[Executive Summary](index=1&type=section&id=1.%20Executive%20Summary) [Second Quarter Fiscal 2025 Highlights](index=1&type=section&id=1.1%20Second%20Quarter%20Fiscal%202025%20Highlights) Concentrix exceeded its revenue guidance for Q2 FY2025 and subsequently raised its full-year growth outlook, generating $200.3 million in adjusted free cash flow and anticipating over $240 million in shareholder returns for fiscal 2025 - Exceeded revenue guidance for the quarter and raised full year growth outlook[5](index=5&type=chunk) - Generated **$200.3 million** in adjusted free cash flow for the quarter, on track to deliver **$625 million to $650 million** for the year[5](index=5&type=chunk)[6](index=6&type=chunk) - Expects to return more than **$240 million** to shareholders in fiscal 2025 through share repurchases and dividends[5](index=5&type=chunk) - Saw ongoing momentum for the Company's iX Product Suite[5](index=5&type=chunk) [CEO Commentary](index=2&type=section&id=1.2%20CEO%20Commentary) CEO Chris Caldwell highlighted Q2 revenue outperformance despite mid-quarter volatility, expressing optimism for accelerated client activity and improving margins in the second half, with AI investments on track to be accretive by year-end - Outperformed expectations on revenue growth in Q2 despite some mid-quarter volatility[7](index=7&type=chunk) - Anticipates an accelerated pace of activity with existing and new clients and improving margins in the second half of the year[7](index=7&type=chunk) - AI investments are on pace to be accretive to the business by year-end as planned[7](index=7&type=chunk) [Second Quarter Fiscal 2025 Financial Results](index=1&type=section&id=2.%20Second%20Quarter%20Fiscal%202025%20Financial%20Results) [Key Financial Metrics (GAAP & Non-GAAP)](index=1&type=section&id=2.1%20Key%20Financial%20Metrics%20(GAAP%20%26%20Non-GAAP)) Concentrix reported Q2 FY2025 revenue of $2,417.4 million, a 1.5% increase year-on-year, with GAAP operating income and net income declining, while non-GAAP diluted EPS slightly increased, and non-GAAP operating income and Adjusted EBITDA decreased due to temporary program pauses and strategic investments Three Months Ended May 31, 2025 vs. May 31, 2024 | Metric | May 31, 2025 ($M) | May 31, 2024 ($M) | Change (%) | | :-------------------------------- | :---------------- | :---------------- | :--------- | | Revenue | 2,417.4 | 2,380.7 | 1.5 % | | Operating income | 148.3 | 150.2 | (1.3)% | | Non-GAAP operating income (1) | 303.7 | 321.1 | (5.4)% | | Operating margin | 6.1 % | 6.3 % | -20 bps | | Non-GAAP operating margin (1) | 12.6 % | 13.5 % | -90 bps | | Net income | 42.1 | 66.8 | (37.0)% | | Non-GAAP net income (1) | 179.6 | 183.1 | (1.9)% | | Adjusted EBITDA (1) | 357.3 | 379.6 | (5.9)% | | Adjusted EBITDA margin (1) | 14.8 % | 15.9 % | -110 bps | | Diluted earnings per common share | 0.63 | 0.98 | (35.7)% | | Non-GAAP diluted earnings per common share (1) | 2.70 | 2.69 | 0.4 % | - Non-GAAP operating income decreased primarily due to temporary program pauses mid-quarter and investments ahead of expected accelerated growth in the second half of the year[6](index=6&type=chunk) [Revenue by Segment](index=7&type=section&id=2.2%20Revenue%20by%20Segment) In Q2 FY2025, the Technology and consumer electronics segment remained the largest revenue contributor with 1% growth, while Retail, travel and e-commerce, and Communications and media segments both grew by 3%, Healthcare remained flat, and 'Other' saw a slight decline Revenue by Segment (Three Months Ended May 31, 2025 vs. May 31, 2024) | Segment | May 31, 2025 ($K) | May 31, 2024 ($K) | % Change | | :-------------------------------- | :---------------- | :---------------- | :--------- | | Technology and consumer