mr. Wang Jianlin has a long position of 3,055,043,100 shares, which accounts for 65.04% of the issued share capital[113]. - The Company did not have any effective share option scheme as of June 30, 2020[119]. - The Company did not recommend the payment of an interim dividend for the six months ended June 30, 2020, consistent with the previous year[86]. Corporate Governance and Compliance - The Company has complied with the Corporate Governance Code, except for certain deviations[122]. - The Company has confirmed compliance with the Model Code for Securities Transactions by Directors during the six months ended June 30, 2020[121]. - The company has established an Audit Committee to supervise the financial reporting process and internal controls[133]. - The interim results for the six months ended June 30, 2020, have not been audited but have been reviewed by the company's Audit Committee[131]. Economic Impact and Future Outlook - The severity of the economic slowdown, particularly in the travel and hospitality sectors, makes the timing and degree of recovery uncertain[94]. - The Group's fee-based businesses primarily operate in the PRC and have been impacted by travel restrictions due to the Pandemic, prompting cost reduction measures[94]. - The Group plans to monetize prior property investments, including the disposal of the Chicago Project, to realize investment value and reduce current and future indebtedness[88]. - The Group will improve the operating efficiency of the Guilin Project through cost control and targeted marketing while evaluating future plans for the assets[88].

Financial Performance - The Group reported revenue from continuing operations of approximately HK$812.9 million in 2019, a slight increase of 0.1% from HK$812.3 million in 2018[39]. - Revenue from investment properties leasing and management decreased by approximately 11.6% to HK$149.1 million, primarily due to a drop in rental income from Hengli City[40]. - Hotel operations and management services revenue increased by 9.8% to HK$471.2 million, reflecting improved performance in this segment[40]. - The Group's loss attributable to equity holders amounted to approximately HK$150.4 million, a significant decrease from a profit of HK$766.7 million in 2018[60][61]. - Loss from continuing operations was approximately HK$248.1 million, compared to a profit of HK$15.8 million in 2018, indicating a decline of approximately HK$263.9 million[61]. - The investment properties leasing and management segment loss increased by approximately 126.7% to approximately HK$666.2 million, mainly due to a net valuation loss of investment properties in Hengli City of approximately HK$788.6 million[53][54]. - Revenue from hotel design and construction management services decreased by approximately 10.2% to approximately HK$192.6 million, attributed to several projects completing faster than expected in 2018[44][45]. - The Group's total assets were approximately HK$9,593 million, with total liabilities of approximately HK$6,949.7 million, resulting in net assets of approximately HK$2,643.3 million[68]. Business Strategy and Operations - The company achieved stable results despite the challenging global business environment in 2019, focusing on long-term development and sustainable growth of shareholder value[10]. - The hotel management business delivered steady revenue and maintained market leadership in China's hospitality and tourism industry, despite a slowdown in the hotel market[10]. - The company plans to maintain cost discipline while exploring investment opportunities to expand revenue sources and improve profitability for long-term growth[10]. - The company aims to enhance its market presence through strategic joint ventures and new hotel developments[25]. - The Group aims to enhance profitability and maximize shareholder returns by seeking profitable investment opportunities[32]. - The Group's strategies include improving operating efficiency of the Guilin Project through cost control and targeted marketing[32]. - The Group has ceased its business of development and sale of properties in the PRC, classifying this segment as a discontinued operation[34]. Impact of COVID-19 - The operating environment is expected to be unprecedentedly challenging in 2020 due to the COVID-19 pandemic, leading to substantial travel restrictions and lockdowns across China[10]. - The outbreak of COVID-19 is significantly impacting the Group's business operations, particularly in commercial property leasing and hotel management[97]. - The exact extent of the impact from COVID-19 on the Group's financial position and operating results cannot be reasonably estimated at this stage[97]. - The impact of the COVID-19 pandemic on the Group's operations