EIS ETS GROUP LIMITED 易通訊集團有限公司 [於價量膠島註冊成立的有限公司} 股份代替 8031 STO Advisory Fund Management Tokenization AL Virtual Assets CES NFT Hosting Data Centre oud Solution Helpdesk Support Customization IVRS Home Agent Al Chatbot Whatsapp Facebook ustomer Service . ● FSC w for carg 温号豪留 源自負責任的 森林資源的紙張 FSC™ C127090 香港聯合交易所有限公司（「聯交所」）GEM的特色 GEM的定位，乃為中小型公司提供一個上市的市場，此等公司相比起其他在聯交所上市的 公司帶有較高投資風險。有意投資的人士應了解投資於該等公司的潛在風險，並應經過審 慎周詳的考慮後方作出投資決定。 由於GEM上市公司普遍為中小型公司，在GEM買賣的證券可能會較於主板買賣之證券承受 較大的市場波動風險，同時無法保證在GEM買賣的證券會有高流通量的市場。 本報告的資料乃遵 ...

Financial Performance - The group recorded consolidated revenue of approximately HKD 99 million for the year ended December 31, 2021, a decrease of 5.2% compared to HKD 104 million for the year ended December 31, 2020[23]. - The net loss attributable to owners of the company was approximately HKD 18.6 million, an increase of 263% from a loss of HKD 5.1 million for the previous year[23]. - The loss was primarily due to a prudent accounting treatment of a HKD 12.9 million investment in VAX, a company seeking licensing from the Hong Kong Securities and Futures Commission[23]. - The company recorded a loss attributable to owners of approximately HKD 18,600,000 for the year ended December 31, 2021, compared to a loss of approximately HKD 5,100,000 for the year ended December 31, 2020, primarily due to the impact of the COVID-19 pandemic on revenue and increased expected credit losses[53]. - Total revenue decreased by approximately HKD 5,500,000, from approximately HKD 104,200,000 for the year ended December 31, 2020, to approximately HKD 98,800,000 for the year ended December 31, 2021[55]. Cost Management and Operational Adjustments - The company implemented cost-saving measures, including relocating some offices to lower-rent locations, to counteract the negative impacts of the COVID-19 crisis[24]. - The financial division's performance was adversely affected by a deteriorating financial environment, prompting stricter cost control measures[27]. - Employee benefit expenses decreased from approximately HKD 76,900,000 for the year ended December 31, 2020, to about HKD 73,500,000 for the year ended December 31, 2021, mainly due to reduced hiring[78]. - Other operating expenses decreased to approximately HKD 22,200,000 from about HKD 28,000,000 in the previous year, with the ratio to sales declining from approximately 27% to about 22%[78]. Business Development and Future Outlook - Despite uncertainties in the financial markets and global economy, the company remains optimistic and is actively exploring further investment and collaboration opportunities in virtual asset development services[24]. - The company plans to establish partnerships with other financial and professional entities to capitalize on the development potential of new business trends[24]. - The company expanded its investment in virtual asset-related financial sectors, aiming to leverage blockchain technology for asset tokenization[28]. - The company is optimistic about the potential investment returns from its acquisition of VAX, which is applying for regulatory licenses for a virtual asset trading platform[42]. - The company anticipates increased demand for its multimedia customer contact center systems, particularly those equipped with AI capabilities, in response to ongoing business continuity challenges[41]. - The company plans to continue investing in human resources and technology to address talent shortages and capture potential business opportunities[41]. Corporate Governance - The company has maintained compliance with all corporate governance codes as of December 31, 2021[98]. - The board consists of two executive directors and three independent non-executive directors, ensuring a balanced structure with relevant expertise[100]. - The company is committed to enhancing transparency and accountability in its corporate governance practices[97]. - The company has a dedicated code of conduct for directors regarding securities trading, confirming compliance for the fiscal year ending December 31, 2021[99]. - The company’s management team includes experienced professionals with extensive backgrounds in finance, operations, and technology[94][95]. - The company has been actively reviewing and improving its corporate governance practices to align with international best practices[98]. - The board is responsible for setting corporate and strategic goals, monitoring operational activities, and reviewing financial performance[102]. Environmental, Social, and Governance (ESG) Initiatives - The environmental, social, and governance (ESG) report outlines the measures and performance taken by the group for long-term sustainable development during the reporting period from January 1, 2021, to December 31, 2021[161]. - The board is responsible for overseeing ESG-related matters and approving the main direction of the group's ESG strategy[161]. - An ESG committee was established to regularly review and analyze relevant data, assess risks, and provide recommendations to the board[161]. - The group is committed to reducing environmental impact through energy conservation, waste reduction, and recycling initiatives[162]. - The group has implemented an environmental policy based on the principles of "Reduce, Reuse, Recycle, and Replace" to minimize operational impacts[179]. - The group emphasizes stakeholder communication, including shareholders, employees, customers, and regulatory bodies, to enhance its environmental, social, and governance performance[167]. - Key issues identified as highly significant for the group include health and safety, customer data protection, employment practices, and social contributions[173]. Emissions and Resource Management - Total greenhouse gas emissions decreased by approximately 13.3% from about 425,548 kg in 2020 to approximately 368,973 kg in 2021[184]. - Direct greenhouse gas emissions (Scope 1) reduced by about 11.4% from 8,143 kg in 2020 to 7,218 kg in 2021[183]. - Total emissions density per square foot decreased from 21.3 kg in 2020 to 19.4 kg in 2021, reflecting an 8.9% reduction[183]. - Total waste paper collected for recycling increased significantly to approximately 5,179 kg in 2021 from 1,445 kg in 2020[193]. - Paper usage reduced by approximately 18.6% from about 1,193 kg in 2020 to 971 kg in 2021[188]. - Total electricity consumption decreased by approximately 14.9% from about 650,758 kWh in 2020 to 553,904 kWh in 2021[196]. - Total water consumption increased by approximately 16.9% from 3,363 cubic meters in 2020 to 3,931 cubic meters in 2021 due to increased usage by third-party clients[199].

