Core Insights - Concentrix Corporation reported financial results for the fiscal first quarter ended February 28, 2025, showing a slight decline in revenue but significant growth in operating income and net income [1][4][6]. Financial Performance - Revenue for the first quarter was $2,372.2 million, a decrease of 1.3% year-on-year from $2,402.7 million [6]. - Operating income increased to $168.9 million, representing 7.1% of revenue, compared to $148.4 million (6.2% of revenue) in the prior year [6]. - Non-GAAP operating income was $321.5 million, or 13.6% of revenue, slightly up from $319.1 million (13.3% of revenue) year-on-year [6]. - Net income rose to $70.3 million, a 34.9% increase from $52.1 million in the previous year [6]. - Non-GAAP net income was $188.1 million, up 7.1% from $175.7 million [6]. Margins and Earnings - The operating margin improved by 90 basis points to 7.1% [6]. - Non-GAAP operating margin increased by 30 basis points to 13.6% [6]. - Adjusted EBITDA was $374.2 million, with a margin of 15.8%, down from $384.3 million (16.0% margin) in the prior year [6]. Shareholder Returns - The company paid a quarterly dividend of $0.33275 per share on February 11, 2025, and declared another dividend of the same amount payable on May 6, 2025 [4][5]. - Concentrix repurchased approximately 550,000 shares for $26.2 million at an average cost of $47.84 per share, with a remaining authorization of $582.3 million for share repurchases [7]. Future Outlook - The company expects to generate approximately $625 million to $650 million of adjusted free cash flow for the fiscal year 2025 [5][9]. - Full-year revenue guidance is set between $9.490 billion and $9.635 billion, implying constant currency revenue growth of 0% to 1.5% [13].

Core Points - Concentrix Corporation plans to announce its fiscal first quarter 2025 financial results after market close on March 26, 2025 [1] - A conference call and webcast will be held on the same evening to discuss the financial results [1] - The live conference call will be available in listen-only mode on the Concentrix website [2] Company Overview - Concentrix Corporation is a Fortune 500® company and a global leader in technology and services [3] - The company provides integrated, end-to-end solutions to over 2,000 clients across various industries [3] - Concentrix aims to help companies simplify their operations and enhance interactions through advanced technology solutions [3]

Core Insights - Concentrix Corporation has launched iX Hello 2.0, a customizable AI solution designed to enhance customer engagement across enterprises [1][3] - The new platform includes features such as multi-modal bots, appointment booking tools, and order status trackers, which can be deployed quickly [1][3] - Concentrix emphasizes its extensive experience with over 2,000 clients to create effective solutions that simplify customer interactions [3][4] Product Features - iX Hello 2.0 offers smart and responsive capabilities, providing high-quality self-service answers while continuously improving customer experiences [7] - The platform is accessible from various engagement channels, including webchat, voice, SMS, smart devices, and applications [7] - It is designed for easy setup with pre-built AI app blueprints and can integrate with major enterprise systems like Salesforce, Microsoft, AWS, and Workday [7]

Core Insights - Concentrix Corporation has been recognized as the Highest Leader in Everest Group's inaugural B2B Sales Services PEAK Matrix® Assessment, highlighting its strong market impact and service delivery capabilities [1][2]. Group 1: Company Recognition - Among 15 evaluated service providers, Concentrix achieved the Highest Leader position due to its strategic integration of AI technologies and a comprehensive partner ecosystem focused on tailored B2B sales services solutions [2][3]. - The company outperformed in categories such as Market Adoption, Vision and Strategy, Innovation and Investments, and Delivery Footprint, reinforcing its status as a leader in the B2B sales services sector [3]. Group 2: Service Offerings - Concentrix provides a range of B2B sales services, including inside sales, account management, sales operations, channel sales, customer success, and renewals [3]. - The acquisition of ServiceSource and Webhelp has enhanced Concentrix's expertise in B2B sales, allowing access to proprietary solutions for lead generation and scoring [3]. Group 3: Strategic Vision - The company aims to deepen its capabilities and expand its reach to support clients in achieving their sales goals effectively, leveraging its expertise in data, technology, and AI [4]. - Concentrix's commitment to utilizing leading-edge technologies while maintaining a client-centric approach empowers it to develop AI-based, customized B2B sales tools and processes [4].