remains uncertain, with ongoing assessments being conducted[32]. Corporate Governance and Management - The company is expanding its management team with experienced professionals from various sectors, enhancing its governance structure[110]. - The company aims to strengthen its internal control systems, leveraging Dr. Chen's expertise in financial accounting and risk assessment[110]. - The management team includes individuals with significant experience in hotel development and management, indicating a focus on the hospitality sector[106]. - The board of directors includes members with diverse backgrounds, enhancing strategic decision-making capabilities[108]. - The Company is committed to improving its corporate governance through the appointment of independent directors with relevant expertise[110]. Shareholder Information - The Company does not recommend the payment of a final dividend for the year ended 31 December 2019[123]. - The Company aims to maintain a sustainable and stable dividend policy while balancing shareholder expectations and capital management[123]. - As of December 31, 2019, the total number of shares issued by the company was 4,527,347,600[151]. - The Company had a significant concentration of ownership, with major shareholders holding over 65% of the issued share capital[160]. Hotel Management and Development - Wanda Hotel Management Group is a leading hotel services provider in China, engaged in hotel operations, management, design, and construction management services[12]. - The company operates 8 hotels directly and manages 74 hotels for third-party clients[18]. - The Chicago Project is planned to have a total gross floor area of approximately 176,000 sq.m., featuring a 361-meter, 101-storey five-star hotel with over 200 rooms[25]. - The Group has contracted to manage an additional 69 hotels that are currently under construction[21]. - Wanda Reign, Wanda Vista, Wanda Realm, and Wanda Jin are among the premium hotel brands managed, focusing on luxury and quality service[17]. Financial Position and Liabilities - The Group's cash and bank balances decreased from approximately HK$2,746.3 million in 2018 to approximately HK$2,453.9 million in 2019, primarily due to repayments of other payables and loans[68]. - Total debts and borrowings increased from approximately HK$3,702.3 million in 2018 to approximately HK$5,161.1 million in 2019[73]. - The net debts stood at HK$2,707.18 million, significantly increasing from HK$955.96 million year-on-year[83]. - The gearing ratio rose to 50.6% as of December 31, 2019, compared to 23% in the previous year, primarily due to increased loans from an intermediate holding company[87]. Connected Transactions - The Company’s connected transactions during the year ended 31 December 2019 included the assignment of receivables and the sale of interests in subsidiaries[169]. - The Company entered into a Hotel Design Framework Agreement with Dalian Wanda Group on 18 October 2019, allowing for the provision of hotel design services until 31 December 2021[199]. - The hotel management framework agreement allows DWCM to engage the Group for hotel management services from 1 January 2019 to 31 December 2038[190].

Hotel Management and Operations - As of June 30, 2019, Wanda Hotel Management HK managed a total of 75 hotels in operation, with a total of 21,100 rooms[11]. - The hotel brands under management include Wanda Reign (3 hotels), Wanda Vista (1 hotel), Wanda Realm (1 hotel), Wanda Jin (0 hotels), Wanda Moments (0 hotels), and others (1 hotel)[12]. - In addition to the operating hotels, Wanda Hotel Management HK has contracted to manage 62 hotels that are under construction and not yet operational[13]. - The total number of third-party rooms managed is 69, contributing to the overall hotel count of 75[12]. - Wanda Hotel Management HK is recognized as a leading hotel services provider in China, focusing on hotel management, operation, design, and construction management[8]. - The company aims to provide high-quality services across its various hotel brands, catering to different market segments from ultra-luxury to midscale[10]. - Wanda Reign is positioned as an ultra-luxury brand, while Wanda Vista and Wanda Realm target luxury and premium segments respectively[10]. - The company emphasizes a comprehensive capability in hotel management and operation, enhancing its competitive edge in the market[8]. - The total number of hotels managed by Wanda Hotel Management HK reflects a strategic expansion in the hospitality sector[11]. - The company continues to explore opportunities for market expansion and new product development within the hotel industry[8]. Financial Performance - The Group's revenue for the period was approximately HK$497.3 