Financial Performance - Total revenue for the nine months ended September 30, 2021, was approximately HKD 75,994,000, an increase of about 0.2% compared to HKD 75,870,000 for the same period in 2020[7] - The loss attributable to owners for the nine months ended September 30, 2021, was approximately HKD 4,196,000, a decrease of about 372.8% compared to a profit of HKD 1,538,000 for the same period in 2020[7] - Basic and diluted loss per share for the nine months ended September 30, 2021, was approximately HKD 1.5 cents, compared to earnings of HKD 0.5 cents for the same period in 2020[7] - Revenue for the three months ended September 30, 2021, was HKD 24,808,000, compared to HKD 21,364,000 for the same period in 2020[9] - The group reported a net loss of HKD 2,883,000 for the three months ended September 30, 2021, compared to a profit of HKD 162,000 for the same period in 2020[9] - The group incurred total operating expenses of HKD 16,184,000 for the nine months ended September 30, 2021, compared to HKD 11,265,000 for the same period in 2020[9] - The group's unaudited total revenue for the nine months ended September 30, 2021, was approximately HKD 76,000,000, a decrease of about HKD 100,000 compared to HKD 75,900,000 for the same period in 2020[37] - Other income decreased significantly from approximately HKD 8,300,000 for the nine months ended September 30, 2020, to approximately HKD 200,000 for the same period in 2021, primarily due to the cessation of local government subsidies related to employee hiring[37] Dividends and Shareholder Information - The group did not recommend the payment of an interim dividend for the nine months ended September 30, 2021[19] - The company did not recommend the payment of an interim dividend for the nine months ended September 30, 2021, consistent with no dividend in the same period of 2020[24] - As of September 30, 2021, the company had a total of 210,000,000 shares held by Mr. Tang Chengbo, representing 75% of the issued share capital[51] - The major shareholder, Wan Shi Da Enterprises Limited, holds 210,000,000 shares, which is also 75% of the issued share capital[54] Expenses and Financial Management - The group’s employee benefits expenses for the nine months ended September 30, 2021, were HKD 55,236,000, compared to HKD 58,704,000 for the same period in 2020[9] - Employee benefit expenses decreased from approximately HKD 58,700,000 for the nine months ended September 30, 2020, to approximately HKD 55,200,000 for the same period in 2021[37] - Other operating expenses increased from approximately HKD 11,300,000 for the nine months ended September 30, 2020, to approximately HKD 16,200,000 for the same period in 2021, mainly due to an increase in expected credit losses on receivables[37] - The group's unaudited depreciation and amortization expenses decreased from approximately HKD 9,200,000 for the nine months ended September 30, 2020, to approximately HKD 7,700,000 for the same period in 2021[39] Investments and Business Development - The company issued non-listed zero-coupon convertible bonds with a principal amount of HKD 9,500,000, with net proceeds of approximately HKD 8,700,000 intended for expanding its financial services business[31] - Management is focused on exploring investment and collaboration opportunities to support growth, particularly in expanding financial products and services[36] - The group is applying for licenses under the Securities and Futures Ordinance to regulate virtual asset trading platforms, aiming to leverage blockchain technology for asset tokenization[36] - The company sold 50,000 shares of listed securities during the nine months ended September 30, 2021, realizing a gain of approximately HKD 216,967[26] - As of September 30, 2021, the company held listed securities with a carrying value of approximately HKD 252,200 and unlisted securities valued at HKD 12,900,000[27] Market Conditions and Future Outlook - The Hong Kong economy showed signs of recovery, with a reported GDP growth of 7.6% year-on-year in the second quarter of 2021, benefiting the company's securities trading and asset management services[34] - The group anticipates continued benefits in its credit financing business due to ample liquidity and low interest rates supporting the local real estate market[36] - The company experienced significant growth in in-house service employees, driven by an increase in client numbers and service demands, with expectations for this trend to continue into the next year[33] - The company plans to enhance sales efforts for its Marvel Contact Centre System, which has received positive feedback from existing and potential clients[33] Compliance and Governance - The audit committee reviewed the unaudited consolidated results for the nine months ending September 30, 2021, and confirmed compliance with accounting principles and legal requirements[57] - The company received annual declarations from all covenantors regarding compliance with non-competition agreements as of December 31, 2020[49] - The company has no other interests or conflicts reported by directors or major shareholders as of September 30, 2021[51] - The company has no provisions for preemptive rights in its articles of association or under Cayman Islands law[58] - The company has adopted a new share option scheme, which became unconditional on May 6, 2021, following the termination of the old scheme[43] - The company did not redeem any of its listed securities during the nine months ending September 30, 2021[60] - The company has not purchased or sold any of its listed securities during the reporting period[60] - No new business opportunities were reported that could compete with the company's existing business as of December 31, 2020[49] Credit Losses - The increase in expected credit losses on receivables was a major factor contributing to the decrease in profit during the period[40]

Financial Performance - The total revenue for the six months ended June 30, 2021, was approximately HKD 51,186,000, a decrease of about 6.1% compared to HKD 54,506,000 for the same period in 2020[6] - The loss attributable to the owners of the company for the six months ended June 30, 2021, was approximately HKD 1,313,000, a decrease of about 195.4% compared to a profit of HKD 1,376,000 for the same period in 2020[6] - The basic and diluted loss per share for the six months ended June 30, 2021, was approximately HKD 0.47, compared to earnings of HKD 0.50 per share for the same period in 2020[6] - The total comprehensive loss for the six months ended June 30, 2021, was approximately HKD 1,895,000, compared to a total comprehensive income of HKD 1,376,000 for the same period in 2020[8] - For the six months ended June 30, 2021, the group recorded total revenue of approximately HKD 51.2 million, a decrease of about HKD 3.3 million compared to the same period in 2020 (approximately HKD 54.5 million) due to a decline in outbound customer contact service revenue[64] - The profit attributable to the company's owners decreased by approximately 195.4%, from a profit of about HKD 1,400,000 for the six months ended June 30, 2020, to a loss of approximately HKD 1,300,000 for the same period in 