Ericsson (ERIC) recently announced that it has entered into an agreement with Econet Wireless Zimbabwe to expand the latter’s telecommunications infrastructure by boosting network scalability, reliability and unlock advanced capabilities such as automation and virtualization. Ericsson and Econet has a long-standing business relationship spanning decades. In 2023, Econet utilized Ericsson’s cloud-native dual-mode 5G Core solution to upgrade its core network and accelerate 4G and 5G installation.In the curren ...

HOLMDEL, N.J., March 5, 2025 /PRNewswire/ -- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has announced an agreement with FREENOW, Europe's leading multi-mobility app with taxis at its core, to transform its customer communication strategy using Vonage Communications APIs. Leveraging Vonage's Messages API which includes support for RCS, WhatsApp, and SMS,  along with Fraud Defender Advanced and Number Verifi ...

Group 1: Core Developments - Ericsson, in collaboration with Qualcomm, completed an interoperability device test for 5G railway communications in Europe, highlighting progress towards the Future Railway Mobile Communication System (FRMCS) [1][3] - The Global System for Mobile Communications – Railway will be phased out by 2030, with FRMCS expected to facilitate 5G connectivity in railway systems [2] - The test utilized Qualcomm's X85 5G Modem-RF and an Ericsson radio prototype, showcasing advanced technology such as the Qualcomm 5G AI Processor, which achieves 30% faster AI inference [3] Group 2: Future Initiatives - Ericsson is preparing for the FRMCS 5G pan-European trials, known as MORANE2, which aims to enhance railway communications technology and overall competitiveness within the EU [4] - The successful interoperability test is part of Ericsson's broader strategy to modernize Europe's railway communication systems [6] Group 3: Market Position and Financial Outlook - The demand for Ericsson's solutions is expected to increase, potentially leading to higher revenues and improved financial performance [7] - Ericsson's stock has gained 50.9% over the past year, outperforming the industry growth of 47% [8]

HOLMDEL, N.J., March 4, 2025 /PRNewswire/ -- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ:ERIC), today announced an expanded collaboration with SAP to help bring agentic AI-driven experiences to enterprises worldwide. By combining Vonage's cutting-edge communications and network Application Programming Interfaces (APIs), SAP Business Technology Platform (SAP BTP) and SAP Business AI, the collaboration aims to create ...

STOCKHOLM, Feb. 27, 2025 /PRNewswire/ -- Aduna, a landmark venture between some of the world's leading telecom operators and Ericsson (NASDAQ: ERIC), has announced a strategic partnership with Canada's EnStream LP, marking a comprehensive Canadian expansion of its network API ecosystem.The collaboration will enable seamless access to telecom network APIs from Bell, Rogers, and TELUS - Canada's three leading nationwide operators - empowering developers and enterprises worldwide to build and scale next-genera ...

Core Points - Ericsson has published its Annual Report 2024, which is available in both Swedish and English for download on its website [1][3] - The report includes the Financial report, Corporate Governance report, Remuneration report, and Sustainability and Corporate Responsibility report for 2024 [3] - Printed copies of the Annual Report 2024 can be ordered through a specific form on Ericsson's investor relations page [1][3] Company Overview - Ericsson has been a pioneer in communication technology for nearly 150 years, providing mobile communication and connectivity solutions for service providers and enterprises [4] - The company aims to create a digital world of tomorrow in collaboration with its customers and partners [4] - Ericsson's networks facilitate connectivity for billions of people daily [4]

Group 1 - Vonage has been awarded Gold in both the 5G Networks and 5G Innovation of the Year categories at the Merit Awards for Telecom 2025, highlighting its significant contributions to 5G technology [1][4] - The company operates globally in over 200 countries and territories, leveraging Ericsson's telecommunications ecosystem to enhance business communications and customer experiences [2][6] - Vonage's network APIs facilitate advanced applications by providing enhanced connectivity, location services, security features, and flexibility for businesses in a digital-first environment [2][7] Group 2 - The Vonage Network Registry is a pioneering developer registration service that streamlines access to network APIs and standardizes approval processes for Communication Service Providers [3] - The collaboration between Vonage and Ericsson focuses on delivering scalable, AI-enhanced solutions that address real-world challenges for customers [4] - Vonage's offerings include Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS), which transform communication and operational methods for businesses [7][8]