electronics | 662,719 | 658,268 | 1 % | | Retail, travel and e-commerce | 583,782 | 568,081 | 3 % | | Communications and media | 392,963 | 381,253 | 3 % | | Banking, financial services and insurance | 384,015 | 377,723 | 2 % | | Healthcare | 176,386 | 176,673 | — % | | Other | 217,506 | 218,718 | (1)% | | **Total revenue** | **2,417,371** | **2,380,716** | **2 %** | [Cash Flow and Shareholder Returns](index=1&type=section&id=2.3%20Cash%20Flow%20and%20Shareholder%20Returns) Concentrix generated $236.5 million in cash flow from operations and $200.3 million in adjusted free cash flow during Q2 FY2025, continuing its shareholder return program through quarterly dividends and share repurchases - Cash flow provided by operations was **$236.5 million** in the quarter[6](index=6&type=chunk) - Adjusted free cash flow was **$200.3 million** in the quarter[6](index=6&type=chunk) - Paid a **$0.33275 per share** quarterly dividend on May 6, 2025[12](index=12&type=chunk) - Repurchased approximately **920,000 common shares** in Q2 at a cost of **$45.0 million**, averaging **$49.09 per share**[12](index=12&type=chunk) [Business Outlook](index=2&type=section&id=3.%20Business%20Outlook) [Third Quarter Fiscal 2025 Expectations](index=2&type=section&id=3.1%20Third%20Quarter%20Fiscal%202025%20Expectations) For the third quarter of fiscal 2025, Concentrix forecasts reported revenue between $2.445 billion and $2.470 billion, with an implied constant currency revenue growth of 1.0% to 2.0%, and non-GAAP EPS projected in the range of $2.80 to $2.91 Third Quarter Fiscal 2025 Forecasts | Metric | Low ($M) | High ($M) | | :-------------------------------- | :--------- | :---------- | | Reported Revenue | 2,445 | 2,470 | | Constant Currency Revenue Growth | 1.0 % | 2.0 % | | Operating Income | 162.2 | 172.2 | | Non-GAAP Operating Income | 318 | 328 | | Non-GAAP EPS | 2.80 | 2.91 | | Effective Tax Rate | ~25.5% | ~25.5% | [Full Year Fiscal 2025 Expectations](index=2&type=section&id=3.2%20Full%20Year%20Fiscal%202025%20Expectations) Concentrix has raised its full-year fiscal 2025 reported revenue outlook to $9.720 billion to $9.815 billion, expecting constant currency growth of 1.0% to 2.0%, and projects non-GAAP EPS of $11.53 to $11.76 and adjusted free cash flow of $625 million to $650 million Full Year Fiscal 2025 Forecasts | Metric | Low ($M) | High ($M) | | :-------------------------------- | :--------- | :---------- | | Reported Revenue | 9,720 | 9,815 | | Constant Currency Revenue Growth | 1.0 % | 2.0 % | | Operating Income | 675 | 695 | | Non-GAAP Operating Income | 1,300 | 1,320 | | Non-GAAP EPS | 11.53 | 11.76 | | Effective Tax Rate | ~25% | ~25% | - Expects to generate approximately **$625 million to $650 million** of adjusted free cash flow in fiscal year 2025[11](index=11&type=chunk) - Expects to return approximately **$240 million** to shareholders in fiscal 2025 through share repurchases and dividends[11](index=11&type=chunk) [Shareholder Programs](index=2&type=section&id=4.%20Shareholder%20Programs) [Quarterly Dividend](index=2&type=section&id=4.1%20Quarterly%20Dividend) Concentrix paid a quarterly dividend of $0.33275 per share on May 6, 2025, and its Board of Directors has declared the same dividend amount payable on August 5, 2025 - Paid a **$0.33275 per share** quarterly dividend on May 6, 2025[12](index=12&type=chunk) - Declared a quarterly dividend of **$0.33275 per share** payable on August 5, 2025[12](index=12&type=chunk) [Share Repurchase Program](index=2&type=section&id=4.2%20Share%20Repurchase%20Program) In the second quarter, Concentrix repurchased approximately 920,000 common shares for $45.0 million under its existing program, with $537.3 million remaining authorized for future repurchases - Repurchased approximately **920,000 common shares** in the second quarter at a cost of **$45.0 million**[12](index=12&type=chunk) - Average cost per share for repurchases was **$49.09**[12](index=12&type=chunk) - Remaining share repurchase authorization was **$537.3 million** as of May 31, 2025[12](index=12&type=chunk) [Company Information & Disclosures](index=3&type=section&id=5.