UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D. C. 20549 Form 10-K ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2024 ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission file number 1-10356 CRAWFORD & COMPANY (Exact name of Registrant as specified in its charter) Georgia (State or other jurisdiction of incorporation or organizatio ...

Revenue Performance - Revenues before reimbursements increased 17% to $347.3 million in Q4 2024 from $296.1 million in Q4 2023[2] - Full year revenues before reimbursements reached a record $1.293 billion in 2024, up 2% from $1.267 billion in 2023[3] - Total revenues for Q4 2024 reached $347,254, up 17.3% from $296,121 in Q4 2023[32] - Total revenues for the three months ended December 31, 2024, increased by 16% to $358,318,000 compared to $309,165,000 in the same period of 2023[41] - Total revenues for the year ended December 31, 2024, were $1,340,970,000, a 2% increase from $1,316,919,000 in 2023[43] Net Income and Earnings - Fourth quarter net income was $5.7 million, a significant recovery from a loss of $(0.8) million in the prior year quarter[2] - Net income attributable to shareholders for Q4 2024 was $5,722, a recovery from a loss of $818 in Q4 2023[33] - Net income for the three months ended December 31, 2024, was $5,861,000, a significant increase of 693% from a net loss of $989,000 in the same period of 2023[41] - Net income attributable to shareholders for the year ended December 31, 2024, was $26,596,000, down 13% from $30,609,000 in 2023[43] Earnings Per Share - The diluted earnings per share for Q4 2024 was $0.11, compared to a diluted loss per share of $0.02 in Q4 2023[34] - Basic earnings per share for Class A and Class B Common Stock were both $0.12 for the three months ended December 31, 2024, compared to a loss of $0.02 in the same period of 2023, representing a 700% increase[41] - Basic earnings per share for Class A and Class B Common Stock decreased by 14% to $0.54 for the year ended December 31, 2024, compared to $0.63 in 2023[43] Operating Performance - Consolidated operating earnings for Q4 2024 were $18,726, a significant increase from $7,750 in Q4 2023, representing a growth of 142.5%[33] - International operations generated $8,473 in operating earnings for Q4 2024, up from $2,207 in Q4 2023, reflecting a growth of 284.5%[33] - Operating earnings for North America reached $3,366 million, a significant increase of 347.6% from $752 million in 2023[48] - Operating earnings for international operations surged to $8,473 million, an increase of 283.9% from $2,207 million in 2023[48] Cash Flow and Debt - Cash provided by operations decreased to $51.6 million in 2024 from $103.8 million in 2023, primarily due to a decrease in accounts receivable[23] - Free cash flow for the year ended December 31, 2024, was $9,972, down 85.1% from $67,194 in 2023[33] - The company's total debt outstanding increased to $218.1 million as of December 31, 2024, compared to $209.1 million at the end of 2023[22] Assets and Liabilities - Cash and cash equivalents as of December 31, 2024, were $55,412,000, a decrease from $58,363,000 as of December 31, 2023[45] - Total assets increased to $803,755,000 as of December 31, 2024, compared to $799,199,000 as of December 31, 2023[45] - Total liabilities remained relatively stable at $648,204,000 as of December 31, 2024, compared to $659,368,000 as of December 31, 2023[45] Segment Performance - North America Loss Adjusting revenues before reimbursements were $79.4 million in Q4 2024, increasing 14% from $69.7 million in Q4 2023[6] - International Operations revenues before reimbursements were $112.5 million in Q4 2024, up 15.8% from $97.2 million in Q4 2023[9] - Broadspire segment revenues before reimbursements reached a new annual record of $388.1 million in 2024, increasing 9.1% from $355.7 million in 2023[13] - Platform Solutions revenues before reimbursements were $57.6 million in Q4 2024, up 55.1% from $37.2 million in Q4 2023[14] Expense Management - Direct compensation, fringe benefits, and non-employee labor costs in North America rose to $58,951 million, reflecting a 12.9% increase from $52,224 million in 2023[48] - Total operating expenses for North America were $76,068 million, a 10.4% increase compared to $68,932 million in 2023[48] - Total operating expenses for international operations increased to $104,018 million, up 9.6% from $94,945 million in 2023[48]