million, an increase from approximately HK$420.7 million in the corresponding period in 2018, primarily due to an increase in property sales revenue of approximately HK$85.8 million[21]. - For the six months ended June 30, 2019, total segment profit from continuing operations decreased to approximately HK$162.4 million, down from HK$232.5 million in the same period of 2018, representing a decline of 30%[25][27]. - The property sales segment reported a profit of approximately HK$3.1 million for the six months ended June 30, 2019, compared to a loss of HK$31.1 million in the same period of 2018, indicating a significant turnaround driven by increased revenue from the sale of remaining inventories at the Guilin Project[26][32]. - The property leasing and management segment's profit decreased to approximately HK$8.2 million, down from HK$83.7 million in the same period of 2018, primarily due to a net valuation loss of investment properties in the Hengli City project of approximately HK$60.4 million[29][32]. - The development and operation of hotels and hotel management services segment reported a profit of approximately HK$121.4 million, an increase from HK$116.6 million in the same period of 2018, attributed to better overall performance of hotels under management[30][33]. - Profit attributable to the owners of the parent from continuing operations was approximately HK$39.7 million, down from HK$124.9 million in the same period of 2018, reflecting a decrease of 68%[32][36]. - The Group's total profit, including discontinued operations, was approximately HK$39.7 million, a significant decrease from HK$396.9 million in the same period of 2018, indicating a decline of 90%[34][36]. Assets and Liabilities - As of June 30, 2019, the Group recorded total assets of approximately HK$10,974.2 million and total liabilities of approximately HK$7,719.4 million, resulting in net assets of approximately HK$3,254.8 million[37]. - The Group's cash and bank balances decreased to approximately HK$2,391.7 million as of June 30, 2019, down from approximately HK$2,746.3 million as of December 31, 2018, primarily due to loan repayments[37]. - The total debts and borrowings increased to approximately HK$5,770.4 million as of June 30, 2019, up from HK$3,702.3 million as of December 31, 2018[39]. - The gearing ratio rose to 50.9% as of June 30, 2019, compared to 23% as of December 31, 2018, mainly due to increased loans from an intermediate holding company[40]. - The Group's contracted commitment for capital expenditure is approximately HK$4,007.7 million as of June 30, 2019, down from HK$4,235.9 million as of December 31, 2018[41]. Shareholder Information - As of June 30, 2019, Wanda Commercial Long Properties Overseas Limited holds a long position of 3,055,043,100 shares, representing 65.04% of the issued share capital of the Company[64]. - Dalian Wanda Group also holds a long position of 3,055,043,100 shares, equivalent to 65.04% of the Company's issued share capital[66]. - Mr. Chen Chang Wei Long holds a long position of 297,460,230 shares, which is approximately 6.33% of the issued share capital[66]. - The Company has no known interests or short positions in shares or underlying shares from directors or key executives as of June 30, 2019[63]. - The Company’s substantial shareholders include Wanda Real Estate Investments Limited and Wanda HK, both holding 3,055,043,100 shares, which is 65.04% of the issued share capital[64]. Corporate Governance - The Audit Committee has been established to supervise the Group's financial reporting process and internal controls[79]. - The interim results have not been audited but have been reviewed by the Audit Committee[79]. - The company is committed to compliance with HKAS 34 in preparing its interim financial information[85]. - All Directors confirmed compliance with the required standard set out in the Model Code during the six months ended June 30, 2019[72]. - The Company has complied with the Corporate Governance Code, except for deviations regarding attendance at the annual general meeting[75]. Future Outlook and Strategy - The Group aims to monetize prior property investments, including active discussions for the potential disposal of the Chicago Project[51]. - The Group plans to leverage its hotel management expertise to become an industry leader in China[52]. - The Group intends to improve the operating efficiency of Hengli City and the Guilin Project through cost control and targeted marketing[52]. - The Group will continue to seek profitable investment opportunities to enhance profitability and maximize shareholder returns[52]. - Future outlook includes continued focus on hotel development and management services, which have shown robust profitability[138].