%20Company%20Information%20%26%20Disclosures) [About Concentrix](index=3&type=section&id=5.1%20About%20Concentrix) Concentrix Corporation is a Fortune 500 global technology and services leader, providing human-centered, tech-powered, and intelligence-fueled end-to-end solutions to over 2,000 clients across 70+ markets, aiming to transform how companies connect, interact, and grow - Concentrix Corporation is a Fortune 500 global technology and services leader[17](index=17&type=chunk) - Provides human-centered, tech-powered, intelligence-fueled, fully integrated, end-to-end solutions[17](index=17&type=chunk) - Serves over **2,000 clients** across **70+ markets**, helping them solve business challenges and redefine success[17](index=17&type=chunk) [Use of Non-GAAP Information](index=3&type=section&id=5.2%20Use%20of%20Non-GAAP%20Information) Concentrix utilizes various non-GAAP financial measures, such as constant currency revenue growth, non-GAAP operating income/margin, Adjusted EBITDA/margin, non-GAAP net income, free cash flow, adjusted free cash flow, and non-GAAP diluted EPS, to provide investors with a clearer understanding of its core operating performance and to facilitate period-to-period comparisons by excluding certain non-recurring or non-cash items - Non-GAAP measures are used to better assess and understand base operating performance, especially for period-to-period comparisons and future planning[19](index=19&type=chunk) - Key non-GAAP measures include constant currency revenue growth, non-GAAP operating income/margin, Adjusted EBITDA/margin, non-GAAP net income, free cash flow, adjusted free cash flow, and non-GAAP diluted EPS[18](index=18&type=chunk)[21](index=21&type=chunk) - Adjustments typically exclude acquisition-related and integration expenses, amortization of intangible assets, share-based compensation, certain debt costs, imputed interest, legal settlement costs, changes in acquisition contingent consideration, foreign currency gains/losses, and related tax effects[18](index=18&type=chunk)[21](index=21&type=chunk) [Safe Harbor Statement](index=4&type=section&id=5.3%20Safe%20Harbor%20Statement) This news release contains forward-looking statements regarding Concentrix's future financial condition, growth, profitability, and strategic initiatives, which are inherently uncertain and subject to substantial risks and uncertainties that could cause actual results to differ materially from expectations, and the company does not undertake to update them - Includes forward-looking statements about future financial condition, growth, profitability, operations, cash flows, and strategic initiatives[20](index=20&type=chunk)[22](index=22&type=chunk) - Statements are inherently uncertain and involve substantial risks and uncertainties, including general economic conditions, cyberattacks, new technologies (AI), regulatory changes, and acquisition integration[22](index=22&type=chunk) - The Company does not undertake a duty to update forward-looking statements[22](index=22&type=chunk) [Consolidated Financial Statements](index=6&type=section&id=6.