Financial Performance - Total revenues for the nine months ended September 30, 2024, were $982,652,000, a decrease of 2.1% from $1,007,754,000 in the same period of 2023[6] - Net income for the nine months ended September 30, 2024, was $20,874,000, down 33.5% from $31,427,000 in 2023[8] - Earnings per share (diluted) for Class A and Class B common stock were both $0.42 for the nine months ended September 30, 2024, compared to $0.63 and $0.64, respectively, in 2023[8] - Comprehensive income for the nine months ended September 30, 2024, was $27,833,000, down from $43,913,000 in 2023[12] - The company reported a net income of $8,584 million for the quarter, compared to $8,502 million in the previous quarter, indicating stable profitability[18] - Net income for the three months ended September 30, 2023, was $12,319,000, an increase from $10,681,000 in the previous quarter[19] - The Company recognized a net income attributable to common shareholders of $7.329 million for the three months ended September 30, 2024, compared to $4.990 million in the same period of 2023[43] Assets and Liabilities - Total current assets decreased to $362,368,000 as of September 30, 2024, from $369,346,000 at December 31, 2023[13] - Cash and cash equivalents were $52,340,000 as of September 30, 2024, down from $58,363,000 at December 31, 2023[13] - Total liabilities increased to $800,794,000 as of September 30, 2024, compared to $799,199,000 at December 31, 2023[14] - The company’s goodwill as of September 30, 2024, was $76,631,000, slightly down from $76,724,000 at December 31, 2023[13] - Total shareholders' investment increased to $139,831 million, up from $2,779 million, demonstrating growth in equity[18] - The balance at September 30, 2024, showed total assets of $160,927 million, reflecting the company's robust financial position[18] Cash Flow - Net cash provided by operating activities for the nine months ended September 30, 2024, was $11,093,000, significantly lower than $68,077,000 in the same period of 2023[15] - Net cash used in investing activities totaled $(29,445) million, compared to $(27,683) million in the previous period, indicating an increase in investment outflows[16] - Cash dividends paid increased to $(10,320) million from $(9,284) million, reflecting a rise in shareholder returns[16] - The company repurchased common stock amounting to $(3,604) million, significantly higher than $(582) million in the prior period, indicating a strong commitment to returning capital to shareholders[16] - Net cash provided by financing activities was $13,309 million, a turnaround from $(38,070) million in the previous period, highlighting improved cash flow management[16] - Cash, cash equivalents, and restricted cash at the end of the period stood at $54,683 million, up from $50,282 million, showing a positive liquidity position[16] Segment Performance - North America adjusted revenues before reimbursements for Q3 2024 were $79,329,000, a slight decrease of 0.8% from $79,987,000 in Q3 2023[25] - International Operations revenues before reimbursements for Q3 2024 totaled $105,741,000, up 7.3% from $98,066,000 in Q3 2023[27] - Broadspire segment revenues before reimbursements for Q3 2024 reached $99,009,000, an increase of 7.7% compared to $92,229,000 in Q3 