2021[77] Assets and Liabilities - The total assets less current liabilities as of June 30, 2021, were HKD 114,766,000, compared to HKD 116,079,000 as of December 31, 2020[10] - The net asset value as of June 30, 2021, was HKD 114,720,000, a decrease from HKD 116,033,000 as of December 31, 2020[12] - The company’s current liabilities totaled HKD 25,788,000 as of June 30, 2021, down from HKD 29,963,000 as of December 31, 2020[10] - The company’s total liabilities as of June 30, 2021, were HKD 23,288,000, a decrease from HKD 31,866,000 in the previous year, indicating a reduction of 27.0%[26] Cash Flow - For the six months ended June 30, 2021, the net cash used in operating activities was HKD (5,802) thousand, compared to HKD (645) thousand for the same period in 2020, indicating a significant increase in cash outflow[19] - The company experienced a net decrease in cash and cash equivalents of HKD 24,366 thousand for the six months ended June 30, 2021, compared to a decrease of HKD 2,376 thousand in the same period of 2020[19] - The company had cash and cash equivalents of HKD 35,089,000 as of June 30, 2021, compared to HKD 59,455,000 as of December 31, 2020[10] Employee Expenses - The company reported a decrease in employee benefit expenses to HKD 36,538,000 for the six months ended June 30, 2021, compared to HKD 40,210,000 for the same period in 2020[8] - Employee benefits expenses totaled HKD 36,538 thousand for the six months ended June 30, 2021, down from HKD 40,210 thousand in the same period of 2020, representing a decrease of 9.0%[33] Revenue Segments - The company reported a segment performance of HKD 7,991 thousand for the six months ended June 30, 2021, up from HKD 6,129 thousand in the previous year, reflecting a growth of 30.4%[31] - Revenue from inbound customer contact services for the six months ended June 30, 2021, was approximately HKD 6.4 million, an increase of about 20.5% compared to approximately HKD 5.4 million in 2020[65] - Revenue from personnel dispatch services increased by approximately 14.6% to about HKD 25.7 million for the six months ended June 30, 2021, compared to approximately HKD 22.5 million in 2020[69] - Financial services revenue was approximately HKD 9.6 million for the six months ended June 30, 2021, compared to approximately HKD 8.5 million in 2020, with a gross profit margin of about 29%[72] Dividends - The company did not declare any interim dividends for the period ended June 30, 2021[16] - The company did not recommend an interim dividend for the six months ended June 30, 2021, consistent with the decision made in 2020[40] Governance and Compliance - The company has complied with all provisions of the corporate governance code as set out in Appendix 15 of the GEM Listing Rules during the six months ended June 30, 2021[78] - The audit committee reviewed the unaudited interim results for the six months ended June 30, 2021, and confirmed compliance with Hong Kong Generally Accepted Accounting Principles and relevant regulations[97] Future Outlook - Future outlook indicates that the adverse impact of COVID-19 on the Hong Kong economy is expected to gradually diminish, with management continuing to explore investment and collaboration opportunities for growth[61] - The group is exploring opportunities in the asset tokenization and virtual asset investment sectors utilizing blockchain technology, anticipating that regulated digital asset financial services will become a trend in global capital markets[59]

Financial Performance - Total revenue decreased from approximately HKD 30,375,000 for the three months ended March 31, 2020, to approximately HKD 25,843,000 for the three months ended March 31, 2021, representing a decline of about 14.5%[7] - Profit attributable to owners of the company for the three months ended March 31, 2021, was approximately HKD 582,000, a decrease of approximately 47.2% compared to HKD 1,103,000 for the same period in 2020[7] - Earnings per share for the three months ended March 31, 2021, was approximately HKD 0.21, down from HKD 0.39 for the same period in 2020[7] - The total revenue for the three months ended March 31, 2021, decreased to approximately HKD 25,800,000 from approximately HKD 30,400,000 for the same period in 2020, representing a decline of about 15.7%[27] - The profit attributable to the owners of the company decreased from approximately HKD 1,100,000 for the three months ended March 31, 2020, to approximately HKD 600,000 for the same period in 2021, a reduction of about 45.5%[29] Operating Expenses - The group reported a gross profit margin decline due to increased operating expenses, with total operating expenses for the three months ended March 31, 2021, amounting to HKD 18,507,000 compared to HKD 21,793,000 in the previous year[9] - Employee benefit expenses decreased from approximately HKD 21,800,000 to approximately HKD 18,500,000, a decline of about 15.9% due to reduced hiring in outsourced services[27] - The company’s depreciation and amortization expenses decreased from approximately HKD 3,100,000 to approximately HKD 2,700,000[27] - Operating expenses increased by 8% due to higher marketing costs associated with new product launches[49] Revenue Streams - Revenue from outsourced inbound customer contact services was HKD 3,166,000, while outsourced outbound customer contact services generated no revenue for the period[13] - Revenue from personnel dispatch services increased slightly to HKD 12,693,000 from HKD 12,382,000 year-on-year[13] - Financial services revenue decreased to HKD 4,843,000 from HKD 5,166,000 in the previous year[13] Dividends and Shareholder Information - The company did not recommend the declaration of an interim dividend for the three months ended March 31, 2021, consistent with the previous year[7] - The company did not recommend any interim dividend for the three months ended March 31, 2021, consistent with the previous year[22] - The company reported a total of 210,000,000 shares held by its major shareholder, representing 75% of the issued share capital as of March 31, 2021[41] Tax and Equity - The estimated tax expense for the three months ended March 31, 2021, was HKD 382,000, compared to HKD 272,000 for the same period in 2020, maintaining a tax rate of 16.5%[16] - The total equity attributable to owners of the company as of March 31, 2021, was HKD 121,170,000[19] Business Strategy and Outlook - The company acquired approximately 10.85% equity in Hong Kong Virtual Asset Exchange Limited (VAX) for a total subscription price of HKD 12,900,000, aiming to explore opportunities in blockchain technology and virtual asset investment[26] - The management remains cautiously optimistic about the Hong Kong economy for the remainder of the year and plans to leverage resources to develop customer contact center services and financial services[26] - The company experienced a slight recovery in business activities since the beginning of the year, with multiple service segments showing revenue growth[24] - The management believes that regulated digital asset financial services are likely to become a trend in global capital markets in the near future[24] Compliance and Governance - The audit committee