Financial Performance - The group recorded a total revenue of approximately HKD 104 million for the year ended December 31, 2020, a decrease of 21.3% compared to HKD 132 million for the year ended December 31, 2019[12]. - The net loss attributable to owners of the company was approximately HKD 5.1 million, a decline of 167.7% compared to a profit of HKD 7.6 million for the previous year[12]. - The group expresses gratitude to its management team, employees, shareholders, and business partners for their continued support during challenging times[14]. - The group's customer contact center services and system solutions faced a decline in demand due to business activity slowdown and decision delays, leading to lower profit margins in some service segments[17]. - The overall gross margin declined from approximately 16.7% for the year ended December 31, 2019, to approximately 4.6% for the year ended December 31, 2020[46]. - The gross margin for financial services dropped from approximately 33.4% to approximately (17.8%), primarily due to increased expected credit losses of approximately HKD 11,000,000[53]. - Expected credit losses increased significantly from approximately HKD 500,000 for the year ended December 31, 2019, to approximately HKD 13,100,000 for the year ended December 31, 2020[33]. - The company reported a loss attributable to owners of approximately HKD 5,100,000 for the year ended December 31, 2020, compared to a profit of approximately HKD 7,600,000 for the year ended December 31, 2019, primarily due to the impact of COVID-19 on revenue and gross margin[33]. - Total revenue decreased by approximately HKD 28,100,000, from approximately HKD 132,300,000 for the year ended December 31, 2019, to approximately HKD 104,200,000 for the year ended December 31, 2020[35]. Business Strategy and Operations - The company plans to focus on core business areas, including contact center services and system solutions, while exploring potential investments or acquisitions in the financial sector[13]. - The operational performance of the customer contact center remained largely unaffected during the year, ensuring continuity in customer service[13]. - The company has initiated several potential new initiatives to enhance its capabilities in the financial sector despite delays caused by the pandemic[13]. - The group aims to expand its securities business opportunities, particularly focusing on the establishment and distribution of stock funds in the retail and institutional sectors[28]. - The group plans to further expand its business in the Greater Bay Area, leveraging local experience and market understanding to attract investors[29]. - The group is exploring the development of virtual asset services, recognizing significant potential in Hong Kong's virtual asset market[29]. - The company will maintain a cautious approach due to the uncertain local business environment while focusing on core business and exploring new opportunities[29]. Economic Context - The Hong Kong economy contracted by 6.1% in 2020, marking the highest annual decline in history, with a 9.0% year-on-year contraction in the first half of the year due to the COVID-19 pandemic[16]. - The future recovery of the economy is expected to depend on the effectiveness of government measures against the virus and vaccination efforts[28]. - The company acknowledges the ongoing adverse market conditions and their potential impact on future business operations[13]. Corporate Governance - The company has maintained compliance with all corporate governance codes as of December 31, 2020, except for one specific provision[77]. - The board consists of two executive directors, one non-executive director, and three independent non-executive directors, ensuring a balanced structure[79]. - The company has a strong commitment to transparency and accountability, continuously improving corporate governance practices[77]. - The management team is responsible for daily operations, with significant decisions requiring board approval[82]. - The company has adopted a code of conduct for securities trading, ensuring all directors complied with the regulations during the reporting period[78]. - The company emphasizes the importance of training for newly appointed directors to understand their responsibilities and the company's operations[83]. - The company has a diverse management team with extensive experience in various sectors, contributing to its strategic goals[74]. - The company is committed to reviewing and enhancing its governance practices in line with international best practices[77]. - The board is responsible for setting corporate and strategic objectives, monitoring operational activities, and ensuring financial performance[81]. - The board held six meetings during the year ending December 31, 2020, with attendance rates for executive directors ranging from 4/6 to 6/6[86]. - The nomination committee conducted two meetings in the year, with full attendance from all members[100]. - The company has established a diversity policy for the board, considering factors such as gender, age, and professional experience[104]. - The independent non-executive directors' independence was reviewed as part of the nomination committee's responsibilities[101]. - The roles of the chairman and CEO are separated to ensure a balance of power and authority within the company[91]. - The company has a three-year service contract for all directors, with the latest contracts starting from December 21, 2020[93]. - The company has implemented a procedure for directors to seek independent professional advice when necessary[87]. - The company has arranged appropriate liability insurance for directors and senior officers[88]. - The board's structure and composition are regularly reviewed to ensure it meets the company's needs[97]. - The company encourages active participation from all directors in board meetings to reflect a consensus in decision-making[91]. - The company confirmed its responsibility for preparing financial statements in accordance with statutory requirements and applicable accounting standards[109]. - The audit committee held four meetings during the year, reviewing the effectiveness of the internal control and risk management systems[119]. - The remuneration committee reviewed the compensation packages of executive directors and independent non-executive directors, providing recommendations for approval[115]. - The company paid approximately HKD 1,000,000 for audit services to its auditor, a decrease from HKD 1,100,000 in the previous year[126]. - The risk management and internal control committee conducted two meetings, assessing credit risk, liquidity risk, and business risk[123]. - The company established an internal control department to oversee and review the effectiveness of its