2023[28] - Contractor Connection service line revenues for Q3 2024 were $17,051,000, down 10.3% from $19,013,000 in Q3 2023[30] - Networks service line revenues for Q3 2024 decreased significantly to $20,787,000 from $34,160,000 in Q3 2023, a decline of 39.0%[30] - Total revenues for the Platform Solutions segment before reimbursements in Q3 2024 were $45,296,000, down 24.3% from $59,839,000 in Q3 2023[30] - Claims Management service line revenues for Q3 2024 were $50,293,000, an increase of 4.8% from $47,919,000 in Q3 2023[28] - Medical Management service line revenues for Q3 2024 increased to $48,716,000 from $44,310,000 in Q3 2023, reflecting a growth of 10.8%[28] Shareholder Returns - Cash dividends paid for Class A and Class B shares were $3,430,000 for the three months ended September 30, 2023, maintaining a dividend of $0.06 per share[19] - The company reported a retained earnings balance of $234,718,000 as of September 30, 2023, reflecting an increase from $220,850,000 at the end of June 2023[19] - The company has remaining authorization to repurchase 1,113,875 shares under the 2021 Repurchase Authorization[46] - The company did not repurchase any shares of CRD-A during the nine months ended September 30, 2024[47] Tax and Pension - The provision for income taxes for the three months ended September 30, 2024, totaled $5.333 million, with an effective tax rate of 36.2%, up from 35.8% in the prior year[39] - The net periodic cost related to defined benefit pension plans for the three months ended September 30, 2024, was $2.873 million, compared to $2.556 million in the same period of 2023[40] - The Company made contributions of $1.904 million to the U.K. defined benefit pension plans for the nine months ended September 30, 2024, compared to $1.795 million in the same period of 2023[41] Company Operations - The company has four reportable segments: North America Loss Adjusting, International Operations, Broadspire, and Platform Solutions[21] - The company operates in over 70 countries, providing claims management and outsourcing solutions to insurance companies and self-insured entities[20] - The company’s North America Loss Adjusting segment services the North American property and casualty market, including operations in the U.S. and Canada[53] - The company’s International Operations segment services the global property and casualty market outside North America, including operations in the U.K., Europe, Australia, Asia, and Latin America[53] Future Outlook - The Company expects continued growth in its international operations, with a focus on enhancing service lines and expanding market reach[27] - The company plans to adopt new segment reporting standards effective for fiscal years beginning after December 15, 2023[22] - The company is evaluating the impact of new income tax disclosure standards effective for fiscal years beginning after December 15, 2024[23] - As of September 30, 2024, the Company had $105.7 million in remaining performance obligations, with an expectation to recognize approximately 67% as revenue within one year[35] - The deferred revenue balance as of September 30, 2024, was $59.22 million, reflecting quarterly additions of $23.82 million and revenue recognized of $14.666 million from prior periods[34]