Core Insights - Concentrix Corporation has been recognized as the Highest Leader in Everest Group's inaugural B2B Sales Services PEAK Matrix Assessment, highlighting its strategic integration of AI technologies and a comprehensive partner ecosystem [1][2]. Company Overview - Concentrix is a global technology and services leader, providing B2B sales services such as inside sales, account management, and customer success [3][4]. - The company has enhanced its B2B sales expertise through acquisitions, including ServiceSource and Webhelp, which provide proprietary solutions for lead generation [3]. Strategic Advantages - Concentrix's recognition as a leader is attributed to its strong market impact, successful service delivery, and innovative use of AI technologies [2][3]. - The company has established partnerships with leading technology organizations and offers a suite of in-house solutions, including real-time seller support and customer intelligence tools [3]. Market Position - Concentrix has outperformed competitors in categories such as Market Adoption, Vision and Strategy, Innovation and Investments, and Delivery Footprint, solidifying its position in the B2B sales services sector [3]. - The company aims to deepen its capabilities and expand its reach to support clients in achieving their sales goals effectively [4]. Future Outlook - Concentrix is committed to leveraging advanced technologies and maintaining a flexible, client-centric approach to enhance its B2B sales tools and processes [4].

Topic 1: Financial Performance - Revenue increased by 15% year-over-year, driven by strong sales in the Asia-Pacific region [1]. - Net profit margin improved to 12%, up from 10% in the previous quarter [2]. - Operating expenses rose by 8%, primarily due to increased marketing and R&D investments [3]. Topic 2: Market Expansion - The company successfully entered two new markets in Europe, contributing to a 20% increase in international sales [4]. - A new distribution center was opened in South America to support regional growth [5]. - Strategic partnerships were formed with local retailers in Southeast Asia to enhance market penetration [6]. Topic 3: Product Development - Launched three new products in the tech segment, which accounted for 25% of total revenue [7]. - R&D spending increased by 10% to accelerate innovation and product differentiation [8]. - Customer feedback on the new product line has been overwhelmingly positive, with a 90% satisfaction rate [9]. Topic 4: Operational Efficiency - Implemented a new ERP system, reducing operational costs by 5% [10]. - Streamlined supply chain processes, resulting in a 15% reduction in delivery times [11]. - Employee training programs were enhanced, leading to a 20% improvement in productivity [12]. Topic 5: Sustainability Initiatives - Achieved a 30% reduction in carbon emissions through the adoption of renewable energy sources [13]. - Launched a recycling program that has successfully recycled 50% of the company's waste [14]. - Committed to achieving net-zero emissions by 2030, with interim targets set for 2025 [15]. Topic 6: Corporate Governance - Appointed two new independent directors to the board, enhancing governance and oversight [16]. - Implemented a new whistleblower policy to ensure ethical practices across the organization [17]. - Conducted a comprehensive review of corporate policies, resulting in updated compliance guidelines [18].

Company Performance - Concentrix Corporation delivered better-than-expected EPS figures [1] - The company made beneficial commentaries about its GenAI product suite [1] Market Growth - The AI in customer experience market is experiencing exponential growth with a CAGR close to 22% [1] - This growth is likely to enhance Concentrix Corporation's revenue growth [1] Analyst Background - The analysis is provided by an ex-investment banker with around 11 years of industry experience [1] - The analyst focuses on value investments, typically buying companies that trade at close to 10x earnings and offer dividend yield [1] - The analyst mainly researches small caps and mid caps from the United States, Canada, South America, UK, France, and Germany [1]

Forward-Looking Statements and Non-GAAP Measures - The company does not undertake to update forward-looking statements due to new information or future expectations, events, or developments [1] - The call contains forward-looking statements addressing expected future performance, which may be materially different due to uncertainties [4] - Non-GAAP financial measures discussed include adjusted free cash flow, non-GAAP operating income, non-GAAP operating margin, adjusted EBITDA, adjusted EBITDA margin, non-GAAP net income, non-GAAP EPS, and constant currency metrics [3] Conference Call Details - The call is for Concentrix Corporation's Q4 2024 earnings, held on January 15, 2025, with participants including Sara Buda (VP of IR), Chris Caldwell (President and CEO), and Andre Valentine (CFO) [2] - The call is the property of Concentrix and cannot be recorded or rebroadcast without written permission [4]

See non-GAAP reconciliations included in the accompanying financial tables for the reconciliation of each non-GAAP measure to its most directly comparable GAAP measure. (1) Fourth Quarter Fiscal 2024 Highlights: • Delivers revenue growth at the high end of previous guidance range for the quarter • Returns $220 million to shareholders in fiscal 2024 through share repurchases and dividends • Gains market traction with new iX GenAI productivity applications • Introduces 2025 guidance indicating revenue growth, ...

Delivers revenue growth at the high end of previous guidance range for the quarterReturns $220 million to shareholders in fiscal 2024 through share repurchases and dividendsGains market traction with new iX GenAI productivity applicationsIntroduces 2025 guidance indicating revenue growth, margin and free cash flow expansionIncreases share repurchase authorization to $600 million NEWARK, Calif., Jan. 15, 2025 (GLOBE NEWSWIRE) -- Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, ...