internal control systems[127]. - The board of directors is responsible for developing and reviewing corporate governance policies and practices[128]. - The company ensured that all directors received monthly updates on performance, condition, and prospects[110]. - The audit committee recommended the reappointment of the external auditor for the upcoming annual general meeting[126]. - The company confirmed that there were no significant uncertainties regarding its ability to continue as a going concern[109]. - The board of directors has established various committees, including the Audit Committee, Remuneration Committee, Nomination Committee, and Risk Management and Internal Control Committee, to effectively oversee the company's operations[129]. - The company secretary, Mr. Sun Fook Hoi, has completed over 15 hours of professional training to update his skills and knowledge in accordance with GEM listing rules[132]. - The company has not made any changes to its Articles of Association during the review year[133]. - Shareholders holding at least 10% of the paid-up capital have the right to request a special general meeting within two months of their request[134]. - The company emphasizes the importance of clear and timely communication with shareholders and investors, utilizing multiple channels including annual general meetings and reports[138]. Environmental, Social, and Governance (ESG) Initiatives - The company has established an Environmental, Social, and Governance (ESG) Committee to implement sustainability measures across its departments[141]. - The company has committed to reducing its environmental impact through energy-saving, waste reduction, and recycling initiatives[142]. - No significant environmental law violations were reported during the year, ensuring compliance with relevant regulations[142]. - The primary source of air emissions for the company is from fuel consumption of its vehicles, which is limited in nature[145]. - Total nitrogen oxides emissions from fuel consumption in 2020 amounted to 3,889 grams[146]. - Total greenhouse gas emissions from fuel consumption included 6,745 grams of CO2, 21 grams of methane, and 1,376 grams of nitrous oxide, totaling 8,143 kilograms[146]. - CO2 emissions from purchased electricity decreased by approximately 1.5% from about 423,846 kilograms in 2019 to approximately 417,405 kilograms in 2020[146]. - Paper usage in 2020 was approximately 1,193 kilograms, a reduction of about 36.9% compared to 1,890 kilograms in 2019[151]. - Total energy consumption in 2020 was 417,405 kilowatt-hours, a decrease of about 38% from approximately 672,772 kilowatt-hours in 2019[157]. - Water consumption in 2020 was 3,363 cubic meters, a reduction of about 4.8% from 3,531 cubic meters in 2019[158]. - The company recycled 1,445 kilograms of paper in 2020, equivalent to planting 37 saplings, which was less than the 1,834 kilograms recycled in 2019[153]. - The company implemented various measures to reduce energy consumption, including using energy-efficient LED lighting and automatic timers for equipment[157]. - The company has no significant production or consumption of packaging materials in 2020 due to its business nature[159]. - The company did not record any significant indirect emissions from air travel in 2020[147]. Employee Welfare and Development - As of December 31, 2020, the company had a total of 321 employees in Hong Kong, with a gender distribution of 56% female and 44% male[169]. - The company reported three work-related injury cases during the reporting period, resulting in a total of 6 lost workdays[175]. - The average training hours for male employees in 2020 was 3.0 hours, compared to 2.78 hours in 2019, indicating an increase in training[192]. - The company has implemented various health and safety measures during the COVID-19 pandemic, including increased cleaning frequency and mandatory mask-wearing for all employees[178]. - The company offers a range of employee benefits, including paid leave, medical coverage, and training subsidies, to attract and retain talent[165]. - The management conducts annual reviews of the compensation policy to ensure competitiveness and effectiveness[165]. - The company emphasizes a diverse workforce and has policies in place to prevent discrimination based on various factors, including gender and age[169]. - The average training hours for female employees in 2020 was 4.0 hours, compared to 3.55 hours in 2019, showing a positive trend in employee development[184]. - The company organizes various internal and external training programs to enhance employee skills and market competitiveness[179]. - The management is committed to maintaining a clean and pleasant work environment, organizing health-promoting activities for employees[165]. - The group strictly prohibits any form of child labor and forced labor, ensuring compliance with local labor laws and regulations[194]. - The group has established clear procurement guidelines to manage the entire procurement process, including maintaining an updated list of approved suppliers[195]. - The group has been ISO 9001:2015 certified since 1997 for its design and provision of telemarketing and 24-hour customer service hotline, emphasizing quality control and process management[197]. - There were no product recalls during the reporting period due to health or safety reasons, and no significant complaints were reported that impacted the group[199].

Financial Performance - Total revenue for the nine months ended September 30, 2020, was approximately HKD 75,870,000, a decrease of about 24.1% compared to HKD 100,001,000 for the same period in 2019[4] - Profit attributable to owners for the nine months ended September 30, 2020, was approximately HKD 1,538,000, down approximately 78.9% from HKD 7,285,000 in the same period of 2019[4] - Earnings per share for the nine months ended September 30, 2020, was approximately HKD 0.5 cents, compared to HKD 2.6 cents for the same period in 2019[4] - Revenue from outsourced inbound customer contact services for the nine months ended September 30, 2020, was HKD 8,414,000, down from HKD 9,106,000 in 2019[10] - Revenue from outsourced outbound customer contact services and personnel dispatch services for the nine months ended September 30, 2020, was HKD 8,253,000, down from HKD 31,568,000 in 2019[10] - Revenue from financial services for the nine months ended September 30, 2020, was HKD 13,531,000, down from HKD 15,687,000 in 2019[10] - Total revenue for the nine months ended September 30, 2020, was approximately HKD 75,900,000, a decrease of about HKD 24,100,000 from HKD 100,000,000 in the same period of 2019[25] - Other income increased from approximately HKD 400,000 in the nine months ended September 30, 2019, to approximately HKD 8,300,000 in the same