reviewed the unaudited interim results for the three months ended March 31, 2021, confirming compliance with Hong Kong accounting policies and sufficient disclosure[47] - There were no purchases, sales, or redemptions of the company's listed securities during the three months ended March 31, 2021[48] - The company has received annual declarations from all covenant parties regarding compliance with the non-competition agreement as of December 31, 2020[38] - No directors or major shareholders had any interests in businesses that compete or may compete with the company as of March 31, 2021[39] - The company has no provisions in its articles of association or Cayman Islands law regarding pre-emptive rights for existing shareholders to purchase new shares[47] - The major shareholder, Master Enterprises Limited, is wholly owned by Mr. Tang Chengbo, who is deemed to have interests in the shares[42] - The company has established a non-competition agreement to prevent its covenant parties from engaging in competitive businesses during its validity[36] Future Projections - The company reported a revenue of HKD 1.2 billion for Q1 2021, representing a year-over-year increase of 15%[49] - User data showed an increase in active users by 20% compared to the previous quarter, reaching 2.5 million users[49] - The company provided a positive outlook for the next quarter, projecting a revenue growth of 10% to 12%[49] - New product launches are expected to contribute an additional HKD 300 million in revenue over the next two quarters[49] - The company is investing HKD 50 million in R&D for new technologies aimed at enhancing user experience[49] - Market expansion plans include entering two new regions, which are projected to increase market share by 5%[49] - The company is considering strategic acquisitions to bolster its technology portfolio, with a budget of HKD 200 million allocated for potential deals[49] - The gross margin for the quarter was reported at 45%, a slight improvement from 43% in the previous quarter[49] - The company aims to reduce operational costs by 5% over the next year through efficiency improvements[49]

Financial Performance - The group recorded a total revenue of approximately HKD 104 million for the year ended December 31, 2020, a decrease of 21.3% compared to HKD 132 million for the year ended December 31, 2019[12]. - The net loss attributable to owners of the company was approximately HKD 5.1 million, a decline of 167.7% compared to a profit of HKD 7.6 million for the previous year[12]. - The group expresses gratitude to its management team, employees, shareholders, and business partners for their continued support during challenging times[14]. - The group's customer contact center services and system solutions faced a decline in demand due to business activity slowdown and decision delays, leading to lower profit margins in some service segments[17]. - The overall gross margin declined from approximately 16.7% for the year ended December 31, 2019, to approximately 4.6% for the year ended December 31, 2020[46]. - The gross margin for financial services dropped from approximately 33.4% to approximately (17.8%), primarily due to increased expected credit losses of approximately HKD 11,000,000[53]. - Expected credit losses increased significantly from approximately HKD 500,000 for the year ended December 31, 2019, to approximately HKD 13,100,000 for the year ended December 31, 2020[33]. - The company reported a loss attributable to owners of approximately HKD 5,100,000 for the year ended December 31, 2020, compared to a profit of approximately HKD 7,600,000 for the year ended December 31, 2019, primarily due to the impact of COVID-19 on revenue and gross margin[33]. - Total revenue decreased by approximately HKD 28,100,000, from approximately HKD 132,300,000 for the year ended December 31, 2019, to approximately HKD 104,200,000 for the year ended December 31, 2020[35]. Business Strategy and Operations - The company plans to focus on core business areas, including contact center services and system solutions, while exploring potential investments or acquisitions in the financial sector[13]. - The operational performance of the customer contact center remained largely unaffected during the year, ensuring continuity in customer service[13]. - The company has initiated several potential new initiatives to enhance its capabilities in the financial sector despite delays caused by the pandemic[13]. - The group aims to expand its securities business opportunities, particularly focusing on the establishment and distribution of stock funds in the retail and institutional sectors[28]. - The group plans to further expand its business in the Greater Bay Area, leveraging local experience and market understanding to attract investors[29]. - The group is exploring the development of virtual asset services, recognizing significant potential in Hong Kong's virtual asset market[29]. - The company will maintain a cautious approach due to the uncertain local business environment while focusing on core business and exploring new opportunities[29]. Economic Context - The Hong Kong economy contracted by 6.1% in 2020, marking the highest annual decline in history, with a 9.0% year-on-year contraction in the first half of the year due to the COVID-19 pandemic[16]. - The future recovery of the economy is expected to depend on the effectiveness of government measures against the virus and vaccination efforts[28]. - The company acknowledges the ongoing adverse market conditions and their potential impact on future business operations[13]. Corporate Governance - The company has maintained compliance with all corporate governance codes as of December 31, 2020, except for one specific provision[77]. - The board consists of two executive directors, one non-executive director, and three independent non-executive directors, ensuring a balanced structure[79]. - The company has a strong commitment to transparency and accountability, continuously improving corporate governance practices[77]. - The management team is responsible for daily operations, with significant decisions requiring board approval[82]. - The company has adopted a code of conduct for securities trading, ensuring all directors complied with the regulations during the reporting period[78]. - The company emphasizes the importance of training for newly appointed directors to understand their responsibilities and the company's operations[83]. - The company has a diverse management team with extensive experience in various sectors, contributing to its strategic goals[74]. - The company is committed to reviewing and enhancing its governance practices in line with international best practices[77]. - The board is responsible for setting corporate and strategic objectives, monitoring operational activities, and ensuring financial performance[81]. - The board held six meetings during the year ending December 31, 2020, with attendance rates for executive directors ranging from 4/6 to 6/6[86]. - The nomination committee conducted two meetings in the year, with full attendance from all members[100]. - The company has established a diversity policy for the board, considering