%20Consolidated%20Financial%20Statements) [Consolidated Balance Sheets](index=6&type=section&id=6.1%20Consolidated%20Balance%20Sheets) As of May 31, 2025, Concentrix reported total assets of $12.396 billion, an increase from $11.991 billion at November 30, 2024, with total liabilities also increasing to $8.117 billion and total stockholders' equity growing to $4.279 billion Consolidated Balance Sheet (May 31, 2025 vs. November 30, 2024) | Metric | May 31, 2025 ($K) | November 30, 2024 ($K) | | :-------------------------- | :---------------- | :------------------- | | Cash and cash equivalents | 342,759 | 240,571 | | Accounts receivable, net | 2,061,412 | 1,926,737 | | Total current assets | 3,170,669 | 2,842,424 | | Goodwill | 5,131,900 | 4,986,967 | | Intangible assets, net | 2,156,035 | 2,286,940 | | Total assets | 12,396,060 | 11,991,438 | | Total current liabilities | 1,973,365 | 1,995,813 | | Long-term debt, net | 4,862,425 | 4,733,056 | | Total liabilities | 8,117,360 | 7,951,714 | | Total stockholders' equity | 4,278,700 | 4,039,724 | [Consolidated Statements of Operations](index=7&type=section&id=6.2%20Consolidated%20Statements%20of%20Operations) For the three months ended May 31, 2025, total revenue was $2.417 billion, with net income of $42.1 million, a 37% decrease year-over-year, while for the six-month period, total revenue was $4.790 billion, with net income of $112.4 million, a 6% decrease compared to the prior year Consolidated Statements of Operations (Three Months Ended May 31, 2025 vs. May 31, 2024) | Metric | May 31, 2025 ($K) | May 31, 2024 ($K) | % Change | | :-------------------------------- | :---------------- | :---------------- | :--------- | | Total revenue | 2,417,371 | 2,380,716 | 2 % | | Gross profit | 848,148 | 857,569 | (1)% | | Operating income | 148,345 | 150,170 | (1)% | | Income before income taxes | 51,721 | 87,128 | (41)% | | Net income | 42,093 | 66,834 | (37)% | | Diluted EPS | 0.63 | 0.98 | - | Consolidated Statements of Operations (Six Months Ended May 31, 2025 vs. May 31, 2024) | Metric | May 31, 2025 ($K) | May 31, 2024 ($K) | % Change | | :-------------------------------- | :---------------- | :---------------- | :--------- | | Total revenue | 4,789,593 | 4,783,464 | — % | | Gross profit | 1,704,047 | 1,714,098 | (1)% | | Operating income | 317,212 | 298,609 | 6 % | | Income before income taxes | 152,513 | 159,952 | (5)% | | Net income | 112,350 | 118,936 | (6)% | | Diluted EPS | 1.68 | 1.74 | - | [Reconciliation of GAAP to Non-GAAP Measures](index=8&type=section&id=6.3%20Reconciliation%20of%20GAAP%20to%20Non-GAAP%20Measures) This section provides detailed reconciliations of GAAP financial measures to their non-GAAP counterparts, including operating income, Adjusted EBITDA, net income, diluted EPS, and free cash flow, by adjusting for various non-recurring and non-cash items to offer a clearer view of underlying business performance [Operating Income and Adjusted EBITDA Reconciliation](index=8&type=section&id=6.3.1%20Operating%20Income%20and%20Adjusted%20EBITDA%20Reconciliation) Operating Income Reconciliation (Three Months Ended May 31, 2025) | Metric | Amount ($K) | | :-------------------------------- | :---------- | | Operating income (GAAP) | 148,345 | | Acquisition-related and integration expenses | 16,808 | | Step-up depreciation | 2,536 | | Amortization of intangibles | 109,158 | | Share-based compensation | 26,862 | | **Non-GAAP operating income** | **303,709** | Adjusted EBITDA Reconciliation (Three Months Ended May 31, 2025) | Metric | Amount ($K) | | :-------------------------------- | :---------- | | Net income | 42,093 | | Interest expense and finance charges, net | 75,406 | | Provision for income taxes | 9,628 | | Other expense (income), net | 21,218 | | Acquisition-related and integration expenses | 16,808 | | Step-up depreciation | 2,536 | | Amortization of intangibles | 109,158 | | Share-based compensation | 26,862 | | Depreciation (exclusive of step-up depreciation) | 53,615 | | **Adjusted EBITDA** | **357,324** | [Net