period of 2020, mainly due to local government subsidies related to employee hiring[25] - Employee benefit expenses decreased from approximately HKD 67,500,000 for the nine months ended September 30, 2019, to approximately HKD 58,700,000 for the same period in 2020[25] - Depreciation and amortization expenses slightly decreased from approximately HKD 9,300,000 for the nine months ended September 30, 2019, to approximately HKD 9,200,000 for the same period in 2020[26] - Financial expenses decreased from approximately HKD 500,000 for the nine months ended September 30, 2019, to approximately HKD 300,000 for the same period in 2020[26] Dividend and Financial Policies - The board of directors does not recommend the payment of an interim dividend for the nine months ended September 30, 2020[15] - The company did not recommend the payment of an interim dividend for the nine months ended September 30, 2020[20] - The group has not made any provision for deferred tax in the financial statements due to no significant timing differences[13] - The financial results are prepared in accordance with Hong Kong Financial Reporting Standards and GEM Listing Rules[8] Business Operations and Strategy - The group operates in Hong Kong, providing a full range of multimedia customer contact services, customer contact center systems, personnel dispatch, and financial services[7] - The company plans to seek potential partnerships or acquisition opportunities that could enrich its business or provide value and synergies to existing operations[24] - The company remains optimistic about the development of its financial services business despite the challenges faced in 2020[24] - The company has taken stricter preventive measures due to the COVID-19 pandemic, affecting over 15% of its operational areas during the most severe times[21] Corporate Governance and Compliance - The company has adopted a code of conduct for directors' securities trading, confirming compliance with the trading standards as of September 30, 2020[30] - No stock options were granted, exercised, expired, or lapsed under the stock option plan approved on December 21, 2011, during the nine months ended September 30, 2020[31] - As of September 30, 2020, the company and its affiliates did not engage in any arrangements allowing directors to benefit from purchasing shares or debt securities of the company[32] - The audit committee reviewed the unaudited interim results for the nine months ending September 30, 2020, and confirmed compliance with Hong Kong Generally Accepted Accounting Principles[49] - No new shares were repurchased or sold by the company or its subsidiaries during the nine months ending September 30, 2020[49] Shareholding and Conflicts of Interest - Directors and key executives held 210,000,000 shares, representing 75% of the company's issued share capital as of September 30, 2020[42] - There were no reported conflicts of interest involving directors or major shareholders in competing businesses as of September 30, 2020[42] - The major shareholder, Wan Shida Enterprises Limited, holds 210,000,000 shares, representing approximately 75% of the issued share capital[46] - The company received written notifications from all covenantors regarding new business opportunities that may compete with the group’s existing business[37] - The company has committed to evaluating new business opportunities presented by covenantors within a specified timeframe[37] - The company’s compliance with the non-competition agreement was reported for the year ended December 31, 2019[37] - The non-competition agreement ensures that certain key individuals will not engage in competing businesses during its effectiveness, protecting the company's interests[35] Subsidiary Operations - The company’s subsidiary, 基業信貸有限公司, obtained a lender's license under the Money Lenders Ordinance and commenced lending operations[34]

Financial Performance - Total revenue for the six months ended June 30, 2020, was approximately HKD 54,506,000, a decrease of about 22.7% compared to HKD 70,531,000 for the same period in 2019[5]. - Profit attributable to owners for the six months ended June 30, 2020, was approximately HKD 1,376,000, a decrease of about 75.9% from HKD 5,717,000 in the same period of 2019[5]. - Earnings per share for the six months ended June 30, 2020, was approximately HKD 0.5 cents, down from HKD 2 cents for the same period in 2019[5]. - Operating profit for the six months ended June 30, 2020, was HKD 1,985,000, compared to HKD 7,391,000 for the same period in 2019[7]. - Total comprehensive income for the six months ended June 30, 2020, was HKD 1,376,000, down from HKD 5,717,000 in the same period of 2019[7]. - The operating profit for the six months ended June 30, 2020, was 6,128 thousand HKD, down from 10,931 thousand HKD in the same period of 2019, indicating a decrease of about 44.1%[28]. - The company’s total liabilities as of June 30, 2020, were 31,866 thousand HKD, compared to 37,179 thousand HKD as of June 30, 2019, reflecting a decrease of about 14.2%[24]. - The company's attributable profit decreased by approximately 75.9%, from HKD 5,700,000 for the six months ended June 30, 2019, to approximately HKD 1,400,000 for the same period in 2020, primarily due to reduced revenue from multimedia customer contact services and financial services[71]. Assets and Liabilities - Non-current assets as of June 30, 2020, totaled HKD 26,358,000, a decrease from HKD 29,134,000 as of December 31, 2019[9]. - Current assets as of June 30, 2020, amounted to HKD 55,523,000, compared to HKD 57,899,000 as of December 31, 2019[9]. - Total liabilities as of June 30, 2020, were HKD 45,183,000, an increase from HKD 38,465,000 as of December 31, 2019[9]. - Net assets attributable to owners as of June 30, 2020, were HKD 122,546,000, compared to HKD 121,170,000 as of December 31, 2019[11]. - The total assets as of June 30, 2020, amounted to 79,704 thousand HKD, a decrease from 97,346 thousand HKD as of June 30, 2019, representing a decline of approximately 18.0%[24]. Cash Flow and Expenses - The net cash used in operating activities for the six months ended June 30, 2020, was (3,567) thousand HKD, compared to (533) thousand HKD in the same period of 2019, reflecting a significant increase in cash outflow[17]. - Employee benefits expenses for the six months ended June 30, 2020, totaled 40,210 thousand HKD, down from 46,320 thousand HKD in the same period of 2019, indicating a decrease of about 13.3%[30]. - The company incurred depreciation and amortization expenses of 5,558 thousand HKD for the six months ended June 30, 2020, compared to 5,575 thousand HKD in the same period of 2019, showing a slight decrease[24]. - The financial expenses for the six months ended June 30, 2020, were 164 thousand HKD, down from 328 