factors such as gender, age, and professional experience[104]. - The independent non-executive directors' independence was reviewed as part of the nomination committee's responsibilities[101]. - The roles of the chairman and CEO are separated to ensure a balance of power and authority within the company[91]. - The company has a three-year service contract for all directors, with the latest contracts starting from December 21, 2020[93]. - The company has implemented a procedure for directors to seek independent professional advice when necessary[87]. - The company has arranged appropriate liability insurance for directors and senior officers[88]. - The board's structure and composition are regularly reviewed to ensure it meets the company's needs[97]. - The company encourages active participation from all directors in board meetings to reflect a consensus in decision-making[91]. - The company confirmed its responsibility for preparing financial statements in accordance with statutory requirements and applicable accounting standards[109]. - The audit committee held four meetings during the year, reviewing the effectiveness of the internal control and risk management systems[119]. - The remuneration committee reviewed the compensation packages of executive directors and independent non-executive directors, providing recommendations for approval[115]. - The company paid approximately HKD 1,000,000 for audit services to its auditor, a decrease from HKD 1,100,000 in the previous year[126]. - The risk management and internal control committee conducted two meetings, assessing credit risk, liquidity risk, and business risk[123]. - The company established an internal control department to oversee and review the effectiveness of its internal control systems[127]. - The board of directors is responsible for developing and reviewing corporate governance policies and practices[128]. - The company ensured that all directors received monthly updates on performance, condition, and prospects[110]. - The audit committee recommended the reappointment of the external auditor for the upcoming annual general meeting[126]. - The company confirmed that there were no significant uncertainties regarding its ability to continue as a going concern[109]. - The board of directors has established various committees, including the Audit Committee, Remuneration Committee, Nomination Committee, and Risk Management and Internal Control Committee, to effectively oversee the company's operations[129]. - The company secretary, Mr. Sun Fook Hoi, has completed over 15 hours of professional training to update his skills and knowledge in accordance with GEM listing rules[132]. - The company has not made any changes to its Articles of Association during the review year[133]. - Shareholders holding at least 10% of the paid-up capital have the right to request a special general meeting within two months of their request[134]. - The company emphasizes the importance of clear and timely communication with shareholders and investors, utilizing multiple channels including annual general meetings and reports[138]. Environmental, Social, and Governance (ESG) Initiatives - The company has established an Environmental, Social, and Governance (ESG) Committee to implement sustainability measures across its departments[141]. - The company has committed to reducing its environmental impact through energy-saving, waste reduction, and recycling initiatives[142]. - No significant environmental law violations were reported during the year, ensuring compliance with relevant regulations[142]. - The primary source of air emissions for the company is from fuel consumption of its vehicles, which is limited in nature[145]. - Total nitrogen oxides emissions from fuel consumption in 2020 amounted to 3,889 grams[146]. - Total greenhouse gas emissions from fuel consumption included 6,745 grams of CO2, 21 grams of methane, and 1,376 grams of nitrous oxide, totaling 8,143 kilograms[146]. - CO2 emissions from purchased electricity decreased by approximately 1.5% from about 423,846 kilograms in 2019 to approximately 417,405 kilograms in 2020[146]. - Paper usage in 2020 was approximately 1,193 kilograms, a reduction of about 36.9% compared to 1,890 kilograms in 2019[151]. - Total energy consumption in 2020 was 417,405 kilowatt-hours, a decrease of about 38% from approximately 672,772 kilowatt-hours in 2019[157]. - Water consumption in 2020 was 3,363 cubic meters, a reduction of about 4.8% from 3,531 cubic meters in 2019[158]. - The company recycled 1,445 kilograms of paper in 2020, equivalent to planting 37 saplings, which was less than the 1,834 kilograms recycled in 2019[153]. - The company implemented various measures to reduce energy consumption, including using energy-efficient LED lighting and automatic timers for equipment[157]. - The company has no significant production or consumption of packaging materials in 2020 due to its business nature[159]. - The company did not record any significant indirect emissions from air travel in 2020[147]. Employee Welfare and Development - As of December 31, 2020, the company had a total of 321 employees in Hong Kong, with a gender distribution of 56% female and 44% male[169]. - The company reported three work-related injury cases during the reporting period, resulting in a total of 6 lost workdays[175]. - The average training hours for male employees in 2020 was 3.0 hours, compared to 2.78 hours in 2019, indicating an increase in training[192]. - The company has implemented various health and safety measures during the COVID-19 pandemic, including increased cleaning frequency and mandatory mask-wearing for all employees[178]. - The company offers a range of employee benefits, including paid leave, medical coverage, and training subsidies, to attract and retain talent[165]. - The management conducts annual reviews of the compensation policy to ensure competitiveness and effectiveness[165]. - The company emphasizes a diverse workforce and has policies in place to prevent discrimination based on various factors, including gender and age[169]. - The average training hours for female employees in 2020 was 4.0 hours, compared to 3.55 hours in 2019, showing a positive trend in employee development[184]. - The company organizes various internal and external training programs to enhance employee skills and market competitiveness[179]. - The management is committed to maintaining a clean and pleasant work environment, organizing health-promoting activities for employees[165]. - The group strictly prohibits any form of child labor and forced labor, ensuring compliance with local labor laws and regulations[194]. - The group has established clear procurement guidelines to manage the entire procurement process, including maintaining an updated list of approved suppliers[195]. - The group has been ISO 9001:2015 certified since 1997 for its design and provision of telemarketing and 24-hour customer service hotline, emphasizing quality control and process management[197]. - There were no product recalls during the reporting period due to health or safety reasons, and no significant complaints were reported that impacted the group[199].