Core Insights - Ericsson announces changes to its Executive Team and global operating structure to enhance efficiency and customer focus [1][5] - The company is consolidating its regional structure, creating two new market areas from three existing ones [5][8] Executive Team Changes - Per Narvinger, previously head of Cloud Software and Services, is appointed Executive Vice President and will lead the Business Area Networks starting March 15, 2025 [2][8] - Jenny Lindqvist, currently managing Europe and Latin America, will take over as Head of Cloud Software and Services [3][8] - Fredrik Jejdling, the long-serving head of Networks, will step down on March 15, 2025, and remain as an executive advisor until June 30, 2025 [6][8] Market Area Restructuring - The three impacted Market Areas are Europe & Latin America, North America, and Middle East & Africa, which will be consolidated into two new areas: Market Area Americas and Market Area Europe, Middle East & Africa [5][8] - Yossi Cohen will head Market Area Americas, while Patrick Johansson will lead Market Area Europe, Middle East & Africa [5][8] Leadership Commentary - Börje Ekholm, President and CEO, expresses confidence in the new appointments, highlighting the leadership qualities of Per Narvinger and Jenny Lindqvist [4][7] - Ekholm emphasizes the importance of improving customer experience and operational efficiencies through the new structure [5][7]

Core Insights - Bharti Airtel and Ericsson have strengthened their partnership to deploy Ericsson's 5G Core network solutions, enhancing Airtel's service offerings for millions of customers in India [1][2][3] - The collaboration aims to transition Airtel to a full-scale 5G Standalone network, enabling high-end 5G capabilities [2][3] - Ericsson's dual-mode 5G core will facilitate monetization through network slicing and API exposure, creating new business models for Airtel [3] Company Developments - Randeep Sekhon, CTO of Bharti Airtel, emphasized that the deployment of Ericsson's 5G Core solutions is crucial for Airtel's long-term 5G strategy, enhancing network capacity and service innovation [3] - Andres Vicente from Ericsson highlighted the significance of this deployment in making Airtel's network 5G Standalone ready and future-proof [3][4] - The agreement includes the introduction of Ericsson's Signaling Controller and 5G Standalone-enabled Charging and Policy solutions, which will enhance Airtel's monetization efforts [3] Historical Context - Ericsson has been a connectivity partner for Bharti Airtel for over 25 years, covering all generations of mobile communications, including the first 5G contract awarded to Airtel in India [4]

Core Insights - The Global Customer Engagement Report 2025 highlights the growing demand for AI-powered customer interactions and the importance of enhancing customer experience (CX) through technology [1][2][3] AI in Customer Experience - The report indicates a continued increase in comfort with AI interactions, emphasizing the need for businesses to automate and personalize customer experiences [3][7] - AI is seen as a key component in improving communication across various channels, allowing for more meaningful customer interactions [3][4] Global Preferences for AI Communication - In the APAC region, preferences for AI-enabled communication include non-SMS messaging apps (31%), phone calls via messaging apps (30%), and live chat via mobile apps (25%) [4] - U.S. consumers show a preference for traditional methods like SMS and mobile calls, but there is moderate interest in AI-enabled channels such as non-SMS messaging apps (26%) and push notifications (23%) [5] - EMEA markets maintain strong preferences for traditional communication methods, with emerging interest in AI-enabled channels like non-SMS messaging apps (28%) and phone calls via messaging apps (22%) [6] Customer Challenges and AI Solutions - Common customer frustrations include long wait times (65%) and the need to contact customer service multiple times (65%), which AI solutions can help alleviate [8][9] - The report notes that 75% of customers are likely to switch providers after a bad experience, highlighting the importance of effective customer engagement [9][10] Survey Methodology - The Global Customer Engagement survey included over 7,000 participants across 17 markets, conducted in September 2024, focusing on communication preferences and the value of excellent customer service [11]