thousand HKD in the same period of 2019, indicating a reduction of approximately 50%[28]. Revenue Breakdown - The revenue from outsourced inbound customer contact services was approximately HKD 5.4 million, a decrease of about 12.4% compared to HKD 6.1 million in 2019[61]. - The revenue from outsourced outbound customer contact services was approximately HKD 8.3 million, a decrease of about 53.6% compared to HKD 17.8 million in 2019[63]. - The revenue from personnel dispatch services was approximately HKD 22.5 million, a decrease of about 22.9% compared to HKD 29.1 million in 2019[64]. - Revenue from customer contact service center equipment management services increased by approximately 101.3% to about HKD 7.5 million, up from HKD 3.7 million in 2019[66]. - Financial services revenue for the six months ended June 30, 2020, was approximately HKD 8,500,000, a decrease from HKD 11,300,000 for the same period in 2019, representing a decline of about 24.1%[67]. - The gross profit margin for financial services decreased to approximately 26.7% for the six months ended June 30, 2020, down from 38.4% for the same period in 2019[67]. - Revenue from "other" services, including system maintenance and software sales, remained stable at approximately HKD 2,500,000 for the six months ended June 30, 2020, consistent with the same period in 2019[70]. - Gross profit from "other" services increased to approximately HKD 700,000 for the six months ended June 30, 2020, compared to HKD 500,000 for the same period in 2019, driven by increased system sales including multimedia licenses[70]. Dividends and Shareholder Information - The company did not declare any interim dividends for the period ended June 30, 2020[14]. - The company did not recommend the payment of an interim dividend for the six months ended June 30, 2020, compared to no dividend in the same period of 2019[37]. - As of June 30, 2020, the company’s major shareholder, Wan Shi Da Enterprises Limited, holds 210,000,000 shares, representing 75% of the issued share capital[83]. - The executive director, Mr. Tang Chengbo, has a beneficial interest in the shares held by Wan Shi Da Enterprises Limited, which he fully owns[83]. - No other directors or major executives held any additional interests or short positions in the company’s shares as of June 30, 2020[85]. Compliance and Governance - The audit committee reviewed the unaudited interim results for the six months ended June 30, 2020, confirming compliance with Hong Kong Generally Accepted Accounting Principles and full disclosure[88]. - The company did not redeem any of its listed securities nor did it purchase or sell any listed securities during the six months ended June 30, 2020[90]. Future Outlook - The company is currently evaluating the impact of new accounting standards on its performance and financial position, which may affect future reporting periods[19]. - The management will continue to focus on core competencies to maintain stable operations in the short term while preparing for opportunities during economic recovery[57]. - The group has implemented various health measures and business continuity arrangements to address workplace safety issues during the COVID-19 pandemic[55]. - The group has initiated new services during the review period, contributing positively to overall performance despite the challenges faced[55].

Financial Performance - Total revenue decreased from approximately HKD 36,623,000 for the three months ended March 31, 2019, to approximately HKD 30,375,000 for the three months ended March 31, 2020, representing a decline of about 17%[4] - Profit attributable to owners of the company decreased by approximately 56%, from HKD 2,534,000 in the same period of 2019 to HKD 1,103,000 in 2020[4] - Earnings per share for the three months ended March 31, 2020, was approximately HKD 0.39, down from HKD 0.91 in the same period of 2019[4] - Total revenue decreased from approximately HKD 36,600,000 for the three months ended March 31, 2019, to approximately HKD 30,400,000 for the three months ended March 31, 2020, primarily due to a decline in revenue from outsourced outbound customer contact services and personnel dispatch services[25] - Profit attributable to owners of the company decreased from approximately HKD 2,500,000 for the three months ended March 31, 2019, to approximately HKD 1,100,000 for the three months ended March 31, 2020, mainly due to the decrease in revenue during the review period[27] Revenue Breakdown - Revenue from outsourced inbound customer contact services was HKD 2,520,000, down from HKD 2,653,000 in 2019[11] - Revenue from outsourced outbound customer contact services decreased significantly from HKD 9,451,000 in 2019 to HKD 5,192,000 in 2020[11] - Revenue from personnel dispatch services fell from HKD 15,803,000 in 2019 to HKD 12,382,000 in 2020[11] - Revenue from financial services remained relatively stable at HKD 5,166,000 compared to HKD 5,061,000 in 2019[11] Expenses and Costs - Employee benefit expenses decreased from approximately HKD 24,500,000 for the three months ended March 31, 2019, to approximately HKD 21,800,000 for the three months ended March 31, 2020, primarily due to a reduction in hiring for personnel dispatch services[25] - Other operating expenses decreased from approximately HKD 7,200,000 for the three months ended March 31, 2019, to approximately HKD 4,000,000 for the three months ended March 31, 2020, mainly due to a reduction in outsourcing costs and lease expenses[25] - Depreciation and amortization expenses increased from approximately HKD 1,800,000 for the three months ended March 31, 2019, to approximately HKD 3,200,000 for the three months ended March 31, 2020[25] - Financial costs increased from approximately HKD 60,000 for the three months ended March 31, 2019, to approximately HKD 100,000 for the three months ended March 31, 2020[25] Dividends - The company did not recommend the declaration of an interim dividend for the three months ended March 31, 2020, compared to no dividend in 2019[4] - The company did not recommend the payment of any interim dividend for the three months ended March 31, 2020, consistent with the previous year[20] Future Outlook - The management anticipates that the negative impact on the customer contact center and financial services segments may continue for the remainder of the fiscal year due to the adverse business environment caused by the COVID-19 pandemic[22] - The management is optimistic about business and sales recovery as the COVID-19 situation gradually improves, with plans to expand and diversify operations while implementing cost-saving measures[24] Corporate Governance - The company has established a non-competition agreement to protect its interests and those of its shareholders, involving key executives and related companies[33] - The company has received written notifications from all parties regarding any new business opportunities that may compete with its existing operations[36] - There are no reported interests or conflicts of interest among directors or major shareholders in businesses that may compete with the company as of March 31, 2020[37] - The major shareholder, Wan Shi Da Enterprises Limited, is fully owned by Mr. Tang Chengbo, reinforcing his significant control over the company[40] Compliance and Audit - The audit committee reviewed the unaudited interim results for the three months ended March 31, 2020, and confirmed compliance with accounting policies and legal requirements[45] - There are no provisions in the company's articles of association or Cayman Islands law regarding preemptive rights for existing shareholders to purchase new shares[46]