Income and EPS Reconciliation](index=9&type=section&id=6.3.2%20Net%20Income%20and%20EPS%20Reconciliation) Non-GAAP Net Income Reconciliation (Three Months Ended May 31, 2025) | Metric | Amount ($K) | | :-------------------------------- | :---------- | | Net income (GAAP) | 42,093 | | Acquisition-related and integration expenses | 16,808 | | Step-up depreciation | 2,536 | | Debt costs | 1,102 | | Imputed interest related to sellers' note | 4,503 | | Legal settlement costs | 2,000 | | Change in acquisition contingent consideration | 8,691 | | Foreign currency losses (gains), net | 10,789 | | Amortization of intangibles | 109,158 | | Share-based compensation | 26,862 | | Income taxes related to the above | (44,931) | | **Non-GAAP net income** | **179,611** | Non-GAAP Diluted EPS Reconciliation (Three Months Ended May 31, 2025) | Metric | Amount ($) | | :-------------------------------- | :--------- | | Diluted EPS (GAAP) | 0.63 | | Acquisition-related and integration expenses | 0.25 | | Step-up depreciation | 0.04 | | Debt costs | 0.02 | | Imputed interest related to sellers' note | 0.07 | | Legal settlement costs | 0.03 | | Change in acquisition contingent consideration | 0.13 | | Foreign currency losses (gains), net | 0.16 | | Amortization of intangibles | 1.64 | | Share-based compensation | 0.40 | | Income taxes related to the above | (0.67) | | **Non-GAAP diluted EPS** | **2.70** | [Free Cash Flow Reconciliation](index=11&type=section&id=6.3.3%20Free%20Cash%20Flow%20Reconciliation) Free Cash Flow Reconciliation (Three Months Ended May 31, 2025) | Metric | Amount ($K) | | :-------------------------------- | :---------- | | Net cash provided by operating activities | 236,536 | | Purchases of property and equipment | (55,792) | | **Free cash flow** | **180,744** | | Change in outstanding factoring balances | 19,542 | | **Adjusted free cash flow** | **200,286** |

Core Insights - Concentrix Corporation reported financial results for the fiscal second quarter ended May 31, 2025, showing a revenue increase of 1.5% year-on-year, despite a decline in net income and operating income [1][4][7]. Financial Performance - Revenue for the second quarter was $2,417.4 million, up from $2,380.7 million in the same quarter last year, reflecting a 1.5% increase [2][7]. - Operating income decreased to $148.3 million, or 6.1% of revenue, compared to $150.2 million, or 6.3% of revenue, in the prior year [2][7]. - Non-GAAP operating income was $303.7 million, down 5.4% from $321.1 million, with a margin of 12.6% compared to 13.5% in the previous year [2][7]. - Net income fell by 37% to $42.1 million from $66.8 million year-on-year [2][7]. - Non-GAAP net income was $179.6 million, a slight decrease of 1.9% from $183.1 million [2][7]. - Adjusted EBITDA was $357.3 million, down 5.9% from $379.6 million, with an adjusted EBITDA margin of 14.8% compared to 15.9% [2][7]. Shareholder Returns - The company paid a quarterly dividend of $0.33275 per share on May 6, 2025, and declared another dividend of the same amount payable on August 5, 2025 [5][6]. - Concentrix repurchased approximately 920,000 common shares for $45 million at an average cost of $49.09 per share, with a remaining share repurchase authorization of $537.3 million [6][8]. Business Outlook - The company exceeded revenue guidance for the quarter and raised its full-year growth outlook, expecting to generate $625 million to $650 million in adjusted free cash flow for fiscal 2025 [6][12]. - Concentrix anticipates returning over $240 million to shareholders through share repurchases and dividends in fiscal 2025 [6][12]. - The company expects third-quarter revenue to be between $2.445 billion and $2.470 billion, with constant currency growth of 1.0% to 2.0% [16].