Financial Performance - Total revenue for the nine months ended September 30, 2020, was approximately HKD 75,870,000, a decrease of about 24.1% compared to HKD 100,001,000 for the same period in 2019[4] - Profit attributable to owners for the nine months ended September 30, 2020, was approximately HKD 1,538,000, down approximately 78.9% from HKD 7,285,000 in the same period of 2019[4] - Earnings per share for the nine months ended September 30, 2020, was approximately HKD 0.5 cents, compared to HKD 2.6 cents for the same period in 2019[4] - Revenue from outsourced inbound customer contact services for the nine months ended September 30, 2020, was HKD 8,414,000, down from HKD 9,106,000 in 2019[10] - Revenue from outsourced outbound customer contact services and personnel dispatch services for the nine months ended September 30, 2020, was HKD 8,253,000, down from HKD 31,568,000 in 2019[10] - Revenue from financial services for the nine months ended September 30, 2020, was HKD 13,531,000, down from HKD 15,687,000 in 2019[10] - Total revenue for the nine months ended September 30, 2020, was approximately HKD 75,900,000, a decrease of about HKD 24,100,000 from HKD 100,000,000 in the same period of 2019[25] - Other income increased from approximately HKD 400,000 in the nine months ended September 30, 2019, to approximately HKD 8,300,000 in the same period of 2020, mainly due to local government subsidies related to employee hiring[25] - Employee benefit expenses decreased from approximately HKD 67,500,000 for the nine months ended September 30, 2019, to approximately HKD 58,700,000 for the same period in 2020[25] - Depreciation and amortization expenses slightly decreased from approximately HKD 9,300,000 for the nine months ended September 30, 2019, to approximately HKD 9,200,000 for the same period in 2020[26] - Financial expenses decreased from approximately HKD 500,000 for the nine months ended September 30, 2019, to approximately HKD 300,000 for the same period in 2020[26] Dividend and Financial Policies - The board of directors does not recommend the payment of an interim dividend for the nine months ended September 30, 2020[15] - The company did not recommend the payment of an interim dividend for the nine months ended September 30, 2020[20] - The group has not made any provision for deferred tax in the financial statements due to no significant timing differences[13] - The financial results are prepared in accordance with Hong Kong Financial Reporting Standards and GEM Listing Rules[8] Business Operations and Strategy - The group operates in Hong Kong, providing a full range of multimedia customer contact services, customer contact center systems, personnel dispatch, and financial services[7] - The company plans to seek potential partnerships or acquisition opportunities that could enrich its business or provide value and synergies to existing operations[24] - The company remains optimistic about the development of its financial services business despite the challenges faced in 2020[24] - The company has taken stricter preventive measures due to the COVID-19 pandemic, affecting over 15% of its operational areas during the most severe times[21] Corporate Governance and Compliance - The company has adopted a code of conduct for directors' securities trading, confirming compliance with the trading standards as of September 30, 2020[30] - No stock options were granted, exercised, expired, or lapsed under the stock option plan approved on December 21, 2011, during the nine months ended September 30, 2020[31] - As of September 30, 2020, the company and its affiliates did not engage in any arrangements allowing directors to benefit from purchasing shares or debt securities of the company[32] - The audit committee reviewed the unaudited interim results for the nine months ending September 30, 2020, and confirmed compliance with Hong Kong Generally Accepted Accounting Principles[49] - No new shares were repurchased or sold by the company or its subsidiaries during the nine months ending September 30, 2020[49] Shareholding and Conflicts of Interest - Directors and key executives held 210,000,000 shares, representing 75% of the company's issued share capital as of September 30, 2020[42] - There were no reported conflicts of interest involving directors or major shareholders in competing businesses as of September 30, 2020[42] - The major shareholder, Wan Shida Enterprises Limited, holds 210,000,000 shares, representing approximately 75% of the issued share capital[46] - The company received written notifications from all covenantors regarding new business opportunities that may compete with the group’s existing business[37] - The company has committed to evaluating new business opportunities presented by covenantors within a specified timeframe[37] - The company’s compliance with the non-competition agreement was reported for the year ended December 31, 2019[37] - The non-competition agreement ensures that certain key individuals will not engage in competing businesses during its effectiveness, protecting the company's interests[35] Subsidiary Operations - The company’s subsidiary, 基業信貸有限公司, obtained a lender's license under the Money Lenders Ordinance and commenced lending operations[34]

Financial Performance - Total revenue for the six months ended June 30, 2020, was approximately HKD 54,506,000, a decrease of about 22.7% compared to HKD 70,531,000 for the same period in 2019[5]. - Profit attributable to owners for the six months ended June 30, 2020, was approximately HKD 1,376,000, a decrease of about 75.9% from HKD 5,717,000 in the same period of 2019[5]. - Earnings per share for the six months ended June 30, 2020, was approximately HKD 0.5 cents, down from HKD 2 cents for the same period in 2019[5]. - Operating profit for the six months ended June 30, 2020, was HKD 1,985,000, compared to HKD 7,391,000 for the same period in 2019[7]. - Total comprehensive income for the six months ended June 30, 2020, was HKD 1,376,000, down from HKD 5,717,000 in the same period of 2019[7]. - The operating profit for the six months ended June 30, 2020, was 6,128 thousand HKD, down from 10,931 thousand HKD in the same period of 2019, indicating a decrease of about 44.1%[28]. - The company’s total liabilities as of June 30, 2020, were 31,866 thousand HKD, compared to 37,179 thousand HKD as of June 30, 2019, reflecting a decrease of about 14.2%[24]. - The company's attributable profit decreased by approximately 75.9%, from HKD 5,700,000 for the six months ended June 30, 2019, to approximately HKD 1,400,000 for the same period in 2020, primarily due to reduced revenue from multimedia customer contact services and financial services[71]. Assets and Liabilities - Non-current assets as of June 30, 2020, totaled HKD 26,358,000, a decrease from HKD 29,134,000 as of December 31, 2019[9]. - Current assets as of June 30, 2020, amounted to HKD 55,523,000, compared to HKD 57,899,000 as of December 31, 2019[9]. - Total liabilities as of June 30, 2020, were HKD 45,183,000, an increase from HKD 38,465,000 as of December 31, 2019[9]. - Net assets attributable to owners as of June 30, 2020, were HKD 122,546,000, compared to HKD 121,170,000 as of December 31, 2019[11]. - The total assets as of June 