Financial Performance - The group recorded a total revenue of approximately HKD 132 million for the fiscal year, a decrease of 6.6% compared to HKD 142 million in 2018[25]. - The net profit attributable to shareholders was approximately HKD 7.6 million, representing an increase of 92.4% from HKD 4 million in 2018[25]. - The group's total revenue decreased from approximately HKD 141.7 million in 2018 to about HKD 132.3 million in 2019, a reduction of approximately HKD 9.4 million[48]. - Total revenue for the year ended December 31, 2019, was HKD 132,333,000, a decrease from HKD 141,741,000 in 2018, representing a decline of approximately 6.5%[49]. - The annual profit increased from approximately HKD 3.9 million in 2018 to about HKD 7.6 million in 2019, despite other losses of around HKD 2 million offsetting some of the profit[47]. - The overall gross profit margin improved from approximately 11.4% in 2018 to 16.7% in 2019, primarily due to enhanced financial performance in the financial services segment[59]. - The profit attributable to the owners of the company increased from approximately HKD 3,900,000 for the year ended December 31, 2018, to approximately HKD 7,600,000 for the year ended December 31, 2019, primarily due to the expansion of asset management business and overall reduction in expenses[73]. Revenue Sources - The contact center business continued to account for a significant portion of the group's revenue, although it faced challenges due to budget reductions and project delays from certain clients[25]. - Financial services revenue surged from approximately HKD 6,772,000 in 2018 to HKD 21,029,000 in 2019, marking an increase of about 210%[56]. - Revenue from outsourced inbound customer contact services decreased from approximately HKD 16,400,000 in 2018 to HKD 11,800,000 in 2019, reflecting a decline of about 28.5%[50]. - Revenue from outsourced outbound customer contact services fell from approximately HKD 43,700,000 in 2018 to HKD 28,200,000 in 2019, a decrease of around 35.5%[52]. Business Environment and Challenges - The business environment in Hong Kong was challenging, with social unrest impacting local consumption and investment sentiment[28]. - Data security regulations, rising labor costs, and overall rental expenses continued to pose challenges to the contact center business[28]. - The short-term economic outlook for Hong Kong is challenging, with expected growth between -1.5% to 0.5% in 2020 due to various adverse factors[43]. - The management is actively reviewing and adjusting business strategies to prepare for upcoming challenges and opportunities[28]. Strategic Initiatives - The group aims to broaden its revenue base and enhance profitability through the newly established lending business[28]. - The financial services segment under Gear Financials contributed positively to the overall performance, with management planning to launch several exciting financial projects in the current year[25]. - The group plans to diversify and develop its customer contact center, system solutions, and financial services to prepare for foreseeable challenges[43]. - The group expects to secure a considerable number of securities trading, asset, and/or fund management projects and contracts in the current year, leveraging established local and mainland Chinese partnerships[29]. - The group established a new recruitment service company in 2019, aiming to extend its core business and create a new revenue source in the long term[29]. Corporate Governance - The company has maintained high levels of corporate governance, complying with all code provisions except for one related to the attendance of non-executive directors at board meetings[93]. - The board consists of two executive directors, one non-executive director, and three independent non-executive directors, ensuring a balanced structure with relevant expertise[95]. - The company has adopted a code of conduct for securities trading by directors, confirming compliance with the relevant regulations for the year ended December 31, 2019[94]. - The company has established various committees under the board to handle different aspects of its operations, including audit, remuneration, nomination, and risk management[146]. - The company emphasizes clear and timely communication with shareholders and investors, utilizing multiple channels such as annual general meetings, reports, and its website[154]. Environmental and Social Responsibility - The company has implemented an environmental policy aimed at responsible energy consumption, air emissions, waste disposal, and recycling, with ongoing training for employees on environmental awareness[158]. - In 2019, the company reported total nitrogen oxides emissions from vehicle fuel consumption at 3,430 grams, sulfur oxides at 53 grams, and particulate matter at 253 grams[161]. - The company recycled 1,834 kg of paper in 2019, equivalent to planting 47 saplings[171]. - Total greenhouse gas emissions amounted to 7,260 kg, with direct CO2 emissions at 6,014 kg and indirect emissions from electricity usage at approximately 423,846 kg in 2019[163][166]. - The company did not generate any hazardous waste in 2019[167]. Employee and Workplace Safety - Employee count as of December 31, 2019, was 753, with a focus on maintaining diversity in gender and age groups[185]. - The company implemented a cross-departmental committee led by senior management to monitor and report daily on health and safety measures due to the COVID-19 pandemic[198]. - The company provided masks and hand sanitizers at various workplace locations to ensure employee safety[198]. - Regular disinfection of major public areas was conducted, and temperature checks were performed for all individuals entering the workplace[198]. - Employee training and development are prioritized, with internal and external training courses sponsored to enhance skills in sales, HR management, and new technologies[200].