Earnings Report - Concentrix Corporation is set to release its second-quarter earnings results on June 26, with expected earnings of $2.75 per share, an increase from $2.69 per share in the same period last year [1] - The company projects quarterly revenue to remain stable at $2.38 billion, unchanged from the previous year [1] Previous Performance - In the previous quarter reported on March 26, Concentrix achieved earnings of $2.79 per share, surpassing the analyst consensus estimate of $2.58 [2] - Quarterly revenue for that period was $2.37 billion, exceeding the analyst consensus estimate of $2.36 billion, although it was a slight decline from $2.4 billion in the same quarter last year [2] - Following the earnings report, Concentrix shares increased by 0.2%, closing at $54.17 [2] Analyst Ratings - Canaccord Genuity analyst Joseph Vafi maintained a Buy rating on Concentrix but reduced the price target from $100 to $80 [5] - Baird analyst David Koning initiated coverage with an Outperform rating and set a price target of $70 [5]

Core Insights - Concentrix Corporation has been awarded the "Intelligent Personal Assistant of the Year" at the 2025 AI Breakthrough Awards for its iX Hello AI-powered application, highlighting its innovative contributions to the AI market [1][3] Company Overview - Concentrix Corporation is a Fortune 500® company that provides technology and services solutions, helping over 2,000 clients across various industries to address their business challenges [7] - The company focuses on delivering integrated, end-to-end solutions that enhance enterprise efficiency and customer engagement [7] Product Features - The iX Hello application enables organizations to create customizable, GenAI-powered virtual assistants that are smart, multimodal, and intuitive, tailored for various needs such as customer and employee interactions [2] - It offers no-code setup and can be deployed across enterprises within days, integrating seamlessly with systems like Salesforce and Microsoft, and supports hybrid cloud environments [2] Industry Recognition - The AI Breakthrough Awards program received over 5,000 nominations from more than 20 countries, emphasizing the rapid growth and significance of AI technology in the 21st century [3][4] - The award recognizes the most impactful technologies and innovations in AI, covering various categories including Generative AI, Natural Language Processing, and more [3][5]

Core Insights - Concentrix Corporation (NASDAQ: CNXC) is identified as an undervalued tech company with strong fundamentals and signs of improvement [1] - The company generates real cash and has recovering margins, utilizing AI operationally across over 1,000 customers in various sectors including banking, insurance, and technology [1] - Following the merger with Webhelp, Concentrix's financial profile has enhanced significantly [1] Financial Performance - Concentrix demonstrates solid cash generation capabilities and improving profit margins [1] - The operational use of AI across a diverse customer base indicates a strategic advantage in enhancing service delivery and efficiency [1] Strategic Positioning - The merger with Webhelp has positioned Concentrix favorably within the tech sector, potentially leading to increased market share and operational synergies [1] - The focus on AI integration suggests a commitment to innovation and adapting to market demands [1]

Group 1 - Concentrix Corporation (NASDAQ: CNXC) is identified as a global leader in customer experience, currently perceived as materially undervalued despite its scale, diversification, and strong free cash flow generation [1] - The company has one of the lowest valuations in its peer group, which presents a potential investment opportunity [1] - Concentrix is introducing new AI-enabled offerings, which may enhance its competitive position and growth prospects [1] Group 2 - The investment approach highlighted focuses on macroeconomic analysis and valuation models, emphasizing financial structure, free cash flow generation, and capital allocation discipline [1] - There is a particular interest in companies undergoing transformation or recovery, where the risk/reward profile is favorable over a 2–3 year horizon [1] - The aim is to publish in-depth investment theses on undervalued equities and special situation plays that may not be widely recognized by investors [1]

NEWARK, Calif., June 11, 2025 (GLOBE NEWSWIRE) -- Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, plans to announce its fiscal second quarter 2025 financial results after market close on Thursday, June 26, 2025. The Company also plans to host a conference call and webcast with the investment community to discuss the financial results that same evening on Thursday, June 26, 2025, at 5:00 pm, Eastern Time. About us: Powering a World That Works Concentrix Corporation (NASDAQ: CN ...