Acquisition and Strategic Initiatives - The acquisition of Wanda Hotel Management HK was completed in December 2018, enabling the company to achieve scale and market leadership in the hospitality and tourism industry[9]. - The company completed the acquisition of all issued shares in Wanda Hotel Management HK for a total consideration of HK$878 million, making it a wholly-owned subsidiary[16]. - The acquisition of Wanda Hotel Management HK aligns with the Group's business aspirations and existing property development and management operations[123]. - The company aims to enhance its market position through strategic partnerships and acquisitions in the hospitality industry[74]. - The Group aims to further develop and expand its existing business through strategic acquisitions and partnerships[123]. Financial Performance - The Group's revenue from continuing operations for 2018 was approximately HK$1,019.8 million, a 55.4% increase from HK$656.4 million in 2017[29]. - The total profit attributable to equity holders of the Company amounted to approximately HK$766.7 million, a significant turnaround from a loss of HK$285.4 million in 2017[43]. - The Group's profit attributable to equity holders from continuing operations was approximately HK$23.2 million, compared to a loss of HK$57.6 million in 2017[45]. - The profit attributable to equity holders from discontinued operations was approximately HK$743.5 million, compared to a loss of HK$227.8 million in 2017, mainly driven by proceeds from the sale of two projects, which were approximately HK$473.3 million and HK$442.4 million respectively[49]. - The Group's profit from discontinued operations was approximately HK$743.5 million, primarily due to gains from the disposal of projects in Australia and London[46]. Property Development and Projects - The Chicago Project has a planned total gross floor area of approximately 176,000 sq.m., expected to be developed into a 361-meter, 101-storey five-star hotel and high-end condominiums[11]. - The Guilin Project has a planned total gross floor area of approximately 330,000 sq.m., with 94% of the saleable area sold by the end of December 2018[13]. - The Hengli City project in Fuzhou has a total gross floor area of approximately 242,000 sq.m., with remaining properties of approximately 76,417 sq.m. as of December 31, 2018[13]. - The company aims to monetize prior property investments, with the remaining Chicago Project still under construction, potentially reducing future indebtedness[23]. - Operating efficiency improvements for Hengli City and the Guilin Project will be pursued through cost control and targeted marketing strategies[23]. Financial Position and Assets - Total assets and total liabilities as of December 31, 2018, were approximately HK$12,333.4 million and HK$9,126 million respectively, resulting in net assets of approximately HK$3,207.4 million, down from HK$3,355.7 million in 2017[53]. - Property, plant, and equipment increased by 69.6% to approximately HK$640.2 million as of December 31, 2018, mainly due to construction progress on the Chicago Project[47]. - Properties under development increased by 65.8% to approximately HK$3,113.7 million as of December 31, 2018, up from HK$1,878 million in 2017, primarily due to increased capital expenditure on the Chicago Project[53]. - The Group recorded a net valuation loss of approximately HK$430.8 million on investment properties, which offset some of the gains from other operations[49]. - The Group's contracted commitment for capital expenditure was approximately HK$4,235.9 million as of December 31, 2018, a significant decrease from HK$12,627.9 million as of December 31, 2017, attributed to the disposal of the London Project[58]. Corporate Governance and Management - The Group's non-executive directors have extensive experience in financial management and corporate strategy, contributing to the overall governance[71]. - The Company has a strong governance structure with independent directors providing oversight and strategic guidance[80]. - The Company emphasizes high standards of corporate governance, focusing on transparency, accountability, and independence[172]. - The Board is responsible for the management, strategic direction, and performance of the Company[181]. - The Company has established procedures for Directors to access Board papers and seek independent professional advice[182]. Employee and Social Responsibility - The Group encourages a good work-life balance for its employees and has improved staff benefits to enhance morale and retain talent[97]. - The Group is committed to corporate social responsibility and has implemented eco-friendly measures to reduce carbon emissions[92]. - The Group values customer feedback and has established mechanisms for handling customer service and complaints[96]. - The Group has introduced energy-saving measures and proper waste disposal to mitigate its ecological impact[94]. - The Group made total donations of approximately HK$120,000 during the year[101]. Connected Transactions - The Group's connected transactions include leasing agreements with entities that are connected persons under the Listing Rules[125]. - The actual rent incurred under the Cinema Tenancy Agreement is not specified but is part of the ongoing connected transactions[124]. - The Group's connected transactions are subject to regulatory compliance under the Listing Rules[125]. - The total amount of continuing connected transactions did not exceed the annual cap set and disclosed by the Company[148]. - The continuing connected transactions were conducted in the ordinary course of business and on normal commercial terms[146].