Financial Performance - The total revenue for the nine months ended September 30, 2019, was approximately HKD 100,001,000, a decrease of about 3.8% compared to HKD 103,925,000 for the same period in 2018[5] - The profit attributable to the owners of the company for the nine months ended September 30, 2019, was approximately HKD 7,285,000, an increase of approximately 506.6% compared to HKD 1,201,000 for the same period in 2018[5] - The earnings per share for the nine months ended September 30, 2019, was approximately HKD 2.6, compared to HKD 0.4 for the same period in 2018[5] - The revenue from financial services for the nine months ended September 30, 2019, was HKD 15,687,000, compared to HKD 2,106,000 for the same period in 2018[12] - The total comprehensive income for the nine months ended September 30, 2019, was HKD 7,285,000, compared to HKD 1,201,000 for the same period in 2018[7] - The operating profit for the nine months ended September 30, 2019, was HKD 9,265,000, compared to HKD 3,425,000 for the same period in 2018[7] Revenue Breakdown - The revenue from outsourced inbound customer contact services for the three months ended September 30, 2019, was HKD 2,998,000, down from HKD 3,681,000 for the same period in 2018[12] - The revenue from outsourced outbound customer contact services for the three months ended September 30, 2019, was HKD 3,608,000, down from HKD 10,373,000 for the same period in 2018[12] Dividends and Earnings - The company did not recommend the payment of an interim dividend for the nine months ended September 30, 2019, compared to no dividend in 2018[17] - The basic earnings per share for the nine months ended September 30, 2019, were approximately HKD 7,285,000, compared to HKD 1,201,000 for the same period in 2018[18] - The company did not recommend the payment of an interim dividend for the nine months ended September 30, 2019, consistent with the previous year[22] Expenses - The unaudited employee benefit expenses increased from approximately HKD 60,900,000 for the nine months ended September 30, 2018, to approximately HKD 67,500,000 for the same period in 2019[24] - The unaudited depreciation and amortization expenses rose from approximately HKD 6,700,000 to approximately HKD 9,300,000 for the same periods[26] Business Expansion - The company has expanded into lending services through a newly established wholly-owned subsidiary, which has obtained a money lender license under the Money Lenders Ordinance in Hong Kong[28] - The company aims to continue exploring opportunities, particularly in the financial services sector, to expand its business scope and revenue base[28] - The financial services segment has begun to grow and significantly contributed to the company's revenue and profit despite declines in other service segments[23] Corporate Governance - The audit committee reviewed the unaudited consolidated quarterly results for the nine months ended September 30, 2019, confirming compliance with accounting policies and legal requirements[46] - The company has not engaged in any arrangements allowing directors to benefit from purchasing shares or debt securities as of September 30, 2019[33] - There are no provisions in the company's articles of association or Cayman Islands law requiring the company to offer new shares to existing shareholders on a pro-rata basis[47] - The company has established a non-compete agreement to protect its interests and those of its shareholders[35] - No directors or major shareholders have interests in any competing businesses as of September 30, 2019[39] - The company has not disclosed any other interests or short positions held by directors or major executives in its shares or related securities as of September 30, 2019[43] Shareholder Information - As of September 30, 2019, the chairman and CEO hold a combined 210,000,000 shares, representing 75% of the company's issued share capital[41] Securities Transactions - No repurchase of listed securities occurred during the nine months ended September 30, 2019[49] - The company did not purchase or sell any of its listed securities during the reporting period[49] Reporting and Compliance - The report is available on the GEM website and the company's website for at least seven days from the date of publication[50] - The estimated tax rate for profits generated in Hong Kong was 16.5% for the nine months ended September 30, 2019, consistent with the previous year[15]

Financial Performance - The total revenue for the six months ended June 30, 2019, was approximately HKD 70,531,000, an increase of about 2.9% compared to HKD 68,510,000 for the same period in 2018[5] - The profit attributable to the owners of the company for the six months ended June 30, 2019, was approximately HKD 5,717,000, representing an increase of approximately 444.6% from HKD 1,050,000 in the same period of 2018[5] - Earnings per share for the six months ended June 30, 2019, was approximately HKD 0.02, compared to HKD 0.004 for the same period in 2018[5] - The operating profit for the six months ended June 30, 2019, was HKD 7,391,000, compared to HKD 2,462,000 for the same period in 2018[7] - The company reported a total comprehensive income of HKD 5,717,000 for the six months ended June 30, 2019, compared to HKD 1,050,000 for the same period in 2018[7] - The pre-tax profit for the six months ended June 30, 2019, was HKD 7,063 thousand, significantly up from HKD 2,273 thousand in the same period of 2018, reflecting a growth of approximately 210.4%[29] - The gross profit margin improved from approximately 8% for the six months ended June 30, 2018, to about 15.5% for the same period in 2019[57] - Profit attributable to owners increased by approximately 444.6% from about HKD 1,100,000 in the six months ended June 30, 2018, to approximately HKD 5,700,000 in the same period of 2019[67] Assets and Liabilities - Total assets less current liabilities as of June 30, 2019, amounted to HKD 119,542,000, an increase from HKD 113,923,000 as of December 31, 2018[11] - The net asset value attributable to the owners of the company as of June 30, 2019, was HKD 119,267,000, compared to HKD 113,579,000 as of December 31, 2018[11] - The total assets for the reporting segments amounted to HKD 97,346 thousand as of June 30, 2019, compared to HKD 88,290 thousand as of June 30, 2018, indicating an increase of approximately 10.4%[23] - The total liabilities for the reporting segments were HKD 37,179 thousand as of June 30, 2019[23] - Total trade payables as of June 30, 2019, were HKD 34,389,000, a decrease from HKD 50,135,000 as of December 31, 2018, reflecting a reduction of approximately 31.4%[46] Cash Flow - The company had cash and cash equivalents of HKD 35,800,000 as of June 30, 2019, down from HKD 47,848,000 as of December 31, 2018[9] - The net cash used in operating activities for the six months ended June 30, 2019, was HKD (11,266) thousand, a decrease from HKD 