Core Insights - Concentrix Corporation has been ranked 426 on the Fortune 500 list for 2024, improving from 499 in the previous year, indicating sustained growth as a leader in intelligent transformation services [1][2][3] - The recognition reflects the trust clients place in Concentrix and the company's commitment to delivering advanced technology and end-to-end solutions [2][3] - Concentrix serves over 2,000 clients across more than 70 countries, showcasing its global reach and integrated business solutions [3][4] Company Performance - The ranking on the Fortune 500 is a result of Concentrix's robust financial performance and strategic leadership in the technology and services sector [3] - The company has received multiple awards for technology innovation and AI-powered solutions, highlighting its commitment to excellence [2] - Concentrix was recognized as the 1 company on the Inspiring Workplaces Global Top 100 list, emphasizing its strong company culture [2]

Core Insights - Concentrix Corporation has launched iX Hero, an AI-powered application designed to enhance customer experience by integrating human interaction with advanced technology [1][4] - The application aims to address inefficiencies in customer interactions, targeting common frustrations such as slow and unclear responses [2][3] Product Features - iX Hero provides fast, accurate, and consistent AI-assisted answers, streamlining the information available to advisors [4] - The application integrates seamlessly with existing contact center platforms, CRMs, and workflows, and offers data-driven coaching to improve advisor performance [4][8] - It includes capabilities for summarizing and transcribing conversations, reducing after-call workload for advisors [8] Pilot Results - Pilot implementations of iX Hero have shown significant improvements, such as increasing sales conversion rates from 2% to 7%, resulting in a 250% increase in monthly revenue for a consumer electronics company [5] - Another pilot demonstrated a 22% reduction in average call handling time, leading to lower costs and higher customer satisfaction (CSAT) [5] - A global energy company reported a CSAT increase from 72% to 81.8%, a 13.5% improvement driving sales growth within 3 to 4 months [5] Client Testimonials - Razor, a leading scooter innovator, reported that iX Hero has provided valuable insights and improved overall efficiencies in customer interactions [6] Company Vision - Concentrix emphasizes its commitment to blending technology with human empathy to transform customer experiences, equipping advisors with tools for smarter and more efficient interactions [7]

Core Insights - The survey indicates a shift in enterprise strategy from cost-cutting to intelligent transformation, emphasizing the use of AI for innovation and enhancing customer experiences [2][7] - Enterprises are prioritizing investments in generative AI and outsourcing budgets over the next two to three years, signaling a long-term transformation focus [7] Group 1: Survey Findings - The survey conducted by Everest Group involved over 450 enterprise leaders globally, focusing on generative AI planning and implementation across various sectors [8] - Key sectors highlighted include Banking and Financial Services, Insurance, Healthcare, and Technology, with a strong emphasis on value creation and AI-human collaboration [2][8] Group 2: Enterprise Priorities - Technology implementation, modernization, and enhancing customer experience are top priorities, surpassing cost reduction and productivity [7] - Enterprises are increasingly valuing partners that offer end-to-end transformation capabilities, particularly those that can operationalize customer-centric goals [7] Group 3: Concentrix Positioning - Concentrix is recognized as a leading partner for intelligent transformation, leveraging its technology investments and integrated capabilities to serve clients effectively [6][7] - The company is frequently considered alongside major IT services and AI tech providers for enterprises looking to design and implement generative AI initiatives [7]