30, 2020, amounted to 79,704 thousand HKD, a decrease from 97,346 thousand HKD as of June 30, 2019, representing a decline of approximately 18.0%[24]. Cash Flow and Expenses - The net cash used in operating activities for the six months ended June 30, 2020, was (3,567) thousand HKD, compared to (533) thousand HKD in the same period of 2019, reflecting a significant increase in cash outflow[17]. - Employee benefits expenses for the six months ended June 30, 2020, totaled 40,210 thousand HKD, down from 46,320 thousand HKD in the same period of 2019, indicating a decrease of about 13.3%[30]. - The company incurred depreciation and amortization expenses of 5,558 thousand HKD for the six months ended June 30, 2020, compared to 5,575 thousand HKD in the same period of 2019, showing a slight decrease[24]. - The financial expenses for the six months ended June 30, 2020, were 164 thousand HKD, down from 328 thousand HKD in the same period of 2019, indicating a reduction of approximately 50%[28]. Revenue Breakdown - The revenue from outsourced inbound customer contact services was approximately HKD 5.4 million, a decrease of about 12.4% compared to HKD 6.1 million in 2019[61]. - The revenue from outsourced outbound customer contact services was approximately HKD 8.3 million, a decrease of about 53.6% compared to HKD 17.8 million in 2019[63]. - The revenue from personnel dispatch services was approximately HKD 22.5 million, a decrease of about 22.9% compared to HKD 29.1 million in 2019[64]. - Revenue from customer contact service center equipment management services increased by approximately 101.3% to about HKD 7.5 million, up from HKD 3.7 million in 2019[66]. - Financial services revenue for the six months ended June 30, 2020, was approximately HKD 8,500,000, a decrease from HKD 11,300,000 for the same period in 2019, representing a decline of about 24.1%[67]. - The gross profit margin for financial services decreased to approximately 26.7% for the six months ended June 30, 2020, down from 38.4% for the same period in 2019[67]. - Revenue from "other" services, including system maintenance and software sales, remained stable at approximately HKD 2,500,000 for the six months ended June 30, 2020, consistent with the same period in 2019[70]. - Gross profit from "other" services increased to approximately HKD 700,000 for the six months ended June 30, 2020, compared to HKD 500,000 for the same period in 2019, driven by increased system sales including multimedia licenses[70]. Dividends and Shareholder Information - The company did not declare any interim dividends for the period ended June 30, 2020[14]. - The company did not recommend the payment of an interim dividend for the six months ended June 30, 2020, compared to no dividend in the same period of 2019[37]. - As of June 30, 2020, the company’s major shareholder, Wan Shi Da Enterprises Limited, holds 210,000,000 shares, representing 75% of the issued share capital[83]. - The executive director, Mr. Tang Chengbo, has a beneficial interest in the shares held by Wan Shi Da Enterprises Limited, which he fully owns[83]. - No other directors or major executives held any additional interests or short positions in the company’s shares as of June 30, 2020[85]. Compliance and Governance - The audit committee reviewed the unaudited interim results for the six months ended June 30, 2020, confirming compliance with Hong Kong Generally Accepted Accounting Principles and full disclosure[88]. - The company did not redeem any of its listed securities nor did it purchase or sell any listed securities during the six months ended June 30, 2020[90]. Future Outlook - The company is currently evaluating the impact of new accounting standards on its performance and financial position, which may affect future reporting periods[19]. - The management will continue to focus on core competencies to maintain stable operations in the short term while preparing for opportunities during economic recovery[57]. - The group has implemented various health measures and business continuity arrangements to address workplace safety issues during the COVID-19 pandemic[55]. - The group has initiated new services during the review period, contributing positively to overall performance despite the challenges faced[55].

Financial Performance - Total revenue decreased from approximately HKD 36,623,000 for the three months ended March 31, 2019, to approximately HKD 30,375,000 for the three months ended March 31, 2020, representing a decline of about 17%[4] - Profit attributable to owners of the company decreased by approximately 56%, from HKD 2,534,000 in the same period of 2019 to HKD 1,103,000 in 2020[4] - Earnings per share for the three months ended March 31, 2020, was approximately HKD 0.39, down from HKD 0.91 in the same period of 2019[4] - Total revenue decreased from approximately HKD 36,600,000 for the three months ended March 31, 2019, to approximately HKD 30,400,000 for the three months ended March 31, 2020, primarily due to a decline in revenue from outsourced outbound customer contact services and personnel dispatch services[25] - Profit attributable to owners of the company decreased from approximately HKD 2,500,000 for the three months ended March 31, 2019, to approximately HKD 1,100,000 for the three months ended March 31, 2020, mainly due to the decrease in revenue during the review period[27] Revenue Breakdown - Revenue from outsourced inbound customer contact services was HKD 2,520,000, down from HKD 2,653,000 in 2019[11] - Revenue from outsourced outbound customer contact services decreased significantly from HKD 9,451,000 in 2019 to HKD 5,192,000 in 2020[11] - Revenue from personnel dispatch services fell from HKD 15,803,000 in 2019 to HKD 12,382,000 in 2020[11] - Revenue from financial services remained relatively stable at HKD 5,166,000 compared to HKD 5,061,000 in 2019[11] Expenses and Costs - Employee benefit expenses decreased from approximately HKD 24,500,000 for the three months ended March 31, 2019, to approximately HKD 21,800,000 for the three months ended March 31, 2020, primarily due to a reduction in hiring for personnel dispatch services[25] - Other operating expenses decreased from approximately HKD 7,200,000 for the three months ended March 31, 2019, to approximately HKD 4,000,000 for the three months ended March 31, 2020, mainly due to a reduction in outsourcing costs and lease expenses[25] - Depreciation and amortization expenses increased from approximately HKD 1,800,000 for the three months ended March 31, 2019, to approximately HKD 3,200,000 for the three months ended March 31, 2020[25] - Financial costs increased from approximately HKD 60,000 for the three months ended March 31, 2019, to approximately HKD 100,000 for the three months ended March 31, 2020[25] Dividends - The company did not recommend the declaration of an interim dividend for the three months ended March 31, 2020, compared to no dividend in 2019[4] - The company did not recommend the payment of any interim dividend for the three months ended March 31, 2020, consistent with the previous year[20] Future Outlook - The management anticipates that the negative impact on the customer contact center and financial services segments may continue for the remainder of