19,654 thousand in the same period of 2018[16] - The total cash and cash equivalents decreased by HKD 12,048 thousand for the six months ended June 30, 2019, compared to an increase of HKD 6,029 thousand in the same period of 2018[16] - The net cash used in investing activities for the six months ended June 30, 2019, was HKD (533) thousand, a decrease from HKD (13,101) thousand in the same period of 2018[16] - The net cash used in financing activities for the six months ended June 30, 2019, was HKD (249) thousand, a decrease from HKD (524) thousand in the same period of 2018[16] Employee Expenses - Employee benefit expenses for the six months ended June 30, 2019, were HKD 46,320,000, compared to HKD 39,176,000 for the same period in 2018[7] - Employee benefits expenses for the six months ended June 30, 2019, totaled HKD 48,423 thousand, an increase from HKD 41,152 thousand in the same period of 2018, representing a growth of approximately 17.5%[31] Dividends - The company did not declare any interim dividends for the period[14] - The board of directors did not recommend the payment of an interim dividend for the six months ended June 30, 2019, consistent with the previous year[38] Revenue Breakdown - Revenue from outsourced inbound customer contact services decreased by approximately 37.8% to about HKD 6,100,000 for the six months ended June 30, 2019, compared to HKD 9,800,000 in 2018[58] - Revenue from outsourced outbound customer contact services decreased by approximately 27.3% to about HKD 17,800,000 for the six months ended June 30, 2019, compared to HKD 24,500,000 in 2018[59] - Revenue from personnel dispatch services increased by approximately 8.8% to about HKD 29,100,000 for the six months ended June 30, 2019, compared to HKD 26,800,000 in 2018[62] - Financial services revenue significantly increased to approximately HKD 11,300,000 for the six months ended June 30, 2019, from HKD 1,300,000 in 2018, with a gross profit margin of about 38.4%[65] Corporate Governance - The company has complied with all provisions of the GEM Corporate Governance Code during the six-month period ending June 30, 2019[72] - The audit committee reviewed the unaudited interim results for the six months ending June 30, 2019, and confirmed compliance with Hong Kong Generally Accepted Accounting Principles[84] Shareholder Information - As of June 30, 2019, Mr. Tang Chengbo holds a beneficial interest in 210,000,000 shares, representing 75% of the issued share capital of the company[79] - The weighted average number of ordinary shares in issue remained constant at 280,000,000 for both periods under review[39] Other Financial Information - The company did not redeem any of its listed securities nor did it purchase or sell any of its listed securities during the six-month period ending June 30, 2019[85] - The company did not recognize any deferred tax liabilities in the financial statements due to the absence of significant timing differences[37] - The company recorded a significant decrease in related party transactions for property leasing expenses, amounting to HKD 443,000 for the six months ended June 30, 2019, down from HKD 1,279,000 in the same period of 2018[49] - The group maintained a current ratio of approximately 2.72 and a debt-to-asset ratio of 12.8% as of June 30, 2019, compared to 2.48 and 12.6% respectively at the end of 2018[70] - The group plans to continue growth strategies by strengthening fund management capabilities to explore new opportunities in the financial sector[55] - The group has successfully secured significant contracts for providing ongoing advisory services across various investment instruments, indicating a recovery in financial services performance[55] - As of June 30, 2019, the group has pledged approximately HKD 9,000,000 in bank deposits for bank financing and trade receivables financing[71]

Financial Performance - Total revenue increased from approximately HKD 32,320,000 for the three months ended March 31, 2018, to approximately HKD 36,623,000 for the three months ended March 31, 2019, representing a growth of about 10.8%[4] - Profit attributable to owners of the company for the three months ended March 31, 2019, was approximately HKD 2,534,000, a significant increase of approximately 723% compared to HKD 308,000 for the same period in 2018[4] - Earnings per share for the three months ended March 31, 2019, was approximately HKD 0.91, compared to HKD 0.11 for the same period in 2018[4] - Operating profit for the three months ended March 31, 2019, was HKD 3,160,000, compared to HKD 975,000 for the same period in 2018, indicating a substantial increase[6] - The company's total comprehensive income for the three months ended March 31, 2019, was HKD 2,534,000, consistent with the profit attributable to owners of the company[6] - Total revenue increased from approximately HKD 32,300,000 for the three months ended March 31, 2018, to approximately HKD 36,600,000 for the three months ended March 31, 2019, primarily driven by the financial services business[25] - Profit attributable to owners increased from approximately HKD 300,000 for the three months ended March 31, 2018, to approximately HKD 2,500,000 for the three months ended March 31, 2019, mainly due to the increase in revenue during the period[26] Expenses and Costs - Employee benefit expenses rose from approximately HKD 18,900,000 for the three months ended March 31, 2018, to approximately HKD 24,500,000 for the three months ended March 31, 2019, attributed to an increase in the number of employed agents after ceasing the use of outsourced agents[25] - Depreciation and amortization expenses decreased from approximately HKD 2,100,000 for the three months ended March 31, 2018, to approximately HKD 1,800,000 for the three months ended March 31, 2019[26] - Financial costs decreased from approximately HKD 100,000 for the three months ended March 31, 2018, to approximately HKD 62,000 for the three months ended March 31, 2019[26] - The company reported financial expenses of HKD 62,000 for the three months ended March 31, 2019, compared to HKD 148,000 for the same period in 2018[6] Dividend Policy - The company did not recommend the declaration of an interim dividend for the three months ended March 31, 2019, compared to no dividend declared for the same period in 2018[4] - The company does not recommend the payment of any interim dividend for the three months ended March 31, 2019, consistent with the previous year[23] Business Strategy and Opportunities - The demand for inbound customer services continues to rise, and the company has enhanced its team structure and facilities to achieve growth[28] - The company plans to explore more opportunities to expand its financial services business and trading volume, particularly in the context of Hong Kong's role as an asset management center under the Greater Bay Area framework[28] - The company will continue to focus