Per Narvinger, currently Head of Business Area Cloud Software and Services, is appointed Executive Vice President and new Head of Business Area Networks as of March 15, 2025 Jenny Lindqvist, currently Head of Market Area Europe & Latin America, is appointed new Head of Business Area Cloud Software and Services as of March 15, 2025 Creation of two new Market Areas - Market Area Americas headed by Yossi Cohen and Market Area Europe, Middle East and Africa, headed by Patrick Johansson Fredrik Jejdling, curren ...

Core Insights - Bharti Airtel and Ericsson have strengthened their partnership to deploy Ericsson's 5G Core network solutions, enhancing Airtel's service offerings for millions of customers in India [1][2][3] - The collaboration aims to transition Airtel to a full-scale 5G Standalone network, enabling high-end 5G capabilities [2][3] - Ericsson's dual-mode 5G core will facilitate monetization through network slicing and API exposure, creating new business models for Airtel [3] Company Developments - Randeep Sekhon, CTO of Bharti Airtel, emphasized that the deployment of Ericsson's 5G Core solutions is crucial for Airtel's long-term 5G strategy, enhancing network capacity and service innovation [3] - Andres Vicente from Ericsson highlighted the significance of this deployment in making Airtel's network 5G Standalone ready and future-proof [3][4] - The agreement includes the introduction of Ericsson's Signaling Controller and 5G Standalone-enabled Charging and Policy solutions, which will enhance Airtel's monetization efforts [3] Historical Context - Ericsson has been a connectivity partner for Bharti Airtel for over 25 years, covering all generations of mobile communications, including the first 5G contract awarded to Airtel in India [4]

Core Insights - The Global Customer Engagement Report 2025 highlights the growing demand for AI-powered customer interactions and the importance of enhancing customer experience (CX) through technology [1][2][3] AI in Customer Experience - The report indicates a continued increase in comfort with AI interactions, emphasizing the need for businesses to automate and personalize customer experiences [3][7] - AI is seen as a key component in improving communication across various channels, allowing for more meaningful customer interactions [3][4] Global Preferences for AI Communication - In the APAC region, preferences for AI-enabled communication include non-SMS messaging apps (31%), phone calls via messaging apps (30%), and live chat via mobile apps (25%) [4] - U.S. consumers show a preference for traditional methods like SMS and mobile calls, but there is moderate interest in AI-enabled channels such as non-SMS messaging apps (26%) and push notifications (23%) [5] - EMEA markets maintain strong preferences for traditional communication methods, with emerging interest in AI-enabled channels like non-SMS messaging apps (28%) and phone calls via messaging apps (22%) [6] Customer Challenges and AI Solutions - Common customer frustrations include long wait times (65%) and the need to contact customer service multiple times (65%), which AI solutions can help alleviate [8][9] - The report notes that 75% of customers are likely to switch providers after a bad experience, highlighting the importance of effective customer engagement [9][10] Survey Methodology - The Global Customer Engagement survey included over 7,000 participants across 17 markets, conducted in September 2024, focusing on communication preferences and the value of excellent customer service [11]

Core Insights - Telstra partners with Ericsson to launch a high-performing, programmable 5G network in the Asia-Pacific region, marking a significant advancement in telecommunications capabilities [1][2][3] Network Upgrade and Capabilities - The four-year agreement involves upgrading Telstra's radio access network (RAN) with Ericsson's Open RAN-ready hardware and 5G Advanced software, incorporating AI and automation for enhanced network management [2][11] - The new network aims to double 5G capacity, improve service consistency, enhance coverage, and increase uplink and downlink speeds while reducing energy consumption [9][10] Innovation and Application Development - Telstra's programmable network will facilitate innovative application development and allow for tailored connectivity solutions, moving away from a one-size-fits-all model [3][8] - The partnership will enable the delivery of API-based services, driving monetization opportunities within the telecom industry through the global venture Aduna, co-founded by Ericsson and Telstra [4][13] Industry Impact and Future Prospects - The deployment of 5G Standalone solutions is expected to support next-generation use cases and foster developer innovation, contributing to the realization of Industry 4.0 in Australia [5][6] - The collaboration is positioned to enhance Australia's competitiveness on the global stage by empowering developers and industries to leverage advanced connectivity [8][12]

Core Insights - Ericsson is enhancing its product portfolio to meet the growing demands of high-performing programmable networks in the telecom industry, introducing new radios, antennas, and open fronthaul solutions ahead of Mobile World Congress 2025 [1][2] Product Portfolio Enhancement - The company will offer 130 radio products supporting open and programmable networks in 2025, which will constitute over two-thirds of its deliveries for the year, ensuring CSPs have the necessary tools for network evolution [2][9] - Key products include the AIR 3266, a wide-band TDD Massive MIMO radio with 400W output power, which improves spectral efficiency and uplink performance while reducing energy consumption by up to 30% and embodied carbon footprint by up to 50% [3][4] RAN Connect Solutions - RAN Connect is introduced as a set of transformative open fronthaul solutions that enhance scalability and efficiency, allowing CSPs to aggregate radio traffic and maximize RAN Compute capabilities [5][6] - Notable RAN Connect products include RAN Connect 6381 with 600Gbps capacity, RAN Connect 6682 with up to 1.2 terabits per second throughput, and RAN Connect 6681, an indoor option optimized for various configurations [6] Sustainability and Efficiency - The new product line emphasizes sustainability, with designs that leverage energy-efficient technologies, recyclable materials, and passive cooling to meet Net Zero targets [7] - Innovations are expected to reduce energy consumption by up to 30% and lower operational costs while cutting embodied carbon footprint by up to 50% [9][10] Industry Impact - With 5G projected to handle 80% of total mobile data traffic by 2030, Ericsson's advancements aim to balance performance, total cost of ownership, and sustainability, positioning the company as a leader in next-generation RAN evolution [7][11] - Industry experts highlight that Ericsson's innovations in silicon and open, programmable network architecture significantly enhance efficiency and flexibility, crucial for meeting evolving demands [11]