Exhibit 99.1 Crawford & Company® 5335 Triangle Parkway Peachtree Corners, GA 30092 FOR IMMEDIATE RELEASE CRAWFORD & COMPANY REPORTS 2024 THIRD QUARTER RESULTS Continued momentum in core non-weather businesses highlighted by record quarterly revenue at Broadspire; revenue growth and improved margins in International Operations ATLANTA, (November 4, 2024) -- Crawford & Company® (NYSE: CRD-A and CRD-B), is pleased to announce its financial results for the third quarter ended September 30, 2024. GAAP Consolidat ...

United States SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 for the quarterly period ended June 30, 2024 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 for the transition period from ____ to ____ Commission file number 1-10356 CRAWFORD & COMPANY (Exact name of Registrant as specified in its charter) Georgia 58-0506554 (State or other jurisdiction of i ...

Financial Performance - Revenues before reimbursements for Q2 2024 were $314.2 million, a decrease of (3)% from $324.6 million in Q2 2023[3] - Net income attributable to shareholders for Q2 2024 was $8.6 million, slightly increasing from $8.4 million in the same period last year[3] - Total revenues for Q2 2024 decreased by 3% to $326,853,000 compared to $337,629,000 in Q2 2023[25] - Net income for Q2 2024 increased by 2% to $8,502,000, up from $8,345,000 in Q2 2023[25] - Total revenues for the first half of 2024 decreased by 4% to $639,926,000 compared to $665,567,000 in the same period of 2023[26] - Net income for the first half of 2024 decreased by 41% to $11,281,000, down from $19,075,000 in the first half of 2023[26] - Year-to-date net income for 2024 was $11,281, down from $19,075 in 2023[31] Earnings and Shares - Diluted earnings per share (EPS) remained unchanged at $0.17 for both CRD-A and CRD-B in Q2 2024, consistent with Q2 2023[3] - Non-GAAP diluted EPS for Q2 2024 was $0.25, up from $0.24 in Q2 2023[4] - Earnings per share (EPS) for Class A and Class B common stock remained stable at $0.17 in Q2 2024, unchanged from Q2 2023[25] - Weighted-average shares used to compute diluted earnings per share for Q2 2024 were 30,171, an increase from 29,770 in Q2 2023[22] Revenue Segmentation - Broadspire segment achieved record revenues of $97.1 million in Q2 2024, an increase of 11.3% from $87.2 million in Q2 2023[7] - International Operations revenues before reimbursements were $102.3 million, up 7.3% from $95.3 million in Q2 2023[6] - North America Loss Adjusting revenues were $76.0 million, a slight decrease of (0.4)% from $76.4 million in Q2 2023[5] - Platform Solutions revenues fell by (40.8)% to $38.8 million in Q2 2024, down from $65.6 million in Q2 2023 due to reduced weather-related claim volumes[8] - North America revenues before reimbursements decreased by 0.4% to $76,030, while international operations increased by 7.3% to $95,312[29] Cash Flow and Liquidity - The company's consolidated cash and cash equivalents as of June 30, 2024, totaled $46.7 million, down from $58.4 million at the end of 2023[11] - Free cash flow for the six months ended June 30, 2024, was $(26,702), a decrease of $35,926 compared to $9,224 in the same period of 2023[19] - The company reported a net cash used in operating activities of $(8,253) for the six months ended June 30, 2024, compared to $27,169 in the same period of 2023, a change of $(35,422)[19] - The company reported a decrease in cash and cash equivalents to $48,343 at the end of the period from $48,453 in the previous year[31] Debt and Assets - Total debt outstanding increased to $233.8 million as of June 30, 2024, compared to $209.1 million at the end of 2023[11] - Total assets decreased to $785,812,000 as of June 30, 2024, compared to $799,199,000 at the end of 2023[27] - Total current liabilities decreased to $272,224,000 as of June 30, 2024, down from $299,292,000 at the end of 2023[27] Operating Expenses - Selling, general, and administrative expenses increased by 9% to $149,590,000 in the first half of 2024 compared to $137,184,000 in the same period of 2023[26] - Total operating expenses in North America decreased by 1.8% to $71,145, while international operations increased by 5.5% to $96,581[29] Other Financial Metrics - Non-GAAP adjusted EBITDA for Q2 2024 was $30,613, down 3.0% from $31,539 in Q2 2023[18] - GAAP pretax earnings for the six months ended June 30, 2024, were $16,814, down from $29,552 in the same period of 2023[21] - Non-GAAP adjusted net income for the six months ended June 30, 2024, was $18,939, compared to $25,907 in the same period of 2023[21] Dividends - Cash dividends per share for Class A and Class B common stock increased by 17% to $0.07 in Q2 2024, up from $0.06 in Q2 2023[25] - Cash dividends paid increased to $(6,880) in 2024 from $(5,854) in 2023[31]

United States SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 for the quarterly period ended March 31, 2024 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 for the transition period from ____ to ____ Commission file number 1-10356 CRAWFORD & COMPANY (Exact name of Registrant as specified in its charter) Georgia 58-0506554 (State or other jurisdiction of ...