on personnel dispatch services as a key business strategy for future expansion[28] Shareholding and Governance - As of March 31, 2019, the company’s major shareholder, Mr. Tang Chengbo, holds 210,000,000 shares, representing 75% of the issued share capital[34] - The shares held by Mr. Tang Chengbo are owned through Master Enterprises Limited, which he fully and beneficially owns[35] - No other directors or major executives held any additional interests or short positions in the company’s shares as of March 31, 2019[37] - The company has been compliant with all provisions of the GEM Corporate Governance Code during the review period[29] Audit and Compliance - The audit committee reviewed the unaudited interim results for the three months ended March 31, 2019, confirming compliance with accounting policies and sufficient disclosure[40] - The company did not redeem any of its listed securities during the three months ended March 31, 2019, nor did it or any of its subsidiaries purchase or sell any listed securities[40] Revenue Breakdown - Revenue breakdown for the three months ended March 31, 2019, included HKD 2,653,000 from inbound customer contact services, HKD 9,451,000 from outbound customer contact services, and HKD 15,803,000 from personnel dispatch services[12] Taxation - The estimated taxable profit in Hong Kong for the three months ended March 31, 2019, was subject to a tax rate of 16.5%, the same as in 2018[15] Share Information - The weighted average number of ordinary shares in issue for the three months ended March 31, 2019, was 280,000,000 shares, unchanged from the same period in 2018[18]

Financial Performance - Revenue for the year reached HKD 141.7 million, a slight decrease of approximately 3.3%[26] - Profit increased by 253.9% to approximately HKD 3.9 million, driven by high-margin contact center projects and improved financial performance in the financial services sector[26] - The group's total revenue decreased from approximately HKD 146.6 million in the year ended December 31, 2017, to approximately HKD 141.7 million in the year ended December 31, 2018, a reduction of about HKD 4.9 million[50] - The profit for the year increased from approximately HKD 1.1 million for the year ended December 31, 2017, to approximately HKD 3.9 million for the year ended December 31, 2018[49] - Financial services revenue surged from approximately HKD 700,000 for the year ended December 31, 2017, to approximately HKD 6,800,000 for the year ended December 31, 2018, driven by contributions from asset management services[58] Revenue Breakdown - Revenue from related services increased by approximately 18% compared to the previous year, reflecting improved recruitment capabilities and efficiency[29] - The revenue from outsourced inbound customer contact services was HKD 16.4 million with a gross margin of 11.5% in 2018, compared to HKD 10.5 million and 7.2% in 2017[51] - The revenue from outsourced outbound customer contact services was HKD 43.7 million with a gross margin of 30.8% in 2018, down from HKD 66.4 million and 45.3% in 2017[51] - The revenue from personnel dispatch services increased to HKD 59.7 million with a gross margin of 42.1% in 2018, compared to HKD 50.4 million and 34.4% in 2017[51] - The revenue from outsourced inbound customer contact services increased from approximately HKD 10,500,000 for the year ended December 31, 2017, to HKD 16,400,000 for the year ended December 31, 2018, due to increased demand[53] - The revenue from outsourced outbound customer contact services decreased from approximately HKD 66,400,000 for the year ended December 31, 2017, to approximately HKD 43,700,000 for the year ended December 31, 2018, reflecting a challenging business environment[54] - The revenue from personnel dispatch services rose from approximately HKD 50,400,000 for the year ended December 31, 2017, to approximately HKD 59,700,000 for the year ended December 31, 2018, indicating strong demand[55] Strategic Initiatives - The company adopted a diversified strategy to manage risks and expand its business, including outsourcing, dispatch, and equipment management services[26] - The company plans to continue maintaining its contact center systems and services while developing its own financial products and collaborating with other entities[27] - The group plans to focus resources on potential growth areas such as personnel dispatch services and the Weisi system-related services and sales[45] - The group aims to establish and manage multiple funds through Jiyou Asset Management, including a lender fund expected to launch in Q2 2019[45] - The group acquired Jiyou Asset Management for approximately HKD 6 million to expand its financial platform, which is involved in asset management activities valued at approximately HKD 4.3 billion[43] Corporate Governance - The company has complied with all corporate governance code provisions except for one specific provision regarding non-executive directors' attendance at board meetings[94] - The board consists of two executive directors, one non-executive director, and three independent non-executive directors, ensuring a balanced structure with relevant expertise[96] - The company is committed to maintaining high levels of corporate governance to enhance transparency and accountability to shareholders[94] - All directors confirmed compliance with the securities trading code during the year ending December 31, 2018[95] - The company has established a code of conduct for directors' securities trading, aligning with GEM listing rules[95] Environmental Impact - The total direct greenhouse gas emissions from vehicle use amounted to 7,900 kg in 2018, with CO2 emissions being 6,544 kg[153] - The company implemented policies to reduce environmental impact, such as using unleaded gasoline and encouraging public transport[156] - Indirect greenhouse gas emissions from electricity usage were approximately 431,268 kg in 2018[157] - The company aims to enhance stakeholder relationships and create business value through environmental and social governance initiatives[151] - The company generated approximately 1,860 kilograms of paper waste in 2018, implementing various guidelines to reduce paper usage[165] Employee Engagement and Safety - The total number of employees rose from 525 in 2017 to 688 in 2018, indicating a growth in workforce[170] - The company has established policies to ensure compliance with employment regulations, including the Employment Ordinance and the Minimum Wage Ordinance[179] - Various employee engagement activities were organized in 2018, including sports events and social gatherings, to foster a positive work environment[180] - The company emphasizes the importance of employee health and safety, implementing annual fire drills and ensuring clear emergency exit routes[184] - In 2018, the company recorded 6 work-related injuries, resulting in approximately 57 lost workdays[185]