the fiscal year due to the adverse business environment caused by the COVID-19 pandemic[22] - The management is optimistic about business and sales recovery as the COVID-19 situation gradually improves, with plans to expand and diversify operations while implementing cost-saving measures[24] Corporate Governance - The company has established a non-competition agreement to protect its interests and those of its shareholders, involving key executives and related companies[33] - The company has received written notifications from all parties regarding any new business opportunities that may compete with its existing operations[36] - There are no reported interests or conflicts of interest among directors or major shareholders in businesses that may compete with the company as of March 31, 2020[37] - The major shareholder, Wan Shi Da Enterprises Limited, is fully owned by Mr. Tang Chengbo, reinforcing his significant control over the company[40] Compliance and Audit - The audit committee reviewed the unaudited interim results for the three months ended March 31, 2020, and confirmed compliance with accounting policies and legal requirements[45] - There are no provisions in the company's articles of association or Cayman Islands law regarding preemptive rights for existing shareholders to purchase new shares[46]

Financial Performance - The group recorded a total revenue of approximately HKD 132 million for the fiscal year, a decrease of 6.6% compared to HKD 142 million in 2018[25]. - The net profit attributable to shareholders was approximately HKD 7.6 million, representing an increase of 92.4% from HKD 4 million in 2018[25]. - The group's total revenue decreased from approximately HKD 141.7 million in 2018 to about HKD 132.3 million in 2019, a reduction of approximately HKD 9.4 million[48]. - Total revenue for the year ended December 31, 2019, was HKD 132,333,000, a decrease from HKD 141,741,000 in 2018, representing a decline of approximately 6.5%[49]. - The annual profit increased from approximately HKD 3.9 million in 2018 to about HKD 7.6 million in 2019, despite other losses of around HKD 2 million offsetting some of the profit[47]. - The overall gross profit margin improved from approximately 11.4% in 2018 to 16.7% in 2019, primarily due to enhanced financial performance in the financial services segment[59]. - The profit attributable to the owners of the company increased from approximately HKD 3,900,000 for the year ended December 31, 2018, to approximately HKD 7,600,000 for the year ended December 31, 2019, primarily due to the expansion of asset management business and overall reduction in expenses[73]. Revenue Sources - The contact center business continued to account for a significant portion of the group's revenue, although it faced challenges due to budget reductions and project delays from certain clients[25]. - Financial services revenue surged from approximately HKD 6,772,000 in 2018 to HKD 21,029,000 in 2019, marking an increase of about 210%[56]. - Revenue from outsourced inbound customer contact services decreased from approximately HKD 16,400,000 in 2018 to HKD 11,800,000 in 2019, reflecting a decline of about 28.5%[50]. - Revenue from outsourced outbound customer contact services fell from approximately HKD 43,700,000 in 2018 to HKD 28,200,000 in 2019, a decrease of around 35.5%[52]. Business Environment and Challenges - The business environment in Hong Kong was challenging, with social unrest impacting local consumption and investment sentiment[28]. - Data security regulations, rising labor costs, and overall rental expenses continued to pose challenges to the contact center business[28]. - The short-term economic outlook for Hong Kong is challenging, with expected growth between -1.5% to 0.5% in 2020 due to various adverse factors[43]. - The management is actively reviewing and adjusting business strategies to prepare for upcoming challenges and opportunities[28]. Strategic Initiatives - The group aims to broaden its revenue base and enhance profitability through the newly established lending business[28]. - The financial services segment under Gear Financials contributed positively to the overall performance, with management planning to launch several exciting financial projects in the current year[25]. - The group plans to diversify and develop its customer contact center, system solutions, and financial services to prepare for foreseeable challenges[43]. - The group expects to secure a considerable number of securities trading, asset, and/or fund management projects and contracts in the current year, leveraging established local and mainland Chinese partnerships[29]. - The group established a new recruitment service company in 2019, aiming to extend its core business and create a new revenue source in the long term[29]. Corporate Governance - The company has maintained high levels of corporate governance, complying with all code provisions except for one related to the attendance of non-executive directors at board meetings[93]. - The board consists of two executive directors, one non-executive director, and three independent non-executive directors, ensuring a balanced structure with relevant expertise[95]. - The company has adopted a code of conduct for securities trading by directors, confirming compliance with the relevant regulations for the year ended December 31, 2019[94]. - The company has established various committees under the board to handle different aspects of its operations, including audit, remuneration, nomination, and risk management[146]. - The company emphasizes clear and timely communication with shareholders and investors, utilizing multiple channels such as annual general meetings, reports, and its website[154]. Environmental and Social Responsibility - The company has implemented an environmental policy aimed at responsible energy consumption, air emissions, waste disposal, and recycling, with ongoing training for employees on environmental awareness[158]. - In 2019, the company reported total nitrogen oxides emissions from vehicle fuel consumption at 3,430 grams, sulfur oxides at 53 grams, and particulate matter at 253 grams[161]. - The company recycled 1,834 kg of paper in 2019, equivalent to planting 47 saplings[171]. - Total greenhouse gas emissions amounted to 7,260 kg, with direct CO2 emissions at 6,014 kg and indirect emissions from electricity usage at approximately 423,846 kg in 2019[163][166]. - The company did not generate any hazardous waste in 2019[167]. Employee and Workplace Safety - Employee count as of December 31, 2019, was 753, with a focus on maintaining diversity in gender and age groups[185]. - The company implemented a cross-departmental committee led by senior management to monitor and report daily on health and safety measures due to the COVID-19 pandemic[198]. - The company provided masks and hand sanitizers at various workplace locations to ensure employee safety[198]. - Regular disinfection of major public areas was conducted, and temperature checks were performed for all individuals entering the workplace[198]. - Employee training and development are prioritized, with internal and external training courses sponsored to enhance skills in sales, HR management, and new technologies[200].