Financial Performance - Revenues before reimbursements for Q1 2024 were $301.7 million, down 5% from $316.3 million in Q1 2023[4] - Net income attributable to shareholders decreased to $2.8 million in Q1 2024 from $10.7 million in the same period last year[4] - Diluted earnings per share for both CRD-A and CRD-B were $0.06, compared to $0.22 in Q1 2023[4] - Consolidated adjusted EBITDA was $20.6 million, or 6.8% of revenues, down from $32.8 million, or 10.4% of revenues, in Q1 2023[5] - Total revenues for the three months ended March 31, 2024, decreased by 5% to $313,073 million compared to $327,938 million in the same period of 2023[22] - Net income attributable to shareholders decreased by 73% to $2,837 million from $10,681 million year-over-year[22] - Operating earnings for North America decreased by 44.5% to $4,479 million compared to $8,065 million in the prior year[24] - Net income for Q1 2024 was $6.5 million, down 53.3% from $13.9 million in Q1 2023[28] - Diluted earnings per share (EPS) on a non-GAAP basis decreased to $0.13 in Q1 2024 from $0.28 in Q1 2023, representing a 53.6% decline[28] - Operating earnings for Q1 2024 were $12.1 million, or 4.0% of revenues, down from $24.9 million, or 7.9% of revenues, in Q1 2023[28] Revenue Breakdown - North America Loss Adjusting revenues were $77.4 million, a decrease of 0.3% from $77.6 million in Q1 2023[6] - International Operations revenues increased by 6.8% to $98.1 million, with operating earnings of $1.7 million[7] - Broadspire segment achieved a record revenue of $94.3 million, up 12.2% from $84.1 million in Q1 2023[8] - Platform Solutions revenues fell 49.2% to $31.9 million, down from $62.8 million in Q1 2023[9] - The absence of catastrophic weather events resulted in a $30 million decline in revenues from the Platform Solutions segment compared to the previous year[27] - The U.S. market accounted for 59.6% of total revenues in Q1 2024, down from 63.2% in Q1 2023[35] Expenses and Costs - Selling, General, and Administrative expenses increased by 16% to $77,320 million compared to $66,711 million in the prior year[22] - Total costs and expenses for the three months ended March 31, 2024, decreased by 1% to $306,724 million compared to $309,792 million in the same period of 2023[22] - Unallocated corporate costs rose to $8.0 million in Q1 2024, compared to $4.1 million in Q1 2023[10] Cash and Assets - Cash and cash equivalents as of March 31, 2024, totaled $45.2 million, down from $58.4 million at the end of 2023[13] - Total current assets decreased to $345,824 million from $369,346 million as of December 31, 2023[23] - Total liabilities decreased to $776,277 million from $799,199 million as of December 31, 2023[23] - Long-term debt and finance leases increased to $210,823 million from $194,335 million as of December 31, 2023[23] - Total assets decreased to $776,277 million from $799,199 million as of December 31, 2023[23] Shareholder Returns - Cash dividends per share for Class A and Class B common stock increased by 17% to $0.07 from $0.06 year-over-year[22] - The company repurchased 85,632 shares of CRD-B at an average cost of $8.56 per share, totaling $0.7 million in Q1 2024[32] Financing Activities - The company reported a net cash provided by financing activities of $16.1 million in Q1 2024, compared to $5.2 million in Q1 2023[32] Financial Position - The balance sheet remains strong with ample liquidity and conservatively managed debt, positioning the company for growth opportunities in 2024[29] - Crawford & Company reported a beginning restricted cash of $1,182,000 at December 31, 2023, and an ending restricted cash of $1,463,000 at March 31, 2024[50] - The company’s financial statements are unaudited and presented in thousands, except for per share amounts and percentages[46] - The financial results include a non-GAAP measurement representing net income attributable to the applicable reporting segment, excluding various expenses[49]

FOR IMMEDIATE RELEASE Crawford & Company® 5335 Triangle Parkway Peachtree Corners, GA 30092 CRAWFORD & COMPANY REPORTS 2023 FOURTH QUARTER AND FULL YEAR RESULTS ACHIEVED RECORD REVENUES FOR YEAR ATLANTA, (March 4, 2024) -- Crawford & Company® (NYSE: CRD-A and CRD-B) today announced its financial results for the fourth quarter ended December 31, 2023. Based in Atlanta, Crawford & Company (NYSE: CRD‐A and CRD‐B) is a leading global provider of claims management and outsourcing solutions to insurance companies ...

55 59 The accompanying notes are an integral part of these consolidated financial statements. The accompanying notes are an integral part of these consolidated financial statements. CRAWFORD & COMPANY CONSOLIDATED STATEMENTS OF SHAREHOLDERS' INVESTMENT (In thousands) The accompanying notes are an integral part of these consolidated financial statements. 1. Significant Accounting and Reporting Policies Shares of the Company's two classes of common stock are traded on the New York Stock Exchange ("NYSE") unde ...