Core Insights - Vonage has partnered with Lydia Solutions to enhance security and customer experience through the implementation of Vonage's Verify API and Silent Authentication, which utilizes mobile network data for seamless authentication [1][4][7] Group 1: Security and Authentication - Silent Authentication eliminates the need for traditional One-Time Passwords (OTPs), providing a more efficient and secure method of user verification [2][3] - The use of Silent Authentication significantly reduces vulnerabilities to social engineering attacks, allowing users to authenticate safely with just their phone number [3][10] - Since the implementation of Vonage Verify in October 2024, Lydia Solutions has reported improved security and user experience, safeguarding tens of thousands of users daily [4][10] Group 2: User Experience and Efficiency - The adoption of Vonage Verify has led to a notable increase in customer conversion rates and a reduction in latency by up to 50% compared to previous authentication methods [10] - The API's design minimizes user friction by removing the need for manual OTP entries, thus enhancing the overall user experience [5][10] - In case of issues, the system can seamlessly switch to other secure methods like SMS, voice, or WhatsApp, ensuring convenience for end-users [5] Group 3: Business Growth and Strategy - Lydia Solutions aims to become Europe's leading digital bank by 2030, with plans to grow its customer base in France to 5 million active users by 2027, particularly targeting young adults aged 18–34 [8][9] - The partnership with Vonage positions Lydia Solutions as a leader in the competitive European fintech ecosystem by combining innovative services with advanced authentication solutions [9][10] - The collaboration is expected to drive growth and enhance the value and trust delivered to end customers, aligning with Lydia Solutions' vision of frictionless and reliable authentication [7][9]

Core Insights - Aduna has announced the addition of KDDI Corporation as an equity partner, aiming to redefine the telecommunications industry through collaboration and innovation in network Application Programming Interfaces (APIs) [1][2][4] Company Overview - Aduna is a joint venture involving leading telecom operators and Ericsson, focused on simplifying global access to network APIs and fostering innovation [5][6] - KDDI is a prominent telecommunications service provider in Japan, offering various services to both individual and corporate customers [7][8] Strategic Goals - The partnership with KDDI is expected to enhance Aduna's vision of accelerating the adoption of common network APIs, thereby empowering developers and driving innovation on a global scale [2][3][4] - KDDI's involvement will contribute technical expertise and marketing resources to bolster Aduna's impact and create open access to advanced network capabilities [3][4] Industry Impact - The collaboration is set to unlock new revenue opportunities and transform business operations by enabling the development of advanced applications through network APIs [4][6] - Aduna's initiative is positioned to create a unified platform that combines network APIs from multiple operators, fostering collaboration and enhancing user experiences across the telecommunications industry [6]

Core Insights - Aduna, a venture between leading telecom operators and Ericsson, is partnering with Infobip to enhance the global reach of network APIs and innovate the digital services landscape [1][5]. Group 1: Partnership Details - The strategic partnership with Infobip aims to drive demand and innovation in the ecosystem, marking a significant milestone for network API adoption [1]. - Infobip is recognized for its real-time communication features and network APIs, including Number Verify and SIM Swap, and is expanding its offerings with new use cases [2][4]. - The addition of Infobip is expected to accelerate the network API ecosystem's growth through its extensive developer community and enterprise market connections [3]. Group 2: Company Backgrounds - Aduna is a collaboration involving major telecom operators and Ericsson, focused on enabling developers to leverage network APIs for innovation [5]. - Infobip, established in 2006, operates globally with over 75 offices and has the capability to reach over seven billion mobile devices through its cloud communications platform [6].

Aduna, a venture between Ericsson and global telecom leaders, will be entering a partnership with Sinch to further bolster the network API ecosystem. STOCKHOLM, Feb. 11, 2025 /PRNewswire/ -- Aduna, a landmark venture between some of the world's leading telecom operators and Ericsson (NASDAQ: ERIC), is today announcing that it will be entering into a strategic partnership with Sinch, a leading cloud communications provider. This latest collaboration marks an important step to expand the global implementation ...

Partnership expands enterprise access to secure, scalable mobile network capabilities, driving innovation in digital services. STOCKHOLM, Feb. 11, 2025 /PRNewswire/ -- Sinch (Sinch AB (publ)) – (XSTO: SINCH), which is pioneering the way the world communicates through its digital Customer Communications Cloud today announced a strategic partnership with Aduna, a new venture formed by Ericsson (NASDAQ: ERIC) and some of the world's leading telecom operators. This partnership aims to strengthen the network API ...