Concentrix Corporation (NASDAQ:CNXC) Q1 2022 Results Conference Call March 30, 2022 9:00 AM ET Company Participants David Stein - VP, IR Chris Caldwell - President, CEO Andre Valentine - CFO Conference Call Participants Ruplu Bhattacharya - Bank of America Vincent Colicchio - Barrington Research Operator Hello. Thank you for standing by, and welcome to Concentrix' Fiscal First Quarter 2022 Financial Results Conference Call. [Operator Instructions] Please be advised that today's conference may be recorded. [ ...

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Service Source International, Inc. (SREV) Q4 2021 Earnings Conference Call February 23, 2022 4:30 PM ET Company Participants Gary Moore – Chairman & Chief Executive Officer Chad Lyne – Chief Financial Officer Elise Brassell – Head of Corporate Communications Conference Call Participants Kyle Bauser – Colliers Operator Good day and welcome to the ServiceSource Fourth Quarter 2021 Earnings Call. At this time, all participants are in a listen-only mode. After the speakers' presentation, there will be a questio ...

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ServiceSource International, Inc. (SREV) Q3 2021 Earnings Conference Call November 2, 2021 4:30 PM ET Company Participants Elise Brassell - Head of Corporate Communications Gary Moore - Chairman & Chief Executive Officer Chad Lyne - Chief Financial Officer Conference Call Participants Operator Good day, and thank you for standing by. Welcome to the ServiceSource International's Third Quarter 2021 Earnings Conference Call. At this time, all participants are in a listen-only mode. After the speakers' presenta ...

UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended August 31, 2021 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from _____________ to _____________ Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Se ...

Q2 2021 Performance - Revenue was $46.3 million, a decrease of $1.3 million or 2.8% year-over-year, but a 2.9% sequential increase from Q1 2021[12] - Non-GAAP Cost of Revenue was $33.2 million, favorably down $0.1 million, or 0.2%, year-over-year[14] - Non-GAAP Gross Profit decreased by 180 bps year-over-year[11, 14] - Adjusted EBITDA was $(0.2) million, an increase of $0.3 million year-over-year[11, 17] Business Highlights - The company successfully renewed or extended approximately 97% of the contract value that was up for renewal during the first six months of the year[9, 11] - New bookings increased by approximately 7% year-over-year on a trailing twelve-month basis[9] - The company signed expansions with three of its top ten clients, each exceeding $1 million of expected contract value[10] Financial Position - Cash balance was $34.8 million, a decrease of $1.7 million compared to the previous quarter[18] - Debt remained unchanged at $15.0 million compared to the previous quarter[18] - Free Cash Flow decreased by $3.1 million year-over-year to $(1.5) million[18] Future Outlook - The company expects to report year-over-year revenue growth in the third or fourth quarter[20]

Financial Data and Key Metrics Changes - Revenue for Q2 2021 was $46.3 million, down $1.3 million or 2.8% year-over-year, a significant improvement from the 10.2% contraction reported in the previous quarter [23] - The company reported a sequential revenue increase of 2.9% from Q1 to Q2, marking the first time since 2018 that top-line growth was reported from Q1 to Q2 [23] - Non-GAAP gross profit was $13.1 million, representing a margin of 28.4%, down approximately 180 basis points year-over-year due to higher recruiting and personnel-related expenses [24] Business Line Data and Key Metrics Changes - The sales engine is becoming more consistent and predictable, with bookings up approximately 7% on a trailing 12-month basis compared to the prior period [19] - The company successfully renewed or extended approximately 97% of the $70 million contract value up for renewal in the first half of the year, resulting in a net retention rate exceeding 100% [20] Market Data and Key Metrics Changes - The company is seeing a shift in client sentiment towards a more positive outlook, particularly in the small-to-midsize segment, which is showing signs of stronger footing compared to the start of the year [7] - There is an increasing trend of larger enterprises turning to outsourcing for various services, which presents new opportunities for the company [32] Company Strategy and Development Direction - The company has enhanced its solution suite and go-to-market strategy to be more focused and effective, transforming its delivery model to be virtual-first and digitally enabled [8] - The focus is on building long-term relationships with clients, positioning the company as a strategic partner rather than just a service provider [9] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the pipeline, indicating that the company is well-positioned to capitalize on a large and growing opportunity for its solutions [22] - The company aims to return to growth in the second half of the year, with expectations of year-over-year revenue growth in Q3 or Q4 [29] Other Important Information - The company ended Q2 with $34.8 million in cash and cash equivalents, having paid off a $15 million revolving credit facility and entered into a new $35 million facility with Bank of America [28] Q&A Session Summary Question: Are you seeing larger enterprises turning to outsourcing? - Management acknowledged the opportunity and noted that they are already working with some of the largest enterprise tech companies [33][34] Question: What is the current sentiment among clients regarding urgency and demand? - Management reported a strong pipeline and high net promoter scores, indicating increased confidence and demand from clients [36] Question: Can you provide guidance on expected growth for the second half of the year? - Management refrained from providing specific numbers but reiterated the expectation of returning to growth in the second half of the year [39] Question: What is the outlook for gross margins moving forward? - Management indicated that while there are pressures on gross margins due to higher recruiting costs, they remain confident in achieving long-term targets of 38% gross margins [40][42]

UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended May 31, 2021 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from _____________ to _____________ | --- | --- | --- | |-------------------------------------------------------------------------|---------------------------------- ...

ServiceSource International, Inc. (SREV) Q1 2021 Results Conference Call April 29, 2021 9:30 AM ET Company Participants Elise Brassell - Head, Corporate Communications Gary Moore - Chairman and CEO Chad Lyne - CFO Conference Call Participants Josh Vogel - Sidoti & Company Jim Kennedy - Marathon Capital Operator Good day, ladies and gentlemen, and thank you for standing by. Welcome to the ServiceSource First Quarter 2021 Earnings Conference Call. [Operator